UHC Ethics and Compliance Assessment 2024/
Q&A/ A+ Score Solution.
Which statement regarding Star Ratings is true?
-Medicare uses a 5-star rating system to illustrate the plan's relative popularity in
a market as measured by membership and retention rates.
-Star Ratings are based on a plan's performance from the prior year and,
therefore, may not accurately reflect a plan's current value.
-Medicare uses a 5-star rating system to illustrate a plan's performance and
quality.
-The agent said that the Star Ratings are based on a plan's performance from two
years ago and, therefore, do not accurately reflect a plan's current value. -
Page 1 of 9
, Answer: Medicare uses a 5-star rating system to illustrate a plan's performance
and quality.
Which of the following describes Permission to Contact (PTC) guidelines?
-PTC expires the Dec. 31 of each year regardless of when it was obtained.
-Contact can only be made by the method(s) requested by the consumer and the
agent can only market the product(s) indicated by the consumer.
-The agent must obtain PTC no later than the start of a marketing appointment
and can only discuss the products agreed upon by the consumer. - Answer:
Contact can only be made by the method(s) requested by the consumer and the
agent can only market the product(s) indicated by the consumer.
What information should be obtained from the consumer when conducting a
thorough needs assessment? (Select 2)
-Their favorite foods and hygiene products to determine if they are covered by a
grocery allowance.
-The providers they see and medications they take to determine network and
formulary status.
Page 2 of 9
Q&A/ A+ Score Solution.
Which statement regarding Star Ratings is true?
-Medicare uses a 5-star rating system to illustrate the plan's relative popularity in
a market as measured by membership and retention rates.
-Star Ratings are based on a plan's performance from the prior year and,
therefore, may not accurately reflect a plan's current value.
-Medicare uses a 5-star rating system to illustrate a plan's performance and
quality.
-The agent said that the Star Ratings are based on a plan's performance from two
years ago and, therefore, do not accurately reflect a plan's current value. -
Page 1 of 9
, Answer: Medicare uses a 5-star rating system to illustrate a plan's performance
and quality.
Which of the following describes Permission to Contact (PTC) guidelines?
-PTC expires the Dec. 31 of each year regardless of when it was obtained.
-Contact can only be made by the method(s) requested by the consumer and the
agent can only market the product(s) indicated by the consumer.
-The agent must obtain PTC no later than the start of a marketing appointment
and can only discuss the products agreed upon by the consumer. - Answer:
Contact can only be made by the method(s) requested by the consumer and the
agent can only market the product(s) indicated by the consumer.
What information should be obtained from the consumer when conducting a
thorough needs assessment? (Select 2)
-Their favorite foods and hygiene products to determine if they are covered by a
grocery allowance.
-The providers they see and medications they take to determine network and
formulary status.
Page 2 of 9
