Leadership and Nursing Care Management 6th Edition
Huber Test Bank 2024/2025
MULTIPLE RESPONSE
1. A staff nurse must leave work for an emergency. The nurse tells the charge nurse that her patients
are fine and received all their AM medications. As the day progresses, it becomes apparent to the
responsible RN that some things were not completed, especially some necessary AM medications.
Which communication principle was not followed in this situation? (Select all that apply.) a.
Interaction
b. Clarity
c. Simple exact language
d. Feedback
e. Credibility
f. Direct communication
ANS: A, B, D, F
In this scenario, the staff nurse leaving the unit does not interact directly with the RN who will now
become responsible for the care of the patients and thus no questions could be asked and feedback could
not obtained. The other options do not apply to this situation.
DIF: Cognitive Level: Application REF: page 90
2. It is vital to communicate changes in patient condition to the physician. When using the SBAR
process, the nurse knows that what should be included when communicating patient condition?
(Select all that apply.) a. Problem
b. Current medications
c. Assessment
d. Diagnosis
e. Documentation
f. Lab data
ANS: A, C, D, F
NURSINGTB.COM
,Leadership and Nursing Care Management 6th Edition
Huber Test Bank 2024/2025
Options A, C, D, and F should be provided to any health care provider when reporting changes in patient
conditions and obtaining new orders. Options B and E may not be required in all circumstances.
DIF: Cognitive Level: Application REF: page 96
3. SBAR is a convenient tool to use when notifying physicians of a change in patient condition.
In which of the following situations could it also be appropriately used? a. Communication with radiology
scheduling
b. Communication with case managerNURSIN GTB.COM
c. Transferring patient
d. Change of shift report
e. Rapid response team (RRT)
ANS: C, D, E
Options C, D, and E are circumstances in which the SBAR tool of communication can be used effectively.
Options A and B are not necessarily appropriate circumstance for the use of SBAR.
DIF: Cognitive Level: Analysis REF: page 96
4. In the change of shift report, what should be included? (Select all that apply.)
a. Family contact telephone numbers
b. Current assessment
c. Plan of care
d. Change in condition
e. Discharge plan
f. Personal comments
ANS: B, C, D, E
NURSINGTB.COM
,Leadership and Nursing Care Management 6th Edition
Huber Test Bank 2024/2025
Options B, C, D, and E are correct because only pertinent information required for delivery of care should
be transmitted during the change of shift report. Family contact telephone numbers may, at times, be
pertinent but not as a routine. Personal comments are almost never appropriate.
DIF: Cognitive Level: Application REF: page 95 | pages 97-98
5. Formal communication in health care is used to properly inform staff of (Select all that apply.)
a. changes in CPR certification dates.
b. Christmas party celebration.
c. patient survey results.
d. girl Scout cookie order pick-up.
e. termination of an employee.
ANS: A, C
Options B, D, and E are correct because formal communication would be used to distribute information
regarding institutional policy changes. The other options are examples of informal communication.
DIF: Cognitive Level: Application REF: page 100
6. Informal (“grapevine”) communication in health care is used to properly inform staff of
(Select all that apply.)
a. changes in practice.
b. Christmas party celebration.
c. patient survey results.
d. girl Scout cookie order pickNU-Rup.S INGTB.COM
e. termination of an employee.
ANS: B, D, E
NURSINGTB.COM
, Leadership and Nursing Care Management 6th Edition
Huber Test Bank 2024/2025
Options B, D, and E are examples of informal communication and are more closely aligned with gossip.
These are not formal communication methods in an institutional environment. Options A and C are
examples of formal communication.
DIF: Cognitive Level: Application REF: page 100
7. Which of the following are true when communication is effective? (Select all that apply.) a. The
sender is credible.
b. There is clarity.
c. Simple, exact language is used.
d. Slang is used.
e. The receiver rolls her eyes when asked to complete a task.
ANS: A, B, C
Options A, B, and C are principles of effective communication. The other options are examples of
inappropriate communication and even resistance to what is being communicated.
DIF: Cognitive Level: Application REF: page 90
8. The end of shift report is the appropriate time to communicate (Select all that apply.)
a. the frequency of which the call light was used.
b. patient’s relationship to a staff member.
c. new patient orders.
d. impending procedures.
e. evaluation of medication response.
ANS: C, D, E
Options C, D, and E are correct because only information directly related to the care of the patient should
be transmitted during the shift change report. Options A and B are not usually pertinent to care of the
patient.
NURSINGTB.COM
Huber Test Bank 2024/2025
MULTIPLE RESPONSE
1. A staff nurse must leave work for an emergency. The nurse tells the charge nurse that her patients
are fine and received all their AM medications. As the day progresses, it becomes apparent to the
responsible RN that some things were not completed, especially some necessary AM medications.
Which communication principle was not followed in this situation? (Select all that apply.) a.
Interaction
b. Clarity
c. Simple exact language
d. Feedback
e. Credibility
f. Direct communication
ANS: A, B, D, F
In this scenario, the staff nurse leaving the unit does not interact directly with the RN who will now
become responsible for the care of the patients and thus no questions could be asked and feedback could
not obtained. The other options do not apply to this situation.
DIF: Cognitive Level: Application REF: page 90
2. It is vital to communicate changes in patient condition to the physician. When using the SBAR
process, the nurse knows that what should be included when communicating patient condition?
(Select all that apply.) a. Problem
b. Current medications
c. Assessment
d. Diagnosis
e. Documentation
f. Lab data
ANS: A, C, D, F
NURSINGTB.COM
,Leadership and Nursing Care Management 6th Edition
Huber Test Bank 2024/2025
Options A, C, D, and F should be provided to any health care provider when reporting changes in patient
conditions and obtaining new orders. Options B and E may not be required in all circumstances.
DIF: Cognitive Level: Application REF: page 96
3. SBAR is a convenient tool to use when notifying physicians of a change in patient condition.
In which of the following situations could it also be appropriately used? a. Communication with radiology
scheduling
b. Communication with case managerNURSIN GTB.COM
c. Transferring patient
d. Change of shift report
e. Rapid response team (RRT)
ANS: C, D, E
Options C, D, and E are circumstances in which the SBAR tool of communication can be used effectively.
Options A and B are not necessarily appropriate circumstance for the use of SBAR.
DIF: Cognitive Level: Analysis REF: page 96
4. In the change of shift report, what should be included? (Select all that apply.)
a. Family contact telephone numbers
b. Current assessment
c. Plan of care
d. Change in condition
e. Discharge plan
f. Personal comments
ANS: B, C, D, E
NURSINGTB.COM
,Leadership and Nursing Care Management 6th Edition
Huber Test Bank 2024/2025
Options B, C, D, and E are correct because only pertinent information required for delivery of care should
be transmitted during the change of shift report. Family contact telephone numbers may, at times, be
pertinent but not as a routine. Personal comments are almost never appropriate.
DIF: Cognitive Level: Application REF: page 95 | pages 97-98
5. Formal communication in health care is used to properly inform staff of (Select all that apply.)
a. changes in CPR certification dates.
b. Christmas party celebration.
c. patient survey results.
d. girl Scout cookie order pick-up.
e. termination of an employee.
ANS: A, C
Options B, D, and E are correct because formal communication would be used to distribute information
regarding institutional policy changes. The other options are examples of informal communication.
DIF: Cognitive Level: Application REF: page 100
6. Informal (“grapevine”) communication in health care is used to properly inform staff of
(Select all that apply.)
a. changes in practice.
b. Christmas party celebration.
c. patient survey results.
d. girl Scout cookie order pickNU-Rup.S INGTB.COM
e. termination of an employee.
ANS: B, D, E
NURSINGTB.COM
, Leadership and Nursing Care Management 6th Edition
Huber Test Bank 2024/2025
Options B, D, and E are examples of informal communication and are more closely aligned with gossip.
These are not formal communication methods in an institutional environment. Options A and C are
examples of formal communication.
DIF: Cognitive Level: Application REF: page 100
7. Which of the following are true when communication is effective? (Select all that apply.) a. The
sender is credible.
b. There is clarity.
c. Simple, exact language is used.
d. Slang is used.
e. The receiver rolls her eyes when asked to complete a task.
ANS: A, B, C
Options A, B, and C are principles of effective communication. The other options are examples of
inappropriate communication and even resistance to what is being communicated.
DIF: Cognitive Level: Application REF: page 90
8. The end of shift report is the appropriate time to communicate (Select all that apply.)
a. the frequency of which the call light was used.
b. patient’s relationship to a staff member.
c. new patient orders.
d. impending procedures.
e. evaluation of medication response.
ANS: C, D, E
Options C, D, and E are correct because only information directly related to the care of the patient should
be transmitted during the shift change report. Options A and B are not usually pertinent to care of the
patient.
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