BCOM Chapter 10- Questions and Answers 100% Solved
Most simple requests can be handled by explaining
A) what you want to know or want the reader to do.
B) why you're making the request.
C) why it may be in your reader's interest to comply.
D) all of the above. Correct Ans-D) all of the above.
A claim is ________; an adjustment is ________.
A) a goodwill message; a means to an end
B) an emotional reaction; a calculated response
C) a formal complaint; a settlement of a claim
D) an informal complaint; an emotional reaction Correct Ans-C) a formal complaint; a
settlement of a claim
Before volunteering someone's name as a reference, always
A) assume you have permission to do so.
B) ask that person's permission.
C) describe your relationship with that person.
,BCOM Chapter 10- Questions and Answers 100% Solved
D) list that person's address and phone number for ease of contact Correct Ans-B) ask that
person's permission.
If you request a recommendation from a person you haven't had contact with recently, you
should
A) use the opening of your letter to refresh the person's memory.
B) enclose a stamped, preaddressed envelope.
C) use the persuasive approach.
D) use the bad-news approach. Correct Ans-A) use the opening of your letter to refresh the
person's memory.
The opening of a request for a recommendation should include
A) a buffer.
B) a statement implying that you're applying for a position.
C) a statement on why the recommendation is needed.
D) an apology for bothering the reader. Correct Ans-C) a statement on why the
recommendation is needed.
In closing a request for a recommendation, you should include
, BCOM Chapter 10- Questions and Answers 100% Solved
A) an expression of appreciation.
B) an indication that you've enclosed a stamped, preaddressed envelope.
C) the full name and address of the person to whom the letter should be sent.
D) all of the above. Correct Ans-D) all of the above.
When making claims or requesting adjustments, you should begin by
A) complimenting the company for past service.
B) providing a detailed description of the faulty merchandise.
C) providing a straightforward explanation of what the problem is.
D) threatening legal action if you do not receive a favorable adjustment. Correct Ans-C)
providing a straightforward explanation of what the problem is.
When making a claim or requesting an adjustment, your close should
A) clearly state how angry and disappointed you are.
B) explain the specific details of the problem.
C) request the specific action required to resolve the problem.
D) explain that you are planning to seek legal counsel. Correct Ans-C) request the specific
action required to resolve the problem.
Routine, positive messages should do all of the following except
Most simple requests can be handled by explaining
A) what you want to know or want the reader to do.
B) why you're making the request.
C) why it may be in your reader's interest to comply.
D) all of the above. Correct Ans-D) all of the above.
A claim is ________; an adjustment is ________.
A) a goodwill message; a means to an end
B) an emotional reaction; a calculated response
C) a formal complaint; a settlement of a claim
D) an informal complaint; an emotional reaction Correct Ans-C) a formal complaint; a
settlement of a claim
Before volunteering someone's name as a reference, always
A) assume you have permission to do so.
B) ask that person's permission.
C) describe your relationship with that person.
,BCOM Chapter 10- Questions and Answers 100% Solved
D) list that person's address and phone number for ease of contact Correct Ans-B) ask that
person's permission.
If you request a recommendation from a person you haven't had contact with recently, you
should
A) use the opening of your letter to refresh the person's memory.
B) enclose a stamped, preaddressed envelope.
C) use the persuasive approach.
D) use the bad-news approach. Correct Ans-A) use the opening of your letter to refresh the
person's memory.
The opening of a request for a recommendation should include
A) a buffer.
B) a statement implying that you're applying for a position.
C) a statement on why the recommendation is needed.
D) an apology for bothering the reader. Correct Ans-C) a statement on why the
recommendation is needed.
In closing a request for a recommendation, you should include
, BCOM Chapter 10- Questions and Answers 100% Solved
A) an expression of appreciation.
B) an indication that you've enclosed a stamped, preaddressed envelope.
C) the full name and address of the person to whom the letter should be sent.
D) all of the above. Correct Ans-D) all of the above.
When making claims or requesting adjustments, you should begin by
A) complimenting the company for past service.
B) providing a detailed description of the faulty merchandise.
C) providing a straightforward explanation of what the problem is.
D) threatening legal action if you do not receive a favorable adjustment. Correct Ans-C)
providing a straightforward explanation of what the problem is.
When making a claim or requesting an adjustment, your close should
A) clearly state how angry and disappointed you are.
B) explain the specific details of the problem.
C) request the specific action required to resolve the problem.
D) explain that you are planning to seek legal counsel. Correct Ans-C) request the specific
action required to resolve the problem.
Routine, positive messages should do all of the following except
