MGT 420 EXAM .ALL
NEEDED TO PASS IS
HERE
types band blevels bof bmanagement b- b bcorrect banswer-lower, bmiddle, band bupper
Accountability b- b bcorrect banswer-the brequirement bof bone bperson bto banswer bto ba
bhigher bauthority bfor bperformance bachieved bin bhis bor bher bown barea bof bwork.
Effective bmanagers b- b bcorrect banswer-Effective bmanagers bmeet bboth
bperformance band bsatisfaction bgoals.
Performance brelates bto bachieving borganizational bgoals. b
satisfaction brelates bto bQWL b(quality bof bwork blife).
Up-side bdown bpyramid b- b bcorrect banswer-The bmanager bas ba bcoach. b
Customers band bnon-managerial bworkers bare bat bthe btop. b
Customers band bclients b(ultimate bbeneficiaries bof bthe borganization's befforts)
, Serve
Operating bworkers b
(do bwork bdirectly baffecting bcustomer/client bsatisfaction)
Support
Team bleaders band bmanagers b
(help bthe boperating bworkers bdo btheir bjobs band bsolve bproblems)
Support
Top bManagers b
(Keep borganizations bmission band bstrategies bclear)
Management bProcess b- b bcorrect banswer-planning-the bprocess bof bsetting
bperformance bobjectives band bdetermining bwhat bactions bshould bbe btaken bto
bachieve bthem.
b
organizing-the bprocess bof bassigning btasks, ballocating bresources band
bcoordinating bthe bactivities bof bindividuals band bgroups. b
leading-the bprocess bof barousing bpeoples benthusiasm bto bwork bhard band
binspiring btheir befforts bto bfulfill bplans band baccomplish bobjectives.
controlling-the bprocess bof bmeasuring bwork bperformance, bcomparing bresults bto
bobjectives band btaking bcorrective baction.
Mintzberg's bManagerial bRoles b- b bcorrect banswer-Interpersonal: bfigurehead,
bleader, bliaison
Informational: bmonitor, bdisseminator, bspokesperson
Decisional: bentrepreneur, bdisturbance bhandler, bresource ballocator, bnegotiator
technical bskills, bhuman bskills, bconceptual bskills b- b bcorrect banswer-management
bskills
emotional bintelligence b- b bcorrect banswer-the bability bto bperceive, bunderstand,
bmanage, band buse bemotions
workforce bdiversity b- b bcorrect banswer-the bconcept bthat borganizations bare
bbecoming bmore bheterogeneous bin bterms bof bgender, bage, brace, bethnicity,
bsexual borientation, band binclusion bof bother bdiverse bgroups
Prejudice band bDiscrimination b- b bcorrect banswer-Prejudice bis ban battitude,
bdiscrimination bis ba bbehavior
glass bceiling b- b bcorrect banswer-an binvisible blimit bon bwomen's bclimb bup bthe
boccupational bladder
NEEDED TO PASS IS
HERE
types band blevels bof bmanagement b- b bcorrect banswer-lower, bmiddle, band bupper
Accountability b- b bcorrect banswer-the brequirement bof bone bperson bto banswer bto ba
bhigher bauthority bfor bperformance bachieved bin bhis bor bher bown barea bof bwork.
Effective bmanagers b- b bcorrect banswer-Effective bmanagers bmeet bboth
bperformance band bsatisfaction bgoals.
Performance brelates bto bachieving borganizational bgoals. b
satisfaction brelates bto bQWL b(quality bof bwork blife).
Up-side bdown bpyramid b- b bcorrect banswer-The bmanager bas ba bcoach. b
Customers band bnon-managerial bworkers bare bat bthe btop. b
Customers band bclients b(ultimate bbeneficiaries bof bthe borganization's befforts)
, Serve
Operating bworkers b
(do bwork bdirectly baffecting bcustomer/client bsatisfaction)
Support
Team bleaders band bmanagers b
(help bthe boperating bworkers bdo btheir bjobs band bsolve bproblems)
Support
Top bManagers b
(Keep borganizations bmission band bstrategies bclear)
Management bProcess b- b bcorrect banswer-planning-the bprocess bof bsetting
bperformance bobjectives band bdetermining bwhat bactions bshould bbe btaken bto
bachieve bthem.
b
organizing-the bprocess bof bassigning btasks, ballocating bresources band
bcoordinating bthe bactivities bof bindividuals band bgroups. b
leading-the bprocess bof barousing bpeoples benthusiasm bto bwork bhard band
binspiring btheir befforts bto bfulfill bplans band baccomplish bobjectives.
controlling-the bprocess bof bmeasuring bwork bperformance, bcomparing bresults bto
bobjectives band btaking bcorrective baction.
Mintzberg's bManagerial bRoles b- b bcorrect banswer-Interpersonal: bfigurehead,
bleader, bliaison
Informational: bmonitor, bdisseminator, bspokesperson
Decisional: bentrepreneur, bdisturbance bhandler, bresource ballocator, bnegotiator
technical bskills, bhuman bskills, bconceptual bskills b- b bcorrect banswer-management
bskills
emotional bintelligence b- b bcorrect banswer-the bability bto bperceive, bunderstand,
bmanage, band buse bemotions
workforce bdiversity b- b bcorrect banswer-the bconcept bthat borganizations bare
bbecoming bmore bheterogeneous bin bterms bof bgender, bage, brace, bethnicity,
bsexual borientation, band binclusion bof bother bdiverse bgroups
Prejudice band bDiscrimination b- b bcorrect banswer-Prejudice bis ban battitude,
bdiscrimination bis ba bbehavior
glass bceiling b- b bcorrect banswer-an binvisible blimit bon bwomen's bclimb bup bthe
boccupational bladder
