UX Designer Salesforce Certification Tested
and Proven Exam Strategies Future-Proof Your
Career: Excel in UX Research and Design
Expert-Reviewed Questions and Answers
When you are in the discovery phase, what should you think about when shaping your
discovery questions?
A) Participant compensation is significant and you interview people only outside of their
work hours.
B) You should always recruit the widest range of people for your study (even if they're
entirely unrelated to the focus of the problem you're researching).
C) Each of your stakeholders' desired outcomes, so that you can align your findings to them
as closely as possible
D) The aim and scope of your study, what you're exploring, and which people you plan to
interview - CORRECT ANSD) The aim and scope of your study, what you're exploring, and
which people you plan to interview
Which is the best research method to help understand what people do?
A) Attitudinal
B) Behavioral
C) Quantitative
D) Qualitative - CORRECT ANSB) Behavioral
Cloud Kicks is adding a new product line and asks its UX designer to conduct research to
learn how its customers organize products and services. Which research method should
be used?
,A) Web analytics
B) A/B testing
C) Card sorting
D) Eye tracking testing - CORRECT ANSC) Card sorting
Which is an important principle of the Salesforce personas?
A) They are tied to the users' titles and roles.
B) They focus on users' demographic characteristics.
C) They are based on users' goals, behaviors, and motivations.
D) They are based only on the things users do in the Salesforce platform, rather than on all
of their job responsibilities. - CORRECT ANSC) They are based on users' goals, behaviors,
and motivations.
Which of these can help you integrate personas into your design and development
process?
A) Send an email to the project team with all personas listed, assuming priority and value
will be obvious.
B) Make sure the project team focuses equally on all of the personas rather than aligning on
a primary persona.
C) Encourage the project team to only focus on the revenue-generating personas first.
D) Schedule a meeting with your colleagues to introduce the personas, and collaborate on
writing user stories. - CORRECT ANSD) Schedule a meeting with your colleagues to
introduce the personas, and collaborate on writing user stories.
,Hawthorne effect - CORRECT ANSThe alteration of behavior by the subjects of a study due
to their awareness of being observed.
Attitudinal methods - CORRECT ANSMethods that focus on what people say
Two factors that should be taken into consideration when formulating discovery questions -
CORRECT ANS1.) Aim: The intent of your work - what you're trying to find out
2.) Scope: Who you're researching and how you're doing your analysis
Process Mapping - CORRECT ANSThe visual representation of business processes
Why is it best practice to keep prototypes as low- to mid-fidelity during the early stages of
rapid prototyping?
A) When high-fidelity design is done, the time for feedback and testing is over.
B) Rapid Prototyping involves quick feedback and iteration so high-fidelity would be a waste
of time.
C) Testers are easily distracted by high-fidelity design and therefore feedback is minimal.
D) Rapid prototyping tools are made to create only low- to mid-fidelity designs. - CORRECT
ANSB) Rapid Prototyping involves quick feedback and iteration so high-fidelity would be a
waste of time.
What is a key consideration for using color responsibly with accessibility in mind?
A) Ensure theres enough contrast between adjacent colors.
B) Use bright, easy-to-find colors.
C) Ensure color is the only indicator of intended meaning.
, D) Only primary colors should be used as they are most accessible. - CORRECT ANSA)
Ensure theres enough contrast between adjacent colors.
What feature does a screen reader user commonly use to navigate through a page?
A) Voice dictation
B) Tabbing through the design to find the right section
C) Using the Find function
D) Heading structure - CORRECT ANSD) Heading structure
Which two of these WCAG restrictions are crucial to follow when designing animation for
the web?
A) Minimal color contrast
B) Aspect ration of at least 600x800
C) Limited flashing or blinking
D) Animations longer than 5 seconds can be stopped or paused - CORRECT ANSC) Limited
flashing or blinking (From WCAG 2.3.2, avoid any animations that flash or blink more than 3
times per second).
D) Animations longer than 5 seconds can be stopped or paused (From WCAG 2.2.2, any
animations that last longer, or repeat for longer than 5 seconds must include a way to
pause or stop the animation.
Wireframe - CORRECT ANS-Layouts meant to communicate the structure of an app or web
page
-Focuses on function rather than visual design
and Proven Exam Strategies Future-Proof Your
Career: Excel in UX Research and Design
Expert-Reviewed Questions and Answers
When you are in the discovery phase, what should you think about when shaping your
discovery questions?
A) Participant compensation is significant and you interview people only outside of their
work hours.
B) You should always recruit the widest range of people for your study (even if they're
entirely unrelated to the focus of the problem you're researching).
C) Each of your stakeholders' desired outcomes, so that you can align your findings to them
as closely as possible
D) The aim and scope of your study, what you're exploring, and which people you plan to
interview - CORRECT ANSD) The aim and scope of your study, what you're exploring, and
which people you plan to interview
Which is the best research method to help understand what people do?
A) Attitudinal
B) Behavioral
C) Quantitative
D) Qualitative - CORRECT ANSB) Behavioral
Cloud Kicks is adding a new product line and asks its UX designer to conduct research to
learn how its customers organize products and services. Which research method should
be used?
,A) Web analytics
B) A/B testing
C) Card sorting
D) Eye tracking testing - CORRECT ANSC) Card sorting
Which is an important principle of the Salesforce personas?
A) They are tied to the users' titles and roles.
B) They focus on users' demographic characteristics.
C) They are based on users' goals, behaviors, and motivations.
D) They are based only on the things users do in the Salesforce platform, rather than on all
of their job responsibilities. - CORRECT ANSC) They are based on users' goals, behaviors,
and motivations.
Which of these can help you integrate personas into your design and development
process?
A) Send an email to the project team with all personas listed, assuming priority and value
will be obvious.
B) Make sure the project team focuses equally on all of the personas rather than aligning on
a primary persona.
C) Encourage the project team to only focus on the revenue-generating personas first.
D) Schedule a meeting with your colleagues to introduce the personas, and collaborate on
writing user stories. - CORRECT ANSD) Schedule a meeting with your colleagues to
introduce the personas, and collaborate on writing user stories.
,Hawthorne effect - CORRECT ANSThe alteration of behavior by the subjects of a study due
to their awareness of being observed.
Attitudinal methods - CORRECT ANSMethods that focus on what people say
Two factors that should be taken into consideration when formulating discovery questions -
CORRECT ANS1.) Aim: The intent of your work - what you're trying to find out
2.) Scope: Who you're researching and how you're doing your analysis
Process Mapping - CORRECT ANSThe visual representation of business processes
Why is it best practice to keep prototypes as low- to mid-fidelity during the early stages of
rapid prototyping?
A) When high-fidelity design is done, the time for feedback and testing is over.
B) Rapid Prototyping involves quick feedback and iteration so high-fidelity would be a waste
of time.
C) Testers are easily distracted by high-fidelity design and therefore feedback is minimal.
D) Rapid prototyping tools are made to create only low- to mid-fidelity designs. - CORRECT
ANSB) Rapid Prototyping involves quick feedback and iteration so high-fidelity would be a
waste of time.
What is a key consideration for using color responsibly with accessibility in mind?
A) Ensure theres enough contrast between adjacent colors.
B) Use bright, easy-to-find colors.
C) Ensure color is the only indicator of intended meaning.
, D) Only primary colors should be used as they are most accessible. - CORRECT ANSA)
Ensure theres enough contrast between adjacent colors.
What feature does a screen reader user commonly use to navigate through a page?
A) Voice dictation
B) Tabbing through the design to find the right section
C) Using the Find function
D) Heading structure - CORRECT ANSD) Heading structure
Which two of these WCAG restrictions are crucial to follow when designing animation for
the web?
A) Minimal color contrast
B) Aspect ration of at least 600x800
C) Limited flashing or blinking
D) Animations longer than 5 seconds can be stopped or paused - CORRECT ANSC) Limited
flashing or blinking (From WCAG 2.3.2, avoid any animations that flash or blink more than 3
times per second).
D) Animations longer than 5 seconds can be stopped or paused (From WCAG 2.2.2, any
animations that last longer, or repeat for longer than 5 seconds must include a way to
pause or stop the animation.
Wireframe - CORRECT ANS-Layouts meant to communicate the structure of an app or web
page
-Focuses on function rather than visual design
