_____ involves looking at trends and discontinuities and imagining possible alternative future to build a
framework within which unexpected future events can be managed. - Answers c. Scenario building
Which of these are described by mission statements? - Answers b. Location of facilities
c. Product quality
d. Corporate values
Which of the following is a visual representation of the key drivers of an organization's success, showing
the cause-and-effect relationships among goals and plans? - Answers b. Strategy map
The ultimate impact of goals depended on the extent to which goal achievement is linked to: - Answers
b. promotions
a. salary increases.
d. rewards.
e. salary increases and promotions.
Jeff is a top manager at a textile factory. He is developing a crisis plan in the event that the company has
a toxic spill or accident. Which of the following should Jeff undertake to prepare for such a crisis? -
Answers b. Designating a crisis management team in the event of an environmental disaster
_____ is the first step in the MBO process. - Answers b. Setting goals
An example of a _____ is a statement supporting the organization's efforts in the area of sexual
harassment. - Answers c. policy
A blueprint specifying the resource allocations schedules, and other actions necessary for attaining goals
is referred to as a(n) _____. - Answers a. plan
The two stages of crisis planning include: - Answers e. prevention and preparation.
_____ is primarily responsible for strategic goals/plans. - Answers d. Top management
_____ refers to a broadly stated definition of the organization's basic business scope and operations that
distinguishes it from similar types of organizations. - Answers a. Mission statement
Alabama Airlines has three planning specialists who help division managers develop their own division
plans. Serving as consultants to the divisions, the planning specialists give advice about strengths,
weaknesses, opportunities, and threats. Alabama Airlines is utilizing what approach to the planning
function? - Answers b. Decentralized planning staff