NHA - Certified Medical Administrative
Assistant (CMAA) Study Guide
AVTEC(100% Accurate)
Computer Scheduling - ANSWERSElectronic appointment book
Book Scheduling - ANSWERSHard copy appointment book
Wave Booking - ANSWERSPatients are scheduled at the same time each hour to
create short-term flexibility each hour.
Modified Wave Booking - ANSWERSWave booking can be modified in a couple of
different ways. One example of this approach is to schedule two patients to come at 9
a.m. and one patient at 9:30 a.m. This hourly cycle is repeated throughout the day.
Double Booking - ANSWERSTwo patients are scheduled to come at the same time to
see the same physician.
Stream/time-Specific Scheduling - ANSWERSScheduling patients for specific times at
regular intervals. The amount of time allotted depends on the reason for the visit.
Open Booking (tidal wave scheduling) - ANSWERSPatients are not scheduled for a
specific time, but told to come in at intermittent times. They are seen in the order in
which the arrive.
Cluster or Categorization Booking - ANSWERSBooking a number of patients who have
specific needs together at the same time of day.
Matrix - ANSWERSA grid with time slots blocked out when physicians are unavailable
or the office is closed.
Template - ANSWERSA document with a preset format that is used as a starting point
so that it does not have e recreated each time.
Screening System - ANSWERSProcedures to prioritize the urgency of a call to
determine when the patient should be seen.
Certified Mail - ANSWERSFirst-class mail that also gives the mail added protection by
offering insurance, tracking, and return receipt options.
Appointment Cards - ANSWERSUsed to remind patients of scheduled appointments
and to eliminate misunderstandings about dates and time.
, Health Insurance Portability and Accountability Act (HIPAA) of 1996 -
ANSWERSLegislation that includes Title II, the first parameters designed to protect the
privacy and security of patient information.
What are three advantages of computer scheduling? - ANSWERSDisplay available and
scheduled times; length and type of appointment required and day or time preferences.
When scheduling appointments, what factors need to be taken into account? -
ANSWERSThe needs of the patient, the habits and preferences of the provider, and the
capacity of the facility.
Electronic Medical Record (EMR) - ANSWERSAn electronic record of health information
that is created, added to, managed, and reviewed by authorized providers and staff
within a single health care organization.
Advance Directive Form - ANSWERSDocument that spells out what kind of treatment a
patient wants in the event that he can't speak for himself. Also known as living will.
Protected Health Information (PHI) - ANSWERSInformation about health status or
health care that can be linked to a specific individual.
What are three types of demographics? - ANSWERSName, address, and marital status.
Health Insurance - ANSWERSFinancial support for medical needs, hospitalization,
medically necessary diagnostic tests and procedures, and may kinds of preventive
services.
Electronic Health Record (EHR) - ANSWERSAn electronic health record of health-
related information about a patient that conforms to nationally recognized
interoperability standards that can be created, managed, and reviewed by authorized
providers and staff from more than one health care organization.
Co payment - ANSWERSFees collected from patient at the time of services.
Guarantor - ANSWERSPerson or entity responsible for the remaining payment of
services after insurance has paid.
Birthday Rule - ANSWERSThe health plan of the parent whose birthday comes first in
the calendar year is designated as the primary plan.
Healthcare Common Procedure Coding System (HCPCS) - ANSWERSA group of
codes and descriptors used to represent health care procedures, supplies, products,
and services.
Reimbursement - ANSWERSPayment from insurance companies.
Assistant (CMAA) Study Guide
AVTEC(100% Accurate)
Computer Scheduling - ANSWERSElectronic appointment book
Book Scheduling - ANSWERSHard copy appointment book
Wave Booking - ANSWERSPatients are scheduled at the same time each hour to
create short-term flexibility each hour.
Modified Wave Booking - ANSWERSWave booking can be modified in a couple of
different ways. One example of this approach is to schedule two patients to come at 9
a.m. and one patient at 9:30 a.m. This hourly cycle is repeated throughout the day.
Double Booking - ANSWERSTwo patients are scheduled to come at the same time to
see the same physician.
Stream/time-Specific Scheduling - ANSWERSScheduling patients for specific times at
regular intervals. The amount of time allotted depends on the reason for the visit.
Open Booking (tidal wave scheduling) - ANSWERSPatients are not scheduled for a
specific time, but told to come in at intermittent times. They are seen in the order in
which the arrive.
Cluster or Categorization Booking - ANSWERSBooking a number of patients who have
specific needs together at the same time of day.
Matrix - ANSWERSA grid with time slots blocked out when physicians are unavailable
or the office is closed.
Template - ANSWERSA document with a preset format that is used as a starting point
so that it does not have e recreated each time.
Screening System - ANSWERSProcedures to prioritize the urgency of a call to
determine when the patient should be seen.
Certified Mail - ANSWERSFirst-class mail that also gives the mail added protection by
offering insurance, tracking, and return receipt options.
Appointment Cards - ANSWERSUsed to remind patients of scheduled appointments
and to eliminate misunderstandings about dates and time.
, Health Insurance Portability and Accountability Act (HIPAA) of 1996 -
ANSWERSLegislation that includes Title II, the first parameters designed to protect the
privacy and security of patient information.
What are three advantages of computer scheduling? - ANSWERSDisplay available and
scheduled times; length and type of appointment required and day or time preferences.
When scheduling appointments, what factors need to be taken into account? -
ANSWERSThe needs of the patient, the habits and preferences of the provider, and the
capacity of the facility.
Electronic Medical Record (EMR) - ANSWERSAn electronic record of health information
that is created, added to, managed, and reviewed by authorized providers and staff
within a single health care organization.
Advance Directive Form - ANSWERSDocument that spells out what kind of treatment a
patient wants in the event that he can't speak for himself. Also known as living will.
Protected Health Information (PHI) - ANSWERSInformation about health status or
health care that can be linked to a specific individual.
What are three types of demographics? - ANSWERSName, address, and marital status.
Health Insurance - ANSWERSFinancial support for medical needs, hospitalization,
medically necessary diagnostic tests and procedures, and may kinds of preventive
services.
Electronic Health Record (EHR) - ANSWERSAn electronic health record of health-
related information about a patient that conforms to nationally recognized
interoperability standards that can be created, managed, and reviewed by authorized
providers and staff from more than one health care organization.
Co payment - ANSWERSFees collected from patient at the time of services.
Guarantor - ANSWERSPerson or entity responsible for the remaining payment of
services after insurance has paid.
Birthday Rule - ANSWERSThe health plan of the parent whose birthday comes first in
the calendar year is designated as the primary plan.
Healthcare Common Procedure Coding System (HCPCS) - ANSWERSA group of
codes and descriptors used to represent health care procedures, supplies, products,
and services.
Reimbursement - ANSWERSPayment from insurance companies.
