HR Exam Ch.1-6 Questions and Answers
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The hospitality industry is part of the larger - ✔✔travel and tourism industry.
Which is an example of a non-commercial foodservice operation? -
✔✔Hospital cafeteria
Which type of hospitality industry employee will most often have limited
formal education and experience in a job? - ✔✔Entry-level worker
Which management function are HR managers addressing when they
develop job descriptions used for recruiting new employees? - ✔✔Staffing
Which management function are HR managers addressing when they
develop labor standards for a hospitality business? - ✔✔Controlling
A properly developed job description includes - ✔✔a list of tasks to be
performed in the job.
The type of hospitality manager least likely to have direct access to the
services of a full-time HR specialist is the manager of a - ✔✔single owner-
operated restaurant.
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Which type of external influence are HR managers responding to when
they recommend implementing training programs that address terrorism
threats? - ✔✔Global issues
Which type of external influence are HR managers responding to when
they recommend advertising entry-level position vacancies on currently
popular social media sites? - ✔✔Demographics
What would be the long-term impact of implementing employee
empowerment in a hospitality organization? - ✔✔Employee decision-
making ability is expanded.
What would be the immediate impact of down-sizing in a food service
organization? - ✔✔The number of staff in the organization will be reduced.
What type of individuals would normally be selected to serve on a
hospitality operation's executive committee? - ✔✔Department heads
Which type of HR approach is in use in a hospitality organization when
department heads are fully responsible for the personnel-related issues
relevant to their staff? - ✔✔Decentralized
HR managers conduct exit interviews to - ✔✔identify reasons for employee
termination.