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Resident - answer -This term usually refers to individuals receiving health care in
a long-term care facility
Client - answer -Someone who pays a professional for services; "client" is
frequently used interchangeably with "resident" depending on the facility
Resident's rights - answer -to protect the rights of individuals in residential care
facilities I and II, intermediate care facilities, and skilled nursing facilities
approved by the Missouri Division of Aging
Client's rights and privileges - answer -to protect the rights of individuals in
facilities approved by the Missouri Department of Mental Health
Politeness - answer -A social courtesy. Be gentle in manner and tone. Always
address both employee and resident by title or name.
Tactfulness - answer -Skillful thoughtfulness in handling a situation. Think
carefully before you speak, so you do not offend others. Learn how to answer
residents' questions to their satisfaction by referring to the proper person.
Friendliness - answer -warmth and good will between people and includes
courtesy, confidence, and hospitality.
Patience - answer -The ability to accept the resident's behavior in a supporting
manner and to give them the feeling that you are in sympathy with them and are
interested in their welfare.
Truthfulness - answer -An earnest and sincere manner. All residents need to trust
the people who care for them, so that they can learn to rely on people
, Poise - answer -To be composed in the face of difficult situations requires
thoughtful control. Recognize that the resident's difficult behavior is part of their
illness. Never touch a resident with rising emotional upset unless absolutely
necessary.
Confidence - answer -Your goal is to help residents regain self-confidence and
faith in others. Help residents to look and feel better, live according to good health
and behavior standards, and again feel successful in work and play projects in the
treatment program.
Receptiveness - answer -To listen to another person's interest politely, unselfishly,
and tactfully is a compliment to that person; and, wisely used, it creates a pleasant
bond between two people
List 4 competencies of a level I Medication Aide - answer -Vital signs, oral
medications, inhaled medications, oxygen administration
Residential care facility I - answer -Provides shelter and board and may include
storage and distribution of medications
Residential care facility II - answer -Provides shelter and board, and includes
storage and distribution of medications, supervision of diet, and assistance with
personal care; may also include care during short-term illness and recuperation
Community residential facility - answer -any premises where residential
prevention, evaluation, care, treatment, or habilitation are provided
Administration - answer -the act of actually giving a dose of internal (prescription)
medication to a resident unless the resident is in self-control of the medication
according to the facility's policy
"Think before you speak" is an example of which attitude? - answer -Tactfulness