Automotive Electricity and Electronics, 6e (Halderman)
Chapter 1 Service Information, Work Orders, and Vehicle Identification
1) What type of information is commonly included in the owner's manual that would be a benefit
to service technicians?
A) Maintenance reminder light reset procedures
B) Tire pressure monitoring system reset procedures
C) Maintenance items specifications
D) All of the above
Answer: D
R
Diff: 1 Page Ref: 1
Chapter Quiz: Yes
U
Objective: 1 Discuss the importance of vehicle owner's manual, service records, and service
information.
ASE Area: This chapter will help prepare for the Suspension and Steering (A4) and Brakes (A5)
SE
ASE certification test.
2) Two technicians are discussing the need for the history of the vehicle. Technician A says that
an accident could cause faults due to hidden damage. Technician B says that some faults could
A) Technician A only
B) Technician B only IS
be related to a previous repair. Which technician is correct?
O
C) Both technicians
D) Neither technician
N
Answer: C
Diff: 1 Page Ref: 3
N
Chapter Quiz: Yes
Objective: 1 Discuss the importance of vehicle owner's manual, service records, and service
information.
O
ASE Area: This chapter will help prepare for the Suspension and Steering (A4) and Brakes (A5)
ASE certification test.
C
3) A campaign (recall) is mailed to the owner of the vehicle from the ________.
ED
A) Vehicle manufacturer
B) Local dealer
C) Federal government
D) State or local government
M
Answer: A
Diff: 1 Page Ref: 2
Chapter Quiz: Yes
Objective: 1 Discuss the importance of vehicle owner's manual, service records, and service
information.
ASE Area: This chapter will help prepare for the Suspension and Steering (A4) and Brakes (A5)
ASE certification test.
1
Copyright © 2021 Pearson Education, Inc.
,4) Technical service bulletins (TSBs) are issued by the ________.
A) Vehicle manufacturer
B) Local dealer
C) Federal government
D) State or local government
Answer: A
Diff: 1 Page Ref: 2
Chapter Quiz: Yes
Objective: 1 Discuss the importance of vehicle owner's manual, service records, and service
information.
R
ASE Area: This chapter will help prepare for the Suspension and Steering (A4) and Brakes (A5)
ASE certification test.
U
5) Four-tenths of an hour is how many minutes?
A) 14
SE
B) 24
C) 34
D) 44
Answer: B
Diff: 1 Page Ref: 4
Chapter Quiz: Yes
IS
Objective: 1 Discuss the importance of vehicle owner's manual, service records, and service
O
information.
ASE Area: This chapter will help prepare for the Suspension and Steering (A4) and Brakes (A5)
N
ASE certification test.
N
6) What should the service technician document on the work order?
A) The results of any inspections and tests
B) What was replaced or serviced
O
C) The dimensions of the related component and comparison to factory specifications
D) Any of the above
C
Answer: D
Diff: 1 Page Ref: 3
ED
Chapter Quiz: Yes
Objective: 1 Discuss the importance of vehicle owner's manual, service records, and service
information.
ASE Area: This chapter will help prepare for the Suspension and Steering (A4) and Brakes (A5)
M
ASE certification test.
2
Copyright © 2021 Pearson Education, Inc.
,7) The labor rate for each operation is included on the work order and is added by the ________.
A) Service technician
B) Service advisor
C) Shop owner or designated warranty person
D) Any of the above
Answer: C
Diff: 1 Page Ref: 3
Chapter Quiz: Yes
Objective: 1 Discuss the importance of vehicle owner's manual, service records, and service
information.
R
ASE Area: This chapter will help prepare for the Suspension and Steering (A4) and Brakes (A5)
ASE certification test.
U
8) Which of the following are performed at no cost to the vehicle owner?
A) TSBs
SE
B) Campaigns (recalls)
C) Either A or B
D) Neither A nor B
Answer: B
Diff: 2 Page Ref: 2
Chapter Quiz: Yes
IS
Objective: 1 Discuss the importance of vehicle owner's manual, service records, and service
O
information.
ASE Area: This chapter will help prepare for the Suspension and Steering (A4) and Brakes (A5)
N
ASE certification test.
N
9) The first character of the vehicle identification number is the country of origin. Where was the
vehicle built that has a "5" as the first character?
A) United States
O
B) Canada
C) Mexico
C
D) Japan
Answer: A
ED
Diff: 1 Page Ref: 6
Chapter Quiz: Yes
Objective: 1 Discuss the importance of vehicle owner's manual, service records, and service
information.
M
ASE Area: This chapter will help prepare for the Suspension and Steering (A4) and Brakes (A5)
ASE certification test.
3
Copyright © 2021 Pearson Education, Inc.
, 10) The VECI label includes all EXCEPT ________.
A) Engine identification
B) Horsepower and torque rating of the engine
C) California emission standard
D) Federal (EPA) emission standard
Answer: D
Diff: 1 Page Ref: 7
Chapter Quiz: Yes
Objective: 1 Discuss the importance of vehicle owner's manual, service records, and service
information.
R
ASE Area: This chapter will help prepare for the Suspension and Steering (A4) and Brakes (A5)
ASE certification test.
U
11) Service information found for vehicles contains all of the ________, as well as procedures to
follow when servicing or repairing a vehicle.
SE
A) Sizes
B) Specifications
C) Fluids
D) All of the above
Answer: B
Diff: 1 Page Ref: 2
Chapter Quiz: Yes IS
O
Objective: 1, 2 Discuss the importance of vehicle owner's manuals, service records, and service
information. Explain the different types of service information.
N
ASE Area: This chapter will help prepare for the Suspension and Steering (A4) and Brakes (A5)
ASE certification test.
N
12) A campaign is typically issued when a manufacturer wants to ________ a product's
performance or increase the customer's satisfaction.
O
A) Delay
B) Measure
C
C) Improve
D) Derate
ED
Answer: C
Diff: 1 Page Ref: 2
Chapter Quiz: Yes
Objective: 1 Describe vehicle recalls and campaigns.
M
ASE Area: This chapter will help prepare for the Suspension and Steering (A4) and Brakes (A5)
ASE certification test.
4
Copyright © 2021 Pearson Education, Inc.
Chapter 1 Service Information, Work Orders, and Vehicle Identification
1) What type of information is commonly included in the owner's manual that would be a benefit
to service technicians?
A) Maintenance reminder light reset procedures
B) Tire pressure monitoring system reset procedures
C) Maintenance items specifications
D) All of the above
Answer: D
R
Diff: 1 Page Ref: 1
Chapter Quiz: Yes
U
Objective: 1 Discuss the importance of vehicle owner's manual, service records, and service
information.
ASE Area: This chapter will help prepare for the Suspension and Steering (A4) and Brakes (A5)
SE
ASE certification test.
2) Two technicians are discussing the need for the history of the vehicle. Technician A says that
an accident could cause faults due to hidden damage. Technician B says that some faults could
A) Technician A only
B) Technician B only IS
be related to a previous repair. Which technician is correct?
O
C) Both technicians
D) Neither technician
N
Answer: C
Diff: 1 Page Ref: 3
N
Chapter Quiz: Yes
Objective: 1 Discuss the importance of vehicle owner's manual, service records, and service
information.
O
ASE Area: This chapter will help prepare for the Suspension and Steering (A4) and Brakes (A5)
ASE certification test.
C
3) A campaign (recall) is mailed to the owner of the vehicle from the ________.
ED
A) Vehicle manufacturer
B) Local dealer
C) Federal government
D) State or local government
M
Answer: A
Diff: 1 Page Ref: 2
Chapter Quiz: Yes
Objective: 1 Discuss the importance of vehicle owner's manual, service records, and service
information.
ASE Area: This chapter will help prepare for the Suspension and Steering (A4) and Brakes (A5)
ASE certification test.
1
Copyright © 2021 Pearson Education, Inc.
,4) Technical service bulletins (TSBs) are issued by the ________.
A) Vehicle manufacturer
B) Local dealer
C) Federal government
D) State or local government
Answer: A
Diff: 1 Page Ref: 2
Chapter Quiz: Yes
Objective: 1 Discuss the importance of vehicle owner's manual, service records, and service
information.
R
ASE Area: This chapter will help prepare for the Suspension and Steering (A4) and Brakes (A5)
ASE certification test.
U
5) Four-tenths of an hour is how many minutes?
A) 14
SE
B) 24
C) 34
D) 44
Answer: B
Diff: 1 Page Ref: 4
Chapter Quiz: Yes
IS
Objective: 1 Discuss the importance of vehicle owner's manual, service records, and service
O
information.
ASE Area: This chapter will help prepare for the Suspension and Steering (A4) and Brakes (A5)
N
ASE certification test.
N
6) What should the service technician document on the work order?
A) The results of any inspections and tests
B) What was replaced or serviced
O
C) The dimensions of the related component and comparison to factory specifications
D) Any of the above
C
Answer: D
Diff: 1 Page Ref: 3
ED
Chapter Quiz: Yes
Objective: 1 Discuss the importance of vehicle owner's manual, service records, and service
information.
ASE Area: This chapter will help prepare for the Suspension and Steering (A4) and Brakes (A5)
M
ASE certification test.
2
Copyright © 2021 Pearson Education, Inc.
,7) The labor rate for each operation is included on the work order and is added by the ________.
A) Service technician
B) Service advisor
C) Shop owner or designated warranty person
D) Any of the above
Answer: C
Diff: 1 Page Ref: 3
Chapter Quiz: Yes
Objective: 1 Discuss the importance of vehicle owner's manual, service records, and service
information.
R
ASE Area: This chapter will help prepare for the Suspension and Steering (A4) and Brakes (A5)
ASE certification test.
U
8) Which of the following are performed at no cost to the vehicle owner?
A) TSBs
SE
B) Campaigns (recalls)
C) Either A or B
D) Neither A nor B
Answer: B
Diff: 2 Page Ref: 2
Chapter Quiz: Yes
IS
Objective: 1 Discuss the importance of vehicle owner's manual, service records, and service
O
information.
ASE Area: This chapter will help prepare for the Suspension and Steering (A4) and Brakes (A5)
N
ASE certification test.
N
9) The first character of the vehicle identification number is the country of origin. Where was the
vehicle built that has a "5" as the first character?
A) United States
O
B) Canada
C) Mexico
C
D) Japan
Answer: A
ED
Diff: 1 Page Ref: 6
Chapter Quiz: Yes
Objective: 1 Discuss the importance of vehicle owner's manual, service records, and service
information.
M
ASE Area: This chapter will help prepare for the Suspension and Steering (A4) and Brakes (A5)
ASE certification test.
3
Copyright © 2021 Pearson Education, Inc.
, 10) The VECI label includes all EXCEPT ________.
A) Engine identification
B) Horsepower and torque rating of the engine
C) California emission standard
D) Federal (EPA) emission standard
Answer: D
Diff: 1 Page Ref: 7
Chapter Quiz: Yes
Objective: 1 Discuss the importance of vehicle owner's manual, service records, and service
information.
R
ASE Area: This chapter will help prepare for the Suspension and Steering (A4) and Brakes (A5)
ASE certification test.
U
11) Service information found for vehicles contains all of the ________, as well as procedures to
follow when servicing or repairing a vehicle.
SE
A) Sizes
B) Specifications
C) Fluids
D) All of the above
Answer: B
Diff: 1 Page Ref: 2
Chapter Quiz: Yes IS
O
Objective: 1, 2 Discuss the importance of vehicle owner's manuals, service records, and service
information. Explain the different types of service information.
N
ASE Area: This chapter will help prepare for the Suspension and Steering (A4) and Brakes (A5)
ASE certification test.
N
12) A campaign is typically issued when a manufacturer wants to ________ a product's
performance or increase the customer's satisfaction.
O
A) Delay
B) Measure
C
C) Improve
D) Derate
ED
Answer: C
Diff: 1 Page Ref: 2
Chapter Quiz: Yes
Objective: 1 Describe vehicle recalls and campaigns.
M
ASE Area: This chapter will help prepare for the Suspension and Steering (A4) and Brakes (A5)
ASE certification test.
4
Copyright © 2021 Pearson Education, Inc.
