BU 506
Leading Change & Operational
Excellence
LATEST FINALS REVIEW
Q&S
©2024/2025
,1. Which of the following stages is NOT part of Kotter’s 8-Step
Process for Leading Change?
a) Create a sense of urgency
b) Communicate the vision
c) Implement strict control measures
d) Empower broad-based action
ANS : c) Implement strict control measures
Rationale : Kotter's 8-step model emphasizes empowerment
and communication rather than strict control.
2. In operational excellence, the term 'Kaizen' refers to:
a) Large-scale transformational changes
b) Continuous small improvements
c) Cost-cutting measures
d) Workforce downsizing
ANS : b) Continuous small improvements
©2024/2025
, Rationale : Kaizen is a Japanese philosophy focused on
continuous improvement through small incremental changes.
3. Which of the following methodologies emphasizes the
elimination of waste and enhancement of customer value?
a) Six Sigma
b) Lean Management
c) Agile Management
d) Total Quality Management
ANS : b) Lean Management
Rationale : Lean Management specifically targets waste
reduction to enhance customer value.
4. The "ADKAR" model for change management includes all of
the following EXCEPT:
a) Desire
b) Knowledge
c) Accountability
d) Reinforcement
ANS : c) Accountability
©2024/2025
Leading Change & Operational
Excellence
LATEST FINALS REVIEW
Q&S
©2024/2025
,1. Which of the following stages is NOT part of Kotter’s 8-Step
Process for Leading Change?
a) Create a sense of urgency
b) Communicate the vision
c) Implement strict control measures
d) Empower broad-based action
ANS : c) Implement strict control measures
Rationale : Kotter's 8-step model emphasizes empowerment
and communication rather than strict control.
2. In operational excellence, the term 'Kaizen' refers to:
a) Large-scale transformational changes
b) Continuous small improvements
c) Cost-cutting measures
d) Workforce downsizing
ANS : b) Continuous small improvements
©2024/2025
, Rationale : Kaizen is a Japanese philosophy focused on
continuous improvement through small incremental changes.
3. Which of the following methodologies emphasizes the
elimination of waste and enhancement of customer value?
a) Six Sigma
b) Lean Management
c) Agile Management
d) Total Quality Management
ANS : b) Lean Management
Rationale : Lean Management specifically targets waste
reduction to enhance customer value.
4. The "ADKAR" model for change management includes all of
the following EXCEPT:
a) Desire
b) Knowledge
c) Accountability
d) Reinforcement
ANS : c) Accountability
©2024/2025
