APCO Exam Questions And Answers
Three Primary Disciplines of Public Safety Communications Law enforcement
communications, fire service communications, and emergency medical service communications
Tasks of Public Safety Communications Communication with the public, communication
between members of the same agency, communication between public safety agencies,
communication between public safety agencies and support services
Mutual Aid A process of supplying supplemental personnel, equipment or other resources
to an incident to assist agencies that may be in danger of becoming overwhelmed in their
response
Policy A guide to thinking
Procedure A guide to action
Six components of the Communication Cycle Sender, receiver, message, medium, context
and feedback
, APCO Exam Questions And Answers
Active Listening Demonstrating an interest and understanding in what is being said
through staying focused, asking questions, listening for the main point and listening for the
rationale behind what is being said
Nonverbal Attending Physically signaling that you are listening
Open-ended questions Questions that cannot be answered with yes or no
Reflecting Feelings Repeating in a short, declarative statement the emotions or feelings
that the sender is communicating
Observation Based on facts
Inference Based on assumptions
Define the acronym CYMBALS Color, Year, Make, Body, Additional Information,
License Number, State of License
, APCO Exam Questions And Answers
What is the most important information to gather from a call Where the incident is
QA/QI Programs Include all actions taken to ensure that standards and procedures are met
and followed
What are the four Ws Where, what, when, who
T/F Weapons are not a critical factor in the decision-making process of response units
false
T/F Always verify location before terminating a call true
T/F Details should be left to memory false
What does the acronym CYMBALS stand for C- Color
Y- Year
M- Make/ model
B- Body
Three Primary Disciplines of Public Safety Communications Law enforcement
communications, fire service communications, and emergency medical service communications
Tasks of Public Safety Communications Communication with the public, communication
between members of the same agency, communication between public safety agencies,
communication between public safety agencies and support services
Mutual Aid A process of supplying supplemental personnel, equipment or other resources
to an incident to assist agencies that may be in danger of becoming overwhelmed in their
response
Policy A guide to thinking
Procedure A guide to action
Six components of the Communication Cycle Sender, receiver, message, medium, context
and feedback
, APCO Exam Questions And Answers
Active Listening Demonstrating an interest and understanding in what is being said
through staying focused, asking questions, listening for the main point and listening for the
rationale behind what is being said
Nonverbal Attending Physically signaling that you are listening
Open-ended questions Questions that cannot be answered with yes or no
Reflecting Feelings Repeating in a short, declarative statement the emotions or feelings
that the sender is communicating
Observation Based on facts
Inference Based on assumptions
Define the acronym CYMBALS Color, Year, Make, Body, Additional Information,
License Number, State of License
, APCO Exam Questions And Answers
What is the most important information to gather from a call Where the incident is
QA/QI Programs Include all actions taken to ensure that standards and procedures are met
and followed
What are the four Ws Where, what, when, who
T/F Weapons are not a critical factor in the decision-making process of response units
false
T/F Always verify location before terminating a call true
T/F Details should be left to memory false
What does the acronym CYMBALS stand for C- Color
Y- Year
M- Make/ model
B- Body
