Complete Solutions
Assessment phase? Correct Answer - Before:
Verbal/Nonverbal communication (NVC) needs, cultural needs,
physical status, dev'l (?) needs, chart review
- During: History (HX) and Physical Exam (PE)
- After: Documentation & communication with Interprofessional
(IP) team
Cognitively impaired? Correct Answer
Describe the Nursing Process (NP) and it's purpose. Correct
Answer
Diagnosis phase? Correct Answer - Intrapersonal analysis of
assessment findings
- Validation of health care needs and priorities
- Impaired Verbal Communication
- Readiness for Enhanced Communication
During the assessment phase, how does the nurse interpret the
data? Correct Answer
End of Client Teaching Correct Answer
End of Communication Correct Answer
Hearing impaired? Correct Answer
,How can the nurse develop conversation skills? Correct Answer
• Control tone of voice
• Be knowledgeable
• Be flexible
• Be clear and concise
• Be truthful
• Be open minded
• Look for opportunities
• Ask questions
• Offer self
How can the nurse develop listening skills? Correct Answer •
Sit
• Be alert and relaxed
• Converse naturally
• Maintain eye contact
• Monitor facial expressions and body gestures
• Respond meaningfully
• Listen
• Use silence, touch, and humor
How can the nurse maintain the confidentiality and
security of protected health information? Know when a breach
occurs. Correct Answer
How can the nurse use dispositional traits and rapport builders to
promote and establish a therapeutic relationship? Correct
Answer Slide 31 (placeholder)
, How can the nurse use the CUS technique to communicate with
other nurses and other health care providers? Correct Answer C
- Concerned
U - Uncomfortable
S - Safety Issue
How can the nurse use the ISBAR-R technique to communicate
with other nurses and other health care providers? Correct
Answer ISBAR-R Includes:
- Introduction/Identify
- Situation
- Background
- Assessment
- Recommendation
- Readback
How do the nurses apply knowledge to specific client situations?
Correct Answer
How does cues and intuition play into decision making? Correct
Answer
How does each type of ineffective communication hinders
communication? Correct Answer - Incivility
- Bullying
- Lateral Violence
How does nursing diagnoses/problems differ from the medical
diagnosis? Know examples of each. Correct Answer