ACTUAL Exam Questions and CORRECT
Answers
Time reserved on a provider's schedule for a specific visit type or type of patient - CORRECT
ANSWER- ✔✔What is a block?
There are regular openings available - CORRECT ANSWER- ✔✔What does it mean if a slot
is green on the provider's schedule?
Click Accept on the Appointment Review window - CORRECT ANSWER- ✔✔A patient's
appointment is actually scheduled after you ___________.
WHERE the appointment is taking place, WHY patient needs an appointment, WHAT is
being scheduled, With WHOM the appointment is being scheduled, WHEN the appointment
is being scheduled - CORRECT ANSWER- ✔✔What 5 pieces of information do you
document on the Make Appt. Form?
When the Auto search box is selected on the Make Appointment form - CORRECT
ANSWER- ✔✔When does the system take you to the Recommended Solutions form instead
of the provider's schedule?
True - CORRECT ANSWER- ✔✔T/F: When you select the Auto search check box on the
Make Appointment form, the Schedule Scanner disappears.
How many regular openings are left for the time slot - CORRECT ANSWER- ✔✔Regarding
interpreting provider's schedules, what does the number in the time slot indicate?
Green: There are regular openings available - CORRECT ANSWER- ✔✔Regarding
interpreting provider's schedules, what does a green slot indicate?
No regular openings left, Time marked as unavailable, A break in the schedule - CORRECT
ANSWER- ✔✔Regarding interpreting provider's schedules, what are 3 possible meanings of
a red slot?
, At least one regular opening has been scheduled and at least one is still available (Partially
booked) - CORRECT ANSWER- ✔✔Regarding interpreting provider's schedules, what does
a blue slot indicate?
True - CORRECT ANSWER- ✔✔T/F: You are able to schedule multiple visit types with
different providers in the same entry process.
At least one overbook appointment is available - CORRECT ANSWER- ✔✔Regarding
interpreting provider's schedules, what does a yellow slot indicate?
When a patient receives services that are covered by insurance, a claim is sent to the
insurance company listed in the patient's coverage record. - CORRECT ANSWER-
✔✔What's the difference between an insurance coverage and a guarantor account?
True - CORRECT ANSWER- ✔✔T/F: If there is any balance not covered by insurance, a
statement is sent to the guarantor.
Dependent patient will likely not be their own guarantor or their own insurance subscriber -
CORRECT ANSWER- ✔✔What are the main differences between registering a new adult
patient and a new dependent patient?
It is the responsibility of the front desk or schegistrar to collect patient, guarantor and
coverage information - CORRECT ANSWER- ✔✔Whose responsibility (what roles) is it to
collect patient, guarantor, coverage information?
At the time of scheduling or during the patient's first visit - CORRECT ANSWER- ✔✔When
will visit-specific registration be collected?
The verification duration appears once all the necessary information is gathered. Once the
verification duration lapses, the information will need to be re-verified in case any of the
information has changed since the previous verification - CORRECT ANSWER- ✔✔When a
patient, guarantor account, or coverage has a status of "Verified", should the scheduler still
verify the information with the patient?