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TABLE OF CONTENTS
Chapter 1: Introduction
Chapter 2: Strategy
Chapter 3: Design of Products and Services
Chapter 4: Projects
Chapter 5: Strategic Capacity Management
Chapter 6: Learning Curves
Chapter 7: Manufacturing Processes
Chapter 8: Facility Layout
Chapter 9: Service Processes
Chapter 10: Waiting Line Analysis and Simulation
Chapter 11: Process Design and Analysis
Chapter 12: Quality Management
Chapter 13: Statistical Quality Control
Chapter 14: Lean Supply Chains
Chapter 15: Logistics and Distribution Management
Chapter 16: Global Sourcing and Procurement
Chapter 17: The Internet of Things and ERP
Chapter 18: Forecasting
Chapter 19: Sales and Operations Planning
Chapter 20: Inventory Management
Chapter 21: Material Requirements Planning
Chapter 22: Work center Scheduling
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Operations and Supply Chain Management 17th Edition Jacobs
Test Bank
1) One reason for studying operations and supply chain management (OSCM) is which of
the following?
A) OSCM is essential for understanding organizational behavior.
B) Most business graduates do OSCM work regardless of their job title.
C) All managers should understand the basic principles that guide the design of
transformation processes.
D) OSCM is a required course in all business degree programs.
E) OSCM is the most rigorous business discipline.
2) The goods-services continuum consists of which set of the following categories?
A) No goods, some goods, even mix, some service, no service
B) Pure goods, core goods, core services, pure services
C) No service, some service, good service, excellent
D) Self-service, help desk service, face-to- face service, service-with- a-smile
E) None of these choices are correct service
3) Which of the following are defined as core goods?
A) Chemicals
B) Airlines
C) Data storage systems
D) Hotels
E) None of these choices are correct
4) Which of the following are not listed in the text as jobs in OSCM?
A) Department store manager
B) Project manager
C) Hospital administrator
D) Data center manager
E) Call center manager
5) Which of the following is not a characteristic that distinguishes services from goods?
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E) None of these choices are correct
6) Which of the following is not a way that operations and supply processes are categorized?
A) Planning
B) Return
C) Delivery
D) Selecting
E) Making
7) One of the "package of features" that make up a service is:
A) appearance
B) facilitating goods
C) packaging
D) cost
E) implied use
8) Which of the following is not a measure of operations and supply chain management
efficiency used by Wall Street?
A) Inventory turnover
B) Revenue per employee
C) Receivable turnover
D) Earnings per share
E) Asset turnover
9) Which of the following is a measure of operations and supply management efficiency
used by Wall Street?
A) Dividend payout ratio
, /scholar%20%20accounts
TABLE OF CONTENTS
Chapter 1: Introduction
Chapter 2: Strategy
Chapter 3: Design of Products and Services
Chapter 4: Projects
Chapter 5: Strategic Capacity Management
Chapter 6: Learning Curves
Chapter 7: Manufacturing Processes
Chapter 8: Facility Layout
Chapter 9: Service Processes
Chapter 10: Waiting Line Analysis and Simulation
Chapter 11: Process Design and Analysis
Chapter 12: Quality Management
Chapter 13: Statistical Quality Control
Chapter 14: Lean Supply Chains
Chapter 15: Logistics and Distribution Management
Chapter 16: Global Sourcing and Procurement
Chapter 17: The Internet of Things and ERP
Chapter 18: Forecasting
Chapter 19: Sales and Operations Planning
Chapter 20: Inventory Management
Chapter 21: Material Requirements Planning
Chapter 22: Work center Scheduling
, /scholar%20%20accounts
Operations and Supply Chain Management 17th Edition Jacobs
Test Bank
1) One reason for studying operations and supply chain management (OSCM) is which of
the following?
A) OSCM is essential for understanding organizational behavior.
B) Most business graduates do OSCM work regardless of their job title.
C) All managers should understand the basic principles that guide the design of
transformation processes.
D) OSCM is a required course in all business degree programs.
E) OSCM is the most rigorous business discipline.
2) The goods-services continuum consists of which set of the following categories?
A) No goods, some goods, even mix, some service, no service
B) Pure goods, core goods, core services, pure services
C) No service, some service, good service, excellent
D) Self-service, help desk service, face-to- face service, service-with- a-smile
E) None of these choices are correct service
3) Which of the following are defined as core goods?
A) Chemicals
B) Airlines
C) Data storage systems
D) Hotels
E) None of these choices are correct
4) Which of the following are not listed in the text as jobs in OSCM?
A) Department store manager
B) Project manager
C) Hospital administrator
D) Data center manager
E) Call center manager
5) Which of the following is not a characteristic that distinguishes services from goods?
, /scholar%20%20accounts
E) None of these choices are correct
6) Which of the following is not a way that operations and supply processes are categorized?
A) Planning
B) Return
C) Delivery
D) Selecting
E) Making
7) One of the "package of features" that make up a service is:
A) appearance
B) facilitating goods
C) packaging
D) cost
E) implied use
8) Which of the following is not a measure of operations and supply chain management
efficiency used by Wall Street?
A) Inventory turnover
B) Revenue per employee
C) Receivable turnover
D) Earnings per share
E) Asset turnover
9) Which of the following is a measure of operations and supply management efficiency
used by Wall Street?
A) Dividend payout ratio
