CUSTOMER SERVICE QUESTIONS & ANSWERS
What are the (top three) qualities everyone who works in customer service must have to
succeed? - Answers- - Communication in regards to getting the information you need
from the customer
- Patience to be able to problem solve for different interactions
- Empathy because you never know what that customer is going through before they
contact you
What's the best customer service you've ever received ? Why? - Answers- In College
the online bookstore was charging me to send a book back even tho they had sent the
wrong one
- This was 4th time calling a representative and she calmed me down and asked what
steps I had made
- Then she helped me step by step to return the product and get my refund while
creating an email chain to follow up with me.
The Customer Support Agent - Answers- - Their role is about improving the customer
experience
- By means of technical assistance or resolving any issues they have with your products
or services.
Strengths - Answers- - Problem solving in understanding other people's needs or
wants.
- Being adaptable to fit the situation needed
Tell me how you organize, plan, and prioritize your work. - Answers- - First I find out
what is high priority/urgent handling that first
- Then I build a list most important to least important
- Key thing is remaining flexible because you never know when priorities will change or
you have to cut a task
Weakness - Answers- - Didn't like asking for help
- Realized I had to ask to learn and grow faster.
- helped me also establish rapport with my team
, Tell me about a time you went above and beyond what was expected to please a
customer? - Answers- - At Jetblack so I had to be precise and choose what we could
and couldn't deliver.
-had a customer who requested several baby items after the cut-off time for same-day
delivery
- that service was created for new mothers and situations where they can't leave their
house.
- So I worked with my team to make sure that she was taken care of and had what her
family needed.
What does customer service mean to you? - Answers- * To me customer service means
helping people achieve their goals by assisting and working towards a solution
* Doing so retains loyal customers.
Tell me about a time you worked in a group to achieve a common goal. What role did
you play in the group? How did you measure progress and keep track of each other's
updates? - Answers- - Interning at Neue Galerie the group of interns had create a
poster to promote a future event.
- We as interns were not communicating well, so I took it upon myself to coordinate.
- I assigned roles and compiled everything to showcase to them
- once we agreed, we submitted it to the director.
Tell me about the greatest work day you ever had? - Answers- - Has to be at allied
universal when I realized that I liked helping people.
- Whether it was directions or how they might accomplish a task
- or even finding someone else to help them in the ways that I can't.
Why should I hire you?/Tell us about yourself - Answers- - My work history and
experience make me ideal for a customer support representative.
Because I was the first line of contact in most of my positions.
- These roles taught me to be as proactive as possible ensuring successful customer
satisfaction and retention.
What Is Your Preferred Method of Communication? - Answers- - I don't have a
preferred method
- I do feel that over the phone is the best for sensing how someone is feeling at the
moment
What are the (top three) qualities everyone who works in customer service must have to
succeed? - Answers- - Communication in regards to getting the information you need
from the customer
- Patience to be able to problem solve for different interactions
- Empathy because you never know what that customer is going through before they
contact you
What's the best customer service you've ever received ? Why? - Answers- In College
the online bookstore was charging me to send a book back even tho they had sent the
wrong one
- This was 4th time calling a representative and she calmed me down and asked what
steps I had made
- Then she helped me step by step to return the product and get my refund while
creating an email chain to follow up with me.
The Customer Support Agent - Answers- - Their role is about improving the customer
experience
- By means of technical assistance or resolving any issues they have with your products
or services.
Strengths - Answers- - Problem solving in understanding other people's needs or
wants.
- Being adaptable to fit the situation needed
Tell me how you organize, plan, and prioritize your work. - Answers- - First I find out
what is high priority/urgent handling that first
- Then I build a list most important to least important
- Key thing is remaining flexible because you never know when priorities will change or
you have to cut a task
Weakness - Answers- - Didn't like asking for help
- Realized I had to ask to learn and grow faster.
- helped me also establish rapport with my team
, Tell me about a time you went above and beyond what was expected to please a
customer? - Answers- - At Jetblack so I had to be precise and choose what we could
and couldn't deliver.
-had a customer who requested several baby items after the cut-off time for same-day
delivery
- that service was created for new mothers and situations where they can't leave their
house.
- So I worked with my team to make sure that she was taken care of and had what her
family needed.
What does customer service mean to you? - Answers- * To me customer service means
helping people achieve their goals by assisting and working towards a solution
* Doing so retains loyal customers.
Tell me about a time you worked in a group to achieve a common goal. What role did
you play in the group? How did you measure progress and keep track of each other's
updates? - Answers- - Interning at Neue Galerie the group of interns had create a
poster to promote a future event.
- We as interns were not communicating well, so I took it upon myself to coordinate.
- I assigned roles and compiled everything to showcase to them
- once we agreed, we submitted it to the director.
Tell me about the greatest work day you ever had? - Answers- - Has to be at allied
universal when I realized that I liked helping people.
- Whether it was directions or how they might accomplish a task
- or even finding someone else to help them in the ways that I can't.
Why should I hire you?/Tell us about yourself - Answers- - My work history and
experience make me ideal for a customer support representative.
Because I was the first line of contact in most of my positions.
- These roles taught me to be as proactive as possible ensuring successful customer
satisfaction and retention.
What Is Your Preferred Method of Communication? - Answers- - I don't have a
preferred method
- I do feel that over the phone is the best for sensing how someone is feeling at the
moment
