NHA CMAA Certification EXAM STUDY
GUIDE 2024(100% Correct)
A dental office increases the cost of a routine teeth cleaning. The medical administrative
assistant should take which of the following actions? - ANSWERSUpdate the fee
schedule
Employers are mandated to provide a training program to employees regarding OSHA
guidelines within which of the following timeframes - ANSWERSBefore a employee
begins work and annually thereafter
Which of the following actions should a medical administrative assistant take if a patient
has an existing workers' compensation case? - ANSWERSObtain the carrier case
number
Required when a patient needs a diagnostic procedure - ANSWERSWritten order from
the provider
The amount owed when out-of-pocket medical expenses have not been met -
ANSWERSDeductible
When reviewing laboratory results, a medical administrative assistant should take which
of the following actions after pulling the patient's chart and flagging abnormal results? -
ANSWERS-Place the results on the providers desk for review
Necessary to confirm pt demographics - ANSWERS-Occupation
Necessary to confirm pt demographics - ANSWERS-Occupation
Which of the following terms indicates the improper release of phi? - ANSWERSBreach
of confidentiality
A patient request a follow up visit for an unavaialable time slot. Which of the following
actions is appropriate for the medical administrative assisyant to take? - ANSWERS-
Schedule an appointment closest to the requested time slot.
What should be included when creating a reception area for a pediatric clinic -
ANSWERS-Artificial plants and floral arrangement for aesthetics
What should be done when the MA discovers an error in an EMR from a previous pt
visit? - ANSWERS-Make a new entry in the EMR with the corrected information
Removal of all or part of an organ or tissue - ANSWERS-Lymphadenectomy
, The Bcc option in an email does what? - ANSWERS-Protects the privacy of each
recipient's email address
An older adult patient presents to a physician's office with his adult daughter to clarify
when to take his new medication. Which of the following actions should the medical
administrative assistant take? - ANSWERS-Advise the daughter and patient that the
physician will speak to them about the prescription
Which of the folowing is a disease causing organism? - ANSWERSpathogen
A patient is afebrile and has rhinorrhea. What does this mean? - ANSWERS-Runny
nose but no fever
What type of insurance plan was developed to provide affordable, comprehensive,
prepaid healthcare to policyholders? - ANSWERS-HMO
Which of the following abbreviations is a type of insurance plan? - ANSWERS-POS
Which of the following greetings by a medical administrative assistant is appropriate
when answering the telephone? - ANSWERS-" Good afternoon, cardiology clinic, ....
A patient submits 15 dollars each time - ANSWERScopayment
Requires a visit to the gastroenterologist - ANSWERS-Crohn's Disease
Which of the following is the best way for a medical administrative assistant to address
collection of copayment? - ANSWERS-How would you like to pay today?
Which of the following actions should the medical a minute straight of assistant take
each time and established patient checks in for an appointment - ANSWERS-Obtained
verbal confirmation of demographic information
A patient who has medicare is covered for both inpatient and outpatient services under
the same part of medicare. Which of the following of medicare covers the patient -
ANSWERS-part c
Open office hours - ANSWERS- patient may walk in in their own conviniences patients
are walk-ins and are seen in the order in which they arrive.
Prior to an invasive procedure, a patient asks a medical administrative assistant about
other options that are available. What action should the assistant take? -
ANSWERSAdvise the patient to ask the provider about alternative treatments.
Which of the following should a medical administrative assistant explain to new patients
prior to an initial visit? - ANSWERS-The procedure to cancel an appointment
GUIDE 2024(100% Correct)
A dental office increases the cost of a routine teeth cleaning. The medical administrative
assistant should take which of the following actions? - ANSWERSUpdate the fee
schedule
Employers are mandated to provide a training program to employees regarding OSHA
guidelines within which of the following timeframes - ANSWERSBefore a employee
begins work and annually thereafter
Which of the following actions should a medical administrative assistant take if a patient
has an existing workers' compensation case? - ANSWERSObtain the carrier case
number
Required when a patient needs a diagnostic procedure - ANSWERSWritten order from
the provider
The amount owed when out-of-pocket medical expenses have not been met -
ANSWERSDeductible
When reviewing laboratory results, a medical administrative assistant should take which
of the following actions after pulling the patient's chart and flagging abnormal results? -
ANSWERS-Place the results on the providers desk for review
Necessary to confirm pt demographics - ANSWERS-Occupation
Necessary to confirm pt demographics - ANSWERS-Occupation
Which of the following terms indicates the improper release of phi? - ANSWERSBreach
of confidentiality
A patient request a follow up visit for an unavaialable time slot. Which of the following
actions is appropriate for the medical administrative assisyant to take? - ANSWERS-
Schedule an appointment closest to the requested time slot.
What should be included when creating a reception area for a pediatric clinic -
ANSWERS-Artificial plants and floral arrangement for aesthetics
What should be done when the MA discovers an error in an EMR from a previous pt
visit? - ANSWERS-Make a new entry in the EMR with the corrected information
Removal of all or part of an organ or tissue - ANSWERS-Lymphadenectomy
, The Bcc option in an email does what? - ANSWERS-Protects the privacy of each
recipient's email address
An older adult patient presents to a physician's office with his adult daughter to clarify
when to take his new medication. Which of the following actions should the medical
administrative assistant take? - ANSWERS-Advise the daughter and patient that the
physician will speak to them about the prescription
Which of the folowing is a disease causing organism? - ANSWERSpathogen
A patient is afebrile and has rhinorrhea. What does this mean? - ANSWERS-Runny
nose but no fever
What type of insurance plan was developed to provide affordable, comprehensive,
prepaid healthcare to policyholders? - ANSWERS-HMO
Which of the following abbreviations is a type of insurance plan? - ANSWERS-POS
Which of the following greetings by a medical administrative assistant is appropriate
when answering the telephone? - ANSWERS-" Good afternoon, cardiology clinic, ....
A patient submits 15 dollars each time - ANSWERScopayment
Requires a visit to the gastroenterologist - ANSWERS-Crohn's Disease
Which of the following is the best way for a medical administrative assistant to address
collection of copayment? - ANSWERS-How would you like to pay today?
Which of the following actions should the medical a minute straight of assistant take
each time and established patient checks in for an appointment - ANSWERS-Obtained
verbal confirmation of demographic information
A patient who has medicare is covered for both inpatient and outpatient services under
the same part of medicare. Which of the following of medicare covers the patient -
ANSWERS-part c
Open office hours - ANSWERS- patient may walk in in their own conviniences patients
are walk-ins and are seen in the order in which they arrive.
Prior to an invasive procedure, a patient asks a medical administrative assistant about
other options that are available. What action should the assistant take? -
ANSWERSAdvise the patient to ask the provider about alternative treatments.
Which of the following should a medical administrative assistant explain to new patients
prior to an initial visit? - ANSWERS-The procedure to cancel an appointment
