NUR 4590 Professional Identity of the Nurse
Leader Exam 2 Concept Guid
1. Stakeholders
Answer
Clients, healthcare professionals, employees, contractors, man- agers, owners, quality
improvement professionals, suppliers, investors, government, payers
2. Micro
Answer
Day to day activities addressing specific needs/services
3. Meso
Answer
Actions of groups of individuals or services, coordinating similar micro levels of service
4. Macro
Answer
Larger scale interactions with agencies, organizations, communities, gov- ernment agencies,
regulatory agencies, professional organizations
5. Formal Power
Answer
Standardized jobs, guided by rules and procedures, minimal discretion
, 6. Informal Power
Answer
Freedom of individuals to make choices and influence organi- zational life
7. Centralization
Answer
Top leaders make decisions, lower-level managers and staff have little decision-making discretion
8. Decentralization
Answer
Decision-making authority spread down through the hierarchy, shared governance structures
9. Standardization
Answer
Standard procedures governing organization's functions and activities
10. Quality Assurance
Answer
Measuring compliance against standards, ensuring health- care professionals are doing the right
thing
11. Quality Improvement
Answer
Leader Exam 2 Concept Guid
1. Stakeholders
Answer
Clients, healthcare professionals, employees, contractors, man- agers, owners, quality
improvement professionals, suppliers, investors, government, payers
2. Micro
Answer
Day to day activities addressing specific needs/services
3. Meso
Answer
Actions of groups of individuals or services, coordinating similar micro levels of service
4. Macro
Answer
Larger scale interactions with agencies, organizations, communities, gov- ernment agencies,
regulatory agencies, professional organizations
5. Formal Power
Answer
Standardized jobs, guided by rules and procedures, minimal discretion
, 6. Informal Power
Answer
Freedom of individuals to make choices and influence organi- zational life
7. Centralization
Answer
Top leaders make decisions, lower-level managers and staff have little decision-making discretion
8. Decentralization
Answer
Decision-making authority spread down through the hierarchy, shared governance structures
9. Standardization
Answer
Standard procedures governing organization's functions and activities
10. Quality Assurance
Answer
Measuring compliance against standards, ensuring health- care professionals are doing the right
thing
11. Quality Improvement
Answer
