NHM 441 EXAM 2 QUIZ QUESTIONS
WITH ACTUAL ANSWERS
There fis fa fdistinct fdifference fbetween fcommercial fand fnoncommercial ffoodservice
foperations. fT/F f- f✔✔False
Foodservice fin funiversities fis fgenerally fvery funinspiring fand fwithout fculinary
fdiversity.T/F f- f✔✔False
Employee fdining fcan fmirror ftraditional fcommercial fdining.T/F f- f✔✔True
Institutional ffoodservice fis fnot fa fsubset fof fnoncommercial ffoodservice.T/F f- f✔✔False
Major fcategories fof fnoncommercial ffood-service finclude:
a.
K-12 fschools
b.
Universities
c.
Employee fdining
d.
All fthe fabove f- f✔✔D. fAll fof fthe fabove
One fof fthe fchallenges fof fhealthcare ffoodservice fis? f- f✔✔The fdiffering fneeds fand
fdietary frequirements fof fthe fcustomers
Military ffoodservice foperation fservice flevels fare: f- f✔✔as fbasic fas fcafeteria fstyle
fdining fto fsophisticated ffine fdining foperation
Many fsimilarities fare ffound fbetween fcommercial fand fnoncommercial finclude
Culinary
Menu
Management fstructures f- f✔✔All fof fthe fabove
The fnoncommercial fsegment fof ffoodservice fis fbecoming fa fvery finteresting fand
fappealing fcareer fpath ffor fcollege fgraduates fbecause fof? f- f✔✔Engaging fculinary fand
fservice ftrends
b.
, Offering fflexible fhours fof foperation
c.
Strong ffinancial fstructure
d.
Both fA fand fB
According fto fthe ftext, fChick-Fil-A, fMcAlister's fDeli, fSubway, fand fWhich-Wich fcan fnow
fbe ffound fin? f- f✔✔Universities
Managing fa fschool ffoodservice foperation frequires fstrong fand fwide-ranging
fprofessional fknowledge fand fskills fin fsuch fareas fas?
a.
Policies fand fregulations
b.
Nutrition
c.
Finances
d.
All fthe fabove f- f✔✔D. fAll fof fthe fabove
Prison ffoodservice ftakes fa fspecial fskill fof f- f✔✔Managing ffood fdollars fper fcustomer
Knowing fthe fcustomer fis fkey fto fbusiness fsuccess fwhen fmanaging fa ffoodservice
foperation. fT/F f- f✔✔True
Whether fa fcommercial for fnoncommercial foperation fand fregardless fof fthe ftype fof
ffoodservice fvenue, flocation, for fservice foffered, fthere fare fseven fsteps fof fthe fservice
fsystem fthat fmust fbe fprovided fto fcustomers.T/F f- f✔✔False
In fbuffet fservice, fthe fcustomer fis fresponsible ffor fserving fand fbringing ftheir ffood fback
fto fa fdining farea ffrom fwhere fit fis favailable fby fthe ffoodservice foperation.T/F f- f✔✔True
In fmost ffull fservice frestaurants, fmore fthan fone ftype fof fservice fis fused. fT/F f- f✔✔True
The ffive fsteps fof fthe fservice fsystem fare? f- f✔✔Greet, fOrder, fDelivery, fPayment, fand
fExit
Based fon fthe fCustomer fService fGap fModel, fwhich fis fnot fa fservice fgap? f-
f✔✔Marketing
Most foften, fcustomers forder ftheir ffood fthrough? f- f✔✔A fface-to-face finteraction fwith
fan femployee fof fthe fbusine
Cafeteria fservice fis? f- f✔✔One fin fwhich fthe fcustomer fgoes fthrough fa ffood fline,
fselecting fmenu fitems, fwhile ffoodservice femployees fserve fthem finto fdishes
WITH ACTUAL ANSWERS
There fis fa fdistinct fdifference fbetween fcommercial fand fnoncommercial ffoodservice
foperations. fT/F f- f✔✔False
Foodservice fin funiversities fis fgenerally fvery funinspiring fand fwithout fculinary
fdiversity.T/F f- f✔✔False
Employee fdining fcan fmirror ftraditional fcommercial fdining.T/F f- f✔✔True
Institutional ffoodservice fis fnot fa fsubset fof fnoncommercial ffoodservice.T/F f- f✔✔False
Major fcategories fof fnoncommercial ffood-service finclude:
a.
K-12 fschools
b.
Universities
c.
Employee fdining
d.
All fthe fabove f- f✔✔D. fAll fof fthe fabove
One fof fthe fchallenges fof fhealthcare ffoodservice fis? f- f✔✔The fdiffering fneeds fand
fdietary frequirements fof fthe fcustomers
Military ffoodservice foperation fservice flevels fare: f- f✔✔as fbasic fas fcafeteria fstyle
fdining fto fsophisticated ffine fdining foperation
Many fsimilarities fare ffound fbetween fcommercial fand fnoncommercial finclude
Culinary
Menu
Management fstructures f- f✔✔All fof fthe fabove
The fnoncommercial fsegment fof ffoodservice fis fbecoming fa fvery finteresting fand
fappealing fcareer fpath ffor fcollege fgraduates fbecause fof? f- f✔✔Engaging fculinary fand
fservice ftrends
b.
, Offering fflexible fhours fof foperation
c.
Strong ffinancial fstructure
d.
Both fA fand fB
According fto fthe ftext, fChick-Fil-A, fMcAlister's fDeli, fSubway, fand fWhich-Wich fcan fnow
fbe ffound fin? f- f✔✔Universities
Managing fa fschool ffoodservice foperation frequires fstrong fand fwide-ranging
fprofessional fknowledge fand fskills fin fsuch fareas fas?
a.
Policies fand fregulations
b.
Nutrition
c.
Finances
d.
All fthe fabove f- f✔✔D. fAll fof fthe fabove
Prison ffoodservice ftakes fa fspecial fskill fof f- f✔✔Managing ffood fdollars fper fcustomer
Knowing fthe fcustomer fis fkey fto fbusiness fsuccess fwhen fmanaging fa ffoodservice
foperation. fT/F f- f✔✔True
Whether fa fcommercial for fnoncommercial foperation fand fregardless fof fthe ftype fof
ffoodservice fvenue, flocation, for fservice foffered, fthere fare fseven fsteps fof fthe fservice
fsystem fthat fmust fbe fprovided fto fcustomers.T/F f- f✔✔False
In fbuffet fservice, fthe fcustomer fis fresponsible ffor fserving fand fbringing ftheir ffood fback
fto fa fdining farea ffrom fwhere fit fis favailable fby fthe ffoodservice foperation.T/F f- f✔✔True
In fmost ffull fservice frestaurants, fmore fthan fone ftype fof fservice fis fused. fT/F f- f✔✔True
The ffive fsteps fof fthe fservice fsystem fare? f- f✔✔Greet, fOrder, fDelivery, fPayment, fand
fExit
Based fon fthe fCustomer fService fGap fModel, fwhich fis fnot fa fservice fgap? f-
f✔✔Marketing
Most foften, fcustomers forder ftheir ffood fthrough? f- f✔✔A fface-to-face finteraction fwith
fan femployee fof fthe fbusine
Cafeteria fservice fis? f- f✔✔One fin fwhich fthe fcustomer fgoes fthrough fa ffood fline,
fselecting fmenu fitems, fwhile ffoodservice femployees fserve fthem finto fdishes
