BRM Study QUESTIONS & ANSWERS !!
Identify the missing words from the definition of Business Relationship Management.
Business Relationship Management ____________ and ensures that the potential
business value from them is captured, optimized and recognized.
A. stimulates business demand for a Provider's products and services
B. determines a Business Partner's complete portfolio of products and services
C. defines an organization's products and services
D. promotes a Provider's product and services - ANSWERA. stimulates business
demand for a Provider's products and services
What role is Accountable for ensuring that business value is optimized?
A. Business Partner
B. Solution Delivery Sponsor
C. Business Relationship Manager
D. Operation Manager - ANSWERA. Business Partner
Which is a characteristic of Service Value?
A. Defined in terms of cost versus benefit
B. Determined by the Provider
C. Changes over time
D. Delivers revenue - ANSWERC. Changes over time
Which advantage is gained from using the Business Capability Roadmapping
technique?
A. Opportunities with a Business Partner and Provider are defined in a way that is
clear, compelling and convincing
B. Conversations are held that help increase both business and Provider
understanding
C. Clear accountability for the making of a decision is established
D. The importance of a business and Provider relationship is identified - ANSWERB.
Conversations are held that help increase both business and Provider understanding
When using the Value Management Process, in which sequence should the stages
be performed?
1. Create Value Plan
2. Capture and Communicate Value
3. Approve Business Case.
A. 1, 2, 3
B. 1, 3, 2
C. 2, 1, 3
, D. 3, 2, 1 - ANSWERB. 1, 3, 2
In the Influence Process technique, what should be used to Frame a Conversation?
A. Forceful arguments
B. Defensive explanations
C. Truth about today
D. Engagement of Stakeholders - ANSWERC. Truth about today
Which activity is NOT the focus of a major stage in the Strategic Relationship
Management process?
A. Address initial relationship team formation
B. Document what we know and what we need to know
C. Appoint two relationship managers, one for the Provider organization and one for
the customer
D. Work with the Business Partner to define what activities will create value for them
- ANSWERC. Appoint two relationship managers, one for the Provider organization
and one for the customer
In the Business Transition Management Capability Model, what capability has the
purpose to answer the question "Why change?"
A. Build Urgency for Change
B. Engage Business Transition Network
C. Clarify Change Details
D. Build Business Transition Commitment - ANSWERA. Build Urgency for Change
In The Art of Rhetoric, what are the three proofs required for powerful
communications?
1. Ethical
2. Social
3. Logical
4. Emotional.
A. 1, 3, 4
B. 1, 2, 3
C. 1, 2, 4
D. 2, 3, 4 - ANSWERA. 1, 3, 4
What is used to clarify exclusions from a service?
A. Service constraints
B. Service costing
C. Service value
D. Service definition - ANSWERD. Service definition
Which is a characteristic of Supply at Level 1 in the Business-Provider Maturity
Model?
Identify the missing words from the definition of Business Relationship Management.
Business Relationship Management ____________ and ensures that the potential
business value from them is captured, optimized and recognized.
A. stimulates business demand for a Provider's products and services
B. determines a Business Partner's complete portfolio of products and services
C. defines an organization's products and services
D. promotes a Provider's product and services - ANSWERA. stimulates business
demand for a Provider's products and services
What role is Accountable for ensuring that business value is optimized?
A. Business Partner
B. Solution Delivery Sponsor
C. Business Relationship Manager
D. Operation Manager - ANSWERA. Business Partner
Which is a characteristic of Service Value?
A. Defined in terms of cost versus benefit
B. Determined by the Provider
C. Changes over time
D. Delivers revenue - ANSWERC. Changes over time
Which advantage is gained from using the Business Capability Roadmapping
technique?
A. Opportunities with a Business Partner and Provider are defined in a way that is
clear, compelling and convincing
B. Conversations are held that help increase both business and Provider
understanding
C. Clear accountability for the making of a decision is established
D. The importance of a business and Provider relationship is identified - ANSWERB.
Conversations are held that help increase both business and Provider understanding
When using the Value Management Process, in which sequence should the stages
be performed?
1. Create Value Plan
2. Capture and Communicate Value
3. Approve Business Case.
A. 1, 2, 3
B. 1, 3, 2
C. 2, 1, 3
, D. 3, 2, 1 - ANSWERB. 1, 3, 2
In the Influence Process technique, what should be used to Frame a Conversation?
A. Forceful arguments
B. Defensive explanations
C. Truth about today
D. Engagement of Stakeholders - ANSWERC. Truth about today
Which activity is NOT the focus of a major stage in the Strategic Relationship
Management process?
A. Address initial relationship team formation
B. Document what we know and what we need to know
C. Appoint two relationship managers, one for the Provider organization and one for
the customer
D. Work with the Business Partner to define what activities will create value for them
- ANSWERC. Appoint two relationship managers, one for the Provider organization
and one for the customer
In the Business Transition Management Capability Model, what capability has the
purpose to answer the question "Why change?"
A. Build Urgency for Change
B. Engage Business Transition Network
C. Clarify Change Details
D. Build Business Transition Commitment - ANSWERA. Build Urgency for Change
In The Art of Rhetoric, what are the three proofs required for powerful
communications?
1. Ethical
2. Social
3. Logical
4. Emotional.
A. 1, 3, 4
B. 1, 2, 3
C. 1, 2, 4
D. 2, 3, 4 - ANSWERA. 1, 3, 4
What is used to clarify exclusions from a service?
A. Service constraints
B. Service costing
C. Service value
D. Service definition - ANSWERD. Service definition
Which is a characteristic of Supply at Level 1 in the Business-Provider Maturity
Model?
