Production and Operations Management
Questions and Correct Answers the Latest
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What is operations management?
✓ The business function responsible for planning, coordinating, and controlling the resources
needed to produce a companys goods and service.
-Produce a tangible product
-Low customer contact(distributors)
-Can be stored in inventory
-Physical products
✓ Manufacturer Organization
-Produce intangible products (Ideas, assistance)
-High customer contact
-Cannot be produced ahead of time
-Hospitals, colleges, and theaters
✓ Service Organization
-Set direction for the entire company
-Broad in slope; long-term
-Addresses questions
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✓ Strategic Decisions
-Short term and specific in nature
-Day-to-day issues
-Follow after strategic decisions
-Focus on specific departments
✓ Tactical Decisions
-Defines long-term plan for company
-Must be supporting operations, marketing, and finance
✓ Business Strategy
-Develops a plan for the operations function to support business strategy
-Responsible for managing the resources
✓ Operations Strategy
Five Core Competencies?
✓ Workforce
✓ Facilities
✓ Market Understanding
✓ Financial Know-How
✓ Technology
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-Highly trained
-Flexible in performing tasks
-Responsive in meeting customer needs
-Creative in design
✓ Workforce
-Flexible in producing a variety of products
-Technology advanced
-Efficient distribution system
✓ Facilities
-Skilled in understanding customer wants and predicting market trends
✓ Market Understanding
-Skilled in attracting and raising capital
✓ Financial Know-How
-Use of latest production technology
-Use of information technology
-Quality control techniques
✓ Technology
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