SERVICENOW HR CERT PREP QUESTIONS AND ANSWERS 2025

List two things that can be defined through an HR Template? - ANSWER - Tasks, - Approvals What are e-signatures? - ANSWER E-signatures are an image of the signature placed on a document to represent an acknowledgement or approval TRUE / FALSE: E-signatures on HR PDF documents are stored as an image on the PDF file - ANSWER TRUE List the available HR Task types - ANSWER - Credential, - e-Signature, - URL, - HR Service, - Submit Catalog items, - Submit Order Guide, - Sign Document, - Mark when complete, - Upload document, - View Video, - Take Survey, - Upload Documents What happens if the HR Property "If true, ACLs check if the user is being impersonated" is set to yes? - ANSWER Admin impersonating an HR user can not view confidential HR information What is the difference between the User and the HR profile tables? - ANSWER HR profile records store confidential employee data, such as home address and beneficiaries List the 3 maturity levels of HR - ANSWER - Managed Interactions, - Self-Reliance, - Smart Services Who can download Content / Data Packs from the Partner Portal? - ANSWER ServiceNow Partners or ServiceNow Employees TRUE / FALSE: