2024 NCAR 2.0 Certification Exam with Complete
Solutions
The Feature Selection step only lists features linked to the specific VIN entered. Correct
Ans-True. Only VIN-specific features are shown.
The Consultation tile in NCAR 2.0 gives you access to what content? Correct Ans-Trim
Levels
Competitors
Colors
Which is the best description of the Delivery Readiness step in NCAR 2.0? Correct Ans-An
inspection completed by Dealership staff after the customer selects their new vehicle to
confirm the technician performed the PDI properly and to ensure that the vehicle is in
showroom condition and ready for customer Delivery
The Feature Presentation list includes: Correct Ans-Only features selected by the customer,
plus additional mandatory conversations not related to a specific vehicle feature
In Feature Presentation, what is required to satisfy the "Owner Services" section? Correct
Ans-Having a conversation with your customer about benefits of registering for an Owner
Portal account, and if equipped, NissanConnect® Services, as well as checking the box next to
"Review Owner Services with customer"
, 2024 NCAR 2.0 Certification Exam with Complete
Solutions
After Delivery is completed in NCAR 2.0, how does a customer receive record of the Delivery
that includes links to manuals, guides, and other information? Correct Ans-The app will
email the information to the address provided
Where in the NCAR 2.0 app can you access your Dealership's Service scheduling portal and
schedule your customer's 1st Service appointment? Correct Ans-At the end of Feature
Presentation, when a prompt offers access to the Dealership's Service scheduling portal
In the Owner Services tile
Which of the following is a link included in the email sent to the customer after a Delivery is
completed via NCAR 2.0? Correct Ans-eQRG (electronic Quick Reference Guide) How-to
Videos
Who must electronically sign the tablet to confirm completion of the Delivery? Correct
Ans-Both the customer and Dealership staff
What does the Send Vehicle Materials button allow you to do? Correct Ans-Email
customers Digital Brochures and Competitive Comparisons
Email customers Certified Pre-Owned Benefits, Quick Reference Guides, and Manuals and
Guides for individual models
Solutions
The Feature Selection step only lists features linked to the specific VIN entered. Correct
Ans-True. Only VIN-specific features are shown.
The Consultation tile in NCAR 2.0 gives you access to what content? Correct Ans-Trim
Levels
Competitors
Colors
Which is the best description of the Delivery Readiness step in NCAR 2.0? Correct Ans-An
inspection completed by Dealership staff after the customer selects their new vehicle to
confirm the technician performed the PDI properly and to ensure that the vehicle is in
showroom condition and ready for customer Delivery
The Feature Presentation list includes: Correct Ans-Only features selected by the customer,
plus additional mandatory conversations not related to a specific vehicle feature
In Feature Presentation, what is required to satisfy the "Owner Services" section? Correct
Ans-Having a conversation with your customer about benefits of registering for an Owner
Portal account, and if equipped, NissanConnect® Services, as well as checking the box next to
"Review Owner Services with customer"
, 2024 NCAR 2.0 Certification Exam with Complete
Solutions
After Delivery is completed in NCAR 2.0, how does a customer receive record of the Delivery
that includes links to manuals, guides, and other information? Correct Ans-The app will
email the information to the address provided
Where in the NCAR 2.0 app can you access your Dealership's Service scheduling portal and
schedule your customer's 1st Service appointment? Correct Ans-At the end of Feature
Presentation, when a prompt offers access to the Dealership's Service scheduling portal
In the Owner Services tile
Which of the following is a link included in the email sent to the customer after a Delivery is
completed via NCAR 2.0? Correct Ans-eQRG (electronic Quick Reference Guide) How-to
Videos
Who must electronically sign the tablet to confirm completion of the Delivery? Correct
Ans-Both the customer and Dealership staff
What does the Send Vehicle Materials button allow you to do? Correct Ans-Email
customers Digital Brochures and Competitive Comparisons
Email customers Certified Pre-Owned Benefits, Quick Reference Guides, and Manuals and
Guides for individual models
