The Ultimate IPMA-SCP Flashcards Exam With Complete
Solutions Latest Update
Barriers and Resistance to Change - ANSWER - loss of security or status
- inconvenience
- distrust or uncertainty
- cognitive dissonance
Steps to reduce resistance to change - ANSWER 1. Come prepared
2. Clarify Purpose
3. Explore concerns
4. Legitimize concerns
5. Reflect others' statements
6. Respond actively
7. Get closure
8. Establish follow-up
Six dangers of the neutral zone [during a change process] - ANSWER 1. Anxiety rises
and motivation falls
2. People miss more workdays than usually
3. Old weaknesses resurface
4. The staff are stressed out, mixed messages, things are up in the air
5. Polarization occurs
6. Vulnerability increases
Three phases of creating a new beginning [following on from a change process] -
ANSWER 1. Give a direction
, 2. Paint a picture
3. Devise a route
The seven dynamics of change - ANSWER 1. People are at various stages of readiness
to change
2. People will feel that they lack adequate resources
3. If you take the pressure off, people will revert to old behaviors
4. People feel uneasy and anxious
5. People focus on what they may have to give up
6. People feel alone even when everyone is facing the change
7. People cannot sustain more than an optimum level of change at one time
Employee engagement - ANSWER Your workforce is:
1. Able to perform their job
2. Interested in the work environment
3. Ready to carry out their duties
7 Change Mastery Shifts to achieve success - ANSWER 1. Problem to opportunity focus
2. Short to long term focus
3. Circumstance to Purpose focus
4. Control to agility focus
5. Self to service focus
6. Expertise to listening focus
7. Doubt to trust focus
Mediation - ANSWER An intervention in a dispute by an impartial person to assist the
parties in finding mutually acceptable settlements of their differences.
IPMA Roles for the HR Professional - ANSWER HR Business Partner
Change Agent
Leader
Solutions Latest Update
Barriers and Resistance to Change - ANSWER - loss of security or status
- inconvenience
- distrust or uncertainty
- cognitive dissonance
Steps to reduce resistance to change - ANSWER 1. Come prepared
2. Clarify Purpose
3. Explore concerns
4. Legitimize concerns
5. Reflect others' statements
6. Respond actively
7. Get closure
8. Establish follow-up
Six dangers of the neutral zone [during a change process] - ANSWER 1. Anxiety rises
and motivation falls
2. People miss more workdays than usually
3. Old weaknesses resurface
4. The staff are stressed out, mixed messages, things are up in the air
5. Polarization occurs
6. Vulnerability increases
Three phases of creating a new beginning [following on from a change process] -
ANSWER 1. Give a direction
, 2. Paint a picture
3. Devise a route
The seven dynamics of change - ANSWER 1. People are at various stages of readiness
to change
2. People will feel that they lack adequate resources
3. If you take the pressure off, people will revert to old behaviors
4. People feel uneasy and anxious
5. People focus on what they may have to give up
6. People feel alone even when everyone is facing the change
7. People cannot sustain more than an optimum level of change at one time
Employee engagement - ANSWER Your workforce is:
1. Able to perform their job
2. Interested in the work environment
3. Ready to carry out their duties
7 Change Mastery Shifts to achieve success - ANSWER 1. Problem to opportunity focus
2. Short to long term focus
3. Circumstance to Purpose focus
4. Control to agility focus
5. Self to service focus
6. Expertise to listening focus
7. Doubt to trust focus
Mediation - ANSWER An intervention in a dispute by an impartial person to assist the
parties in finding mutually acceptable settlements of their differences.
IPMA Roles for the HR Professional - ANSWER HR Business Partner
Change Agent
Leader
