ETC CERTIFICATION TEST QUESTIONS & ANSWERS
DLS - Answers- DLS without delaying dispatch or delaying important caller instructions
until after the dispatch function has been completed
Nine basic areas of activity - Answers- Gathering relevant information
providing safety and clinical instructions
prioritizing calls/triage
dispatching/allocating resources
providing information to responder
monitoring the safety of responders
coordinating logistics,resources, and services
serving the community
impacting lives via telephone
Prioritizing calls/triage - Answers- As each call is received, it is classified and prioritized
Providing information to responders - Answers- One goal of every emergency
telecomunicator should be to identify information necessary for responders to prepare
for what they will encounter at the scene
Procedure - Answers- A procedure describes the specific steps or actions to be
completed in a given situation
Policy - Answers- A policy describes a general course of action that is desired or
required in certain circumstances or events
PSAP - Answers- Emergency number technology allows a caller to easily connect to
their local public safety answer point
In order to become a successful emergency telecommunicator, a combination of the
following is required - Answers- training and temperament
If a field unit needs a certain type of assistance, it is usually up to that field unit to
locate, notify, and coordinate the additional resources - Answers- False
The IAED (the Academy) enforces its Code of Ethics by withdrawing or revoking the
certifications of those who fail to agree to or, uphold, these standards - Answers- True
When faced with an ethical dilemma in the communication center, the ETC should
FIRST: - Answers- Follow established protocol, procedure, and policy
In this course, the "three P's" refer to - Answers- protocol, procedure, and policy
, Why must response to calls for service be standardized? What can happen if one caller
is provided a level of service that is different from that provided to another caller in a
similar situation? - Answers- The response to calls for service is standardized because
we all need to follow the 3P's because an emergency telecommunicator must treat
everyone equally and provide good customer service to everyone. If anyone fails or
attempts to give a different level of service he or she will be removed from their position
immediately.
TDD - Answers- Telecommunications device for the deaf is an electronic device
designed for use by persons with hearing or speech difficulties
TTY - Answers- speech- and hearing- impaired individuals are able to access public
safety services and communicate with ETCs through these devices
Wireless Technology and Emergency Calling - Answers- The rapid increase in wireless
telephone subscribers has increased the call volume of incidents reported to public
safety agencies.
Pre-Arrival Instructions - Answers- PAIs are approved scripted instructions given to
callers by properly trained and certified Emergency Medical/Fire/Police Dispatchers.
PAIs provide necessary assistance to the patient/victim and help control the situation
prior to the arrival of responders to the scene.
Ethical Dilema - Answers- is when a choice must be made between two conflicting, but
similarity moral options, necessitating a less than ideal resolution
Protocol - Answers- A protocol is a highly defined and structured procedure that is
organized into reference system
Wireless internet devices (such as smart phones) connect to the internet using? -
Answers- Wi-Fi
Cell phone networks are divided into specific areas called cells, each with its own? -
Answers- Antenna
Prior to the development of emergency number technology, either the caller or the
operator had to try to figure out which agency or department emergency call should go
to, based on the caller's location. - Answers- True
What does the acronym VoIP stand for? - Answers- Voice over Internet Protocol
The technology that allows an ETC take an automatic number identification (ANI)
number and dip it into an address database is called - Answers- (Automatic Location
Identification).
What does the acronym CAD stand for? - Answers- Computer Aided Dispatch
DLS - Answers- DLS without delaying dispatch or delaying important caller instructions
until after the dispatch function has been completed
Nine basic areas of activity - Answers- Gathering relevant information
providing safety and clinical instructions
prioritizing calls/triage
dispatching/allocating resources
providing information to responder
monitoring the safety of responders
coordinating logistics,resources, and services
serving the community
impacting lives via telephone
Prioritizing calls/triage - Answers- As each call is received, it is classified and prioritized
Providing information to responders - Answers- One goal of every emergency
telecomunicator should be to identify information necessary for responders to prepare
for what they will encounter at the scene
Procedure - Answers- A procedure describes the specific steps or actions to be
completed in a given situation
Policy - Answers- A policy describes a general course of action that is desired or
required in certain circumstances or events
PSAP - Answers- Emergency number technology allows a caller to easily connect to
their local public safety answer point
In order to become a successful emergency telecommunicator, a combination of the
following is required - Answers- training and temperament
If a field unit needs a certain type of assistance, it is usually up to that field unit to
locate, notify, and coordinate the additional resources - Answers- False
The IAED (the Academy) enforces its Code of Ethics by withdrawing or revoking the
certifications of those who fail to agree to or, uphold, these standards - Answers- True
When faced with an ethical dilemma in the communication center, the ETC should
FIRST: - Answers- Follow established protocol, procedure, and policy
In this course, the "three P's" refer to - Answers- protocol, procedure, and policy
, Why must response to calls for service be standardized? What can happen if one caller
is provided a level of service that is different from that provided to another caller in a
similar situation? - Answers- The response to calls for service is standardized because
we all need to follow the 3P's because an emergency telecommunicator must treat
everyone equally and provide good customer service to everyone. If anyone fails or
attempts to give a different level of service he or she will be removed from their position
immediately.
TDD - Answers- Telecommunications device for the deaf is an electronic device
designed for use by persons with hearing or speech difficulties
TTY - Answers- speech- and hearing- impaired individuals are able to access public
safety services and communicate with ETCs through these devices
Wireless Technology and Emergency Calling - Answers- The rapid increase in wireless
telephone subscribers has increased the call volume of incidents reported to public
safety agencies.
Pre-Arrival Instructions - Answers- PAIs are approved scripted instructions given to
callers by properly trained and certified Emergency Medical/Fire/Police Dispatchers.
PAIs provide necessary assistance to the patient/victim and help control the situation
prior to the arrival of responders to the scene.
Ethical Dilema - Answers- is when a choice must be made between two conflicting, but
similarity moral options, necessitating a less than ideal resolution
Protocol - Answers- A protocol is a highly defined and structured procedure that is
organized into reference system
Wireless internet devices (such as smart phones) connect to the internet using? -
Answers- Wi-Fi
Cell phone networks are divided into specific areas called cells, each with its own? -
Answers- Antenna
Prior to the development of emergency number technology, either the caller or the
operator had to try to figure out which agency or department emergency call should go
to, based on the caller's location. - Answers- True
What does the acronym VoIP stand for? - Answers- Voice over Internet Protocol
The technology that allows an ETC take an automatic number identification (ANI)
number and dip it into an address database is called - Answers- (Automatic Location
Identification).
What does the acronym CAD stand for? - Answers- Computer Aided Dispatch
