HR Exam 3 Questions and Answers
100% Solved | Graded A+
Emotional competence includes two major dimensions, personal
competence and ____________
a) character
b) intellectual capacity
c) temperament
d) social competence - ✔✔social competence
Leadership training that emphasizes rational or logical business processes
can cause __________
a) increase emotional intelligence
b) failure to understand the importance of emotions in the workplace
c) negative emotions
d) lower employee turnover - ✔✔failure to understand the importance of
emotions in the workplace
It is important to manage your anger. You can do this in a number of ways,
including
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a) giving a quick and full expression of your anger so it does not rise to
dangerous levels
b) expressing your anger physically so it will dissipate the intensity of the
feeling
c) delaying the expression of anger as long as possible
d) becoming conscious of specific triggers of your anger - ✔✔becoming
conscious of specific triggers of your anger
Juan has difficulty at work because he frequently suppresses his emotions.
An alternative to inappropriate suppression and expression is
a) to allow himself to feel the emotion then let it go
b) to tell many of his coworkers how he feels
c) to assign responsibility for his emotions to external causes
d) to frequently cry - ✔✔to allow himself to feel the emotion then let it go
The emotional style that tends to cause coworkers to lose respect and
confidence in you is that of __________ emotions
a) capitulating to
b) overexpressing
c) accommodating
d) suppressing - ✔✔overexpressing
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Organizations often find success when they follow the motto "it's not
personal, it's just business."
a) true
b) false - ✔✔false
Our temperatment, which is relatively fixed from a very early age, is simply
our early predisposition to the way we display our emotions
a) true
b) false - ✔✔true
According to Transactional Analysis, forgotten memories cannot influence
decision making
a) true
b) false - ✔✔false
In the Sedona method you can make positive changes in your life by
"letting go"
a) true
b) false - ✔✔true
It is important for your physical health to cultivate positive mental states like
kindness and compassion
a) true