Cleet Phase 1 and Phase 2 Certification
Test Questions and Answers 100%
Correct
What are the responsibilities of a security guard during or after an incident or offense? -
ANSWER-Observe and report
Which of the following is a true statement about a security guard's relationship to the
public or client employees? - ANSWER-Security officers enforce the client's rules,
policies, and procedures.
Which of the following actions demonstrates good public relation? - ANSWER-Enforcing
all rules, policies, and procedures without expressing personal opinions or
disagreement.
Is rolling up a long sleeve shirt an acceptable adjustment to a uniform (if not authorized)
- ANSWER-No
Maintaining a good physical appearance means? - ANSWER-Being well-groomed
Maintaining a professional work area means? - ANSWER-Keeping desks and counters
clean and organized
How should you respond to people who try to use their friendship with people? -
ANSWER-Be fair
How should you speak to communicate across language barriers? - ANSWER-Clearly
slowly
,Which of the following words does not represent a guideline for communicating across
language barriers? - ANSWER-Shout
How can you maintain your professionalism when communicating with the media? -
ANSWER-Being pleasant at all times
What is the proper response to a request to answer questions from the media? -
ANSWER-Refer media representatives to your supervisor
In addition to being understanding when making a court appearance, you should should
also? - ANSWER-Be yourself
What is one way of maintaining your credibility during a court appearance? - ANSWER-
Projecting a professional image
Who should hang up the phone last? - ANSWER-You
If you answer the telephone and the person caller wants may not be reached? -
ANSWER-Explain the reason the person may not be reached.
When reporting an emergency over the telephone you should? - ANSWER-Follow all
directions given by the emergency dispatcher
At what level should you speak when using a radio? - ANSWER-Just above a normal
conversational level
Which statement accurately describes the role of the security guard in quieting a
dispute? - ANSWER-You are an outsider to the argument.
, During an argument inside of a store what should you do? - ANSWER-Calmly explain
that they are disturbing others.
Gently but firmly advise the participants to resolve their argument quietly.
A security guard licensed to carry a firearm in the course and scope of employment and
authorized by the employer on a specific post is? - ANSWER-An armed security guard
Which of the following defines a "security agency" - ANSWER-A person, firm,
corporation, or other private legal entity in the business of furnishing another person
security guard services or armed security guards for hire
If you are employed as a private watchman to protect property, you would be
considered: - ANSWER-A security guard
How many types of license are available - ANSWER-9 or higher
Which of the following persons is not affected by the Oklahoma Security Guard and
Private Investigator Act? - ANSWER-A full-time certified peace officer of the state.
Which of the following persons is affected by the Oklahoma Security Guard and Private
Investigator Act? - ANSWER-A person, firm, corporation, or other private legal entity in
the business of furnishing another person as a security guard or armed security guard
hire.
Fire Triangle - ANSWER-A triangle that represents the basic elements needed for a fire
Oxygen Heat Fuel
What is Multi-Purpose Dry Chemical used for? - ANSWER-Used to extinguish Class A,
Class B, and Class C fires.
Test Questions and Answers 100%
Correct
What are the responsibilities of a security guard during or after an incident or offense? -
ANSWER-Observe and report
Which of the following is a true statement about a security guard's relationship to the
public or client employees? - ANSWER-Security officers enforce the client's rules,
policies, and procedures.
Which of the following actions demonstrates good public relation? - ANSWER-Enforcing
all rules, policies, and procedures without expressing personal opinions or
disagreement.
Is rolling up a long sleeve shirt an acceptable adjustment to a uniform (if not authorized)
- ANSWER-No
Maintaining a good physical appearance means? - ANSWER-Being well-groomed
Maintaining a professional work area means? - ANSWER-Keeping desks and counters
clean and organized
How should you respond to people who try to use their friendship with people? -
ANSWER-Be fair
How should you speak to communicate across language barriers? - ANSWER-Clearly
slowly
,Which of the following words does not represent a guideline for communicating across
language barriers? - ANSWER-Shout
How can you maintain your professionalism when communicating with the media? -
ANSWER-Being pleasant at all times
What is the proper response to a request to answer questions from the media? -
ANSWER-Refer media representatives to your supervisor
In addition to being understanding when making a court appearance, you should should
also? - ANSWER-Be yourself
What is one way of maintaining your credibility during a court appearance? - ANSWER-
Projecting a professional image
Who should hang up the phone last? - ANSWER-You
If you answer the telephone and the person caller wants may not be reached? -
ANSWER-Explain the reason the person may not be reached.
When reporting an emergency over the telephone you should? - ANSWER-Follow all
directions given by the emergency dispatcher
At what level should you speak when using a radio? - ANSWER-Just above a normal
conversational level
Which statement accurately describes the role of the security guard in quieting a
dispute? - ANSWER-You are an outsider to the argument.
, During an argument inside of a store what should you do? - ANSWER-Calmly explain
that they are disturbing others.
Gently but firmly advise the participants to resolve their argument quietly.
A security guard licensed to carry a firearm in the course and scope of employment and
authorized by the employer on a specific post is? - ANSWER-An armed security guard
Which of the following defines a "security agency" - ANSWER-A person, firm,
corporation, or other private legal entity in the business of furnishing another person
security guard services or armed security guards for hire
If you are employed as a private watchman to protect property, you would be
considered: - ANSWER-A security guard
How many types of license are available - ANSWER-9 or higher
Which of the following persons is not affected by the Oklahoma Security Guard and
Private Investigator Act? - ANSWER-A full-time certified peace officer of the state.
Which of the following persons is affected by the Oklahoma Security Guard and Private
Investigator Act? - ANSWER-A person, firm, corporation, or other private legal entity in
the business of furnishing another person as a security guard or armed security guard
hire.
Fire Triangle - ANSWER-A triangle that represents the basic elements needed for a fire
Oxygen Heat Fuel
What is Multi-Purpose Dry Chemical used for? - ANSWER-Used to extinguish Class A,
Class B, and Class C fires.
