ETC EXAM TEST QUESTIONS AND ANSWERS
In order to become a successful emergency telecommunicator, a combination of the
following is required: - Answers- A. Training and temperament
If a field unit needs a certain type of assistance, it is usually up to that field unit to
locate, notify, and coordinate the additional resources. - Answers- B. False
The IAED (the Academy) enforces its Code of Ethics by withholding or revoking the
certifications of those who fail to agree to, or uphold, these standards. - Answers- A.
True
When faced with an ethical dilemma in the communication center, the ETC should
FIRST: - Answers- C. Follow established protocol, procedure, and policy
A procedure that has been highly defined, structured, and placed into a reference
system is known as a: - Answers- A. Protocol
In this course, the "three P's' refer to: - Answers- C. Protocol, procedure, and policy
Wireless internet devices (such as smart phones) connect to the internet using: -
Answers- B. Wi-Fi
Cell phone networks are divided into specific areas called cells, each with its own: -
Answers- B. Antenna
Prior to the development of emergency number technology, either the caller or the
operator had to try to figure out with agency or department emergency calls should go
to, based on the caller's location. - Answers- A. true
What does the acronym TDD stand for? - Answers- Telecommunications Device for the
Deaf
What does the acronym VoIP stand for? - Answers- voice over internet protocol
The technology that allows an ETC to take an automatic number identification (ANI)
number and "dip" in into an address database is called: - Answers- A. ALI (automatic
Location Identification)
What does the acronym CAD stand for? - Answers- Computer Aided Dispatch
The total number of emergency calls has increased dramatically due to wireless
technology. - Answers- A. true
In order to become a successful emergency telecommunicator, a combination of the
following is required: - Answers- A. Training and temperament
If a field unit needs a certain type of assistance, it is usually up to that field unit to
locate, notify, and coordinate the additional resources. - Answers- B. False
The IAED (the Academy) enforces its Code of Ethics by withholding or revoking the
certifications of those who fail to agree to, or uphold, these standards. - Answers- A.
True
When faced with an ethical dilemma in the communication center, the ETC should
FIRST: - Answers- C. Follow established protocol, procedure, and policy
A procedure that has been highly defined, structured, and placed into a reference
system is known as a: - Answers- A. Protocol
In this course, the "three P's' refer to: - Answers- C. Protocol, procedure, and policy
Wireless internet devices (such as smart phones) connect to the internet using: -
Answers- B. Wi-Fi
Cell phone networks are divided into specific areas called cells, each with its own: -
Answers- B. Antenna
Prior to the development of emergency number technology, either the caller or the
operator had to try to figure out with agency or department emergency calls should go
to, based on the caller's location. - Answers- A. true
What does the acronym TDD stand for? - Answers- Telecommunications Device for the
Deaf
What does the acronym VoIP stand for? - Answers- voice over internet protocol
The technology that allows an ETC to take an automatic number identification (ANI)
number and "dip" in into an address database is called: - Answers- A. ALI (automatic
Location Identification)
What does the acronym CAD stand for? - Answers- Computer Aided Dispatch
The total number of emergency calls has increased dramatically due to wireless
technology. - Answers- A. true
