Peer Support Specialist Exam (2 Versions)
Questions & Answers with rationale (Latest
updated
Five Steps to Identifying a Problem - Answer- 1. Problem
2. Impact
3. Cost/Benefit
4. Brain Storm
5. Action
What should you do for the "problem" when problem solving? - Answer- Clearly identify
and state the problem
What should the "impact" be when problem solving? - Answer- Identify how you are
impacting the problem
What are the "cost/benefits" when problem solving? - Answer- Exploring the pros and
cons of solving the problem
What is "brain storming" when problem solving? - Answer- Coming up with 3-5 ways to
address the problem
What is "action" when problem solving? - Answer- Picking 1-2 ways to begin to address
the problem and create an action plan
What is a problem overall? - Answer- A problem is a situation or set of conditions that
are preventing you from doing what you want to do
What is effective listening? - Answer- It is about knowing what we are listening for,
which is self talk, goals, and barriers in recovery work.
What is self talk? - Answer- What a person believes about himself and his current
situation
What is goals? - Answer- What a person believes would make his life better
What are barriers? - Answer- Why a person believes they can't achieve their goals in life
What is step 1 in effective communication in situations with potential conflict? - Answer-
observe and affirm the other's position, values, and concerns
, What is step 2 in effective communication in situations with potential conflict? - Answer-
relate the other person's position, values, and concerns to your experience as a
consumer
what is step 3 in effective communication in situations with potential conflict? - Answer-
offer a "we" statement that acknowledges the common ground and promotes
partnership in creating another way of doing things
What are the 5 stages in the Recovery Process? - Answer- Impact of Illness
Life is Limited
Change is Possible
Commitment to Change
Actions for Change
What does impact of illness look like? - Answer- the person feels over-whelmed by the
diagnosis and/or symptoms
What are the dangers of impact of illness? - Answer- the person begins to redefine their
identity in mental illness terms
What are interventions for impact of illness? - Answer- reduce the symptoms and show
that there is life after diagnosis
What does life is limited look like? - Answer- the person gives herself over to the
diagnosis/system
What are the dangers of Life if Limited? - Answer- The person is unable or unwilling to
see any posibilites
What are interventions for Life is Limited? - Answer- Explore and expose the person to
possibilities and rebuild self esteem
What does Change is possible look like? - Answer- the person beginning to question
how limited her life really is
What are the dangers of change is possible? - Answer- The person may be afraid to
take risks
What are interventions for change is possible? - Answer- Help the person explore the
costs and benefits of taking risks
What does commitment to change look like? - Answer- the person has decided to risk
stepping out of their comfort zone
What are the dangers of commitment to change? - Answer- The person may not have
the supports needed to succeed
Questions & Answers with rationale (Latest
updated
Five Steps to Identifying a Problem - Answer- 1. Problem
2. Impact
3. Cost/Benefit
4. Brain Storm
5. Action
What should you do for the "problem" when problem solving? - Answer- Clearly identify
and state the problem
What should the "impact" be when problem solving? - Answer- Identify how you are
impacting the problem
What are the "cost/benefits" when problem solving? - Answer- Exploring the pros and
cons of solving the problem
What is "brain storming" when problem solving? - Answer- Coming up with 3-5 ways to
address the problem
What is "action" when problem solving? - Answer- Picking 1-2 ways to begin to address
the problem and create an action plan
What is a problem overall? - Answer- A problem is a situation or set of conditions that
are preventing you from doing what you want to do
What is effective listening? - Answer- It is about knowing what we are listening for,
which is self talk, goals, and barriers in recovery work.
What is self talk? - Answer- What a person believes about himself and his current
situation
What is goals? - Answer- What a person believes would make his life better
What are barriers? - Answer- Why a person believes they can't achieve their goals in life
What is step 1 in effective communication in situations with potential conflict? - Answer-
observe and affirm the other's position, values, and concerns
, What is step 2 in effective communication in situations with potential conflict? - Answer-
relate the other person's position, values, and concerns to your experience as a
consumer
what is step 3 in effective communication in situations with potential conflict? - Answer-
offer a "we" statement that acknowledges the common ground and promotes
partnership in creating another way of doing things
What are the 5 stages in the Recovery Process? - Answer- Impact of Illness
Life is Limited
Change is Possible
Commitment to Change
Actions for Change
What does impact of illness look like? - Answer- the person feels over-whelmed by the
diagnosis and/or symptoms
What are the dangers of impact of illness? - Answer- the person begins to redefine their
identity in mental illness terms
What are interventions for impact of illness? - Answer- reduce the symptoms and show
that there is life after diagnosis
What does life is limited look like? - Answer- the person gives herself over to the
diagnosis/system
What are the dangers of Life if Limited? - Answer- The person is unable or unwilling to
see any posibilites
What are interventions for Life is Limited? - Answer- Explore and expose the person to
possibilities and rebuild self esteem
What does Change is possible look like? - Answer- the person beginning to question
how limited her life really is
What are the dangers of change is possible? - Answer- The person may be afraid to
take risks
What are interventions for change is possible? - Answer- Help the person explore the
costs and benefits of taking risks
What does commitment to change look like? - Answer- the person has decided to risk
stepping out of their comfort zone
What are the dangers of commitment to change? - Answer- The person may not have
the supports needed to succeed
