Principles Organization & Management
Exam 1
Management (defined) - ANS Getting work done through others
4 functions of management - ANS Planning, Organizing, Commanding (Leading), Controlling
4 kinds of managers - ANS 1. top manager
2. middle manager
3. 1st-line manager
4. Team Leaders
Top Managers - ANS CEO, CFO, COO, CIO
responsible for the overall direction of the organization
Middle Managers - ANS GM, plant, regional, divisional manager
set objectives consistent with top manager goals
first-line managers - ANS office manager, shift supervisor, department manager
manage performance of entry level employees
Team Leaders - ANS TL, Team contact, Group facilitator
Facilitate team members' activities to help teams achieve their goals
3 roles of managers - ANS interpersonal
informational
decisional
Manager Roles: Interpersonal - ANS figurehead- ceremonial duties
leader- Motivate workers toward objectives
liaison- working with people outside unit
Manager Roles: Informational - ANS Monitor- Scan environment for info
Disseminator- share collected info with others in company
Spokesperson- share with outside
Manager Roles: Decisional - ANS entrepreneur- adapting to change
disturbance- respond to problems
resource allocator- allocates resources
negotiator- negotiates scheduled projects, etc...
, 4 skills of managers - ANS - Technical- technology
- Human- work well with others
- Conceptual- how everything fits together
- motivation to manage- enthusiasm
Scientific Management - ANS Frederick Taylor "father of scientific management"
- Thoroughly testing different work methods to identify the best, most efficient ways to complete
a job
Frederick Taylor's 4 principles - ANS 1. develop a science for each element of work, study,
analyze
2. Scientifically select, train, teach and develop workers
3. Managers cooperate with workers to ensure principles are implemented
4. equal division of work
Time study (Taylor) - ANS how long it takes good workers to complete each part of their jobs
Frank and Lillian Gilbreth (scientific management) - ANS Employed motion study to simplify
work and improve productivity
Henry Gantt (Gantt Chart) - ANS recommends training workers along with taylor
Created the gantt chart which is a chart that shows the complex in a simple chart
4 types of management - ANS Scientific, Bureaucratic, Administrative, HR
Max Weber and Bureaucracy - ANS Rather than monarchies, proposed bureaucratic
organizations
Bureaucracy - ANS According to Weber it is the exercise of control on the basis of knoledge
5 functions of management (Fayol) (Administrative) - ANS planning, organizing, commanding,
coordinating, controlling
Mary Parker Follett (HR) - ANS - Conflict resolution, integration
- Power, "with" rather than "over" others
Four other significant approaches to management - ANS Operations, Information, Systems,
Contingency
External Environment - ANS All forces and events outside a company that have the potential to
influence or affect it
Exam 1
Management (defined) - ANS Getting work done through others
4 functions of management - ANS Planning, Organizing, Commanding (Leading), Controlling
4 kinds of managers - ANS 1. top manager
2. middle manager
3. 1st-line manager
4. Team Leaders
Top Managers - ANS CEO, CFO, COO, CIO
responsible for the overall direction of the organization
Middle Managers - ANS GM, plant, regional, divisional manager
set objectives consistent with top manager goals
first-line managers - ANS office manager, shift supervisor, department manager
manage performance of entry level employees
Team Leaders - ANS TL, Team contact, Group facilitator
Facilitate team members' activities to help teams achieve their goals
3 roles of managers - ANS interpersonal
informational
decisional
Manager Roles: Interpersonal - ANS figurehead- ceremonial duties
leader- Motivate workers toward objectives
liaison- working with people outside unit
Manager Roles: Informational - ANS Monitor- Scan environment for info
Disseminator- share collected info with others in company
Spokesperson- share with outside
Manager Roles: Decisional - ANS entrepreneur- adapting to change
disturbance- respond to problems
resource allocator- allocates resources
negotiator- negotiates scheduled projects, etc...
, 4 skills of managers - ANS - Technical- technology
- Human- work well with others
- Conceptual- how everything fits together
- motivation to manage- enthusiasm
Scientific Management - ANS Frederick Taylor "father of scientific management"
- Thoroughly testing different work methods to identify the best, most efficient ways to complete
a job
Frederick Taylor's 4 principles - ANS 1. develop a science for each element of work, study,
analyze
2. Scientifically select, train, teach and develop workers
3. Managers cooperate with workers to ensure principles are implemented
4. equal division of work
Time study (Taylor) - ANS how long it takes good workers to complete each part of their jobs
Frank and Lillian Gilbreth (scientific management) - ANS Employed motion study to simplify
work and improve productivity
Henry Gantt (Gantt Chart) - ANS recommends training workers along with taylor
Created the gantt chart which is a chart that shows the complex in a simple chart
4 types of management - ANS Scientific, Bureaucratic, Administrative, HR
Max Weber and Bureaucracy - ANS Rather than monarchies, proposed bureaucratic
organizations
Bureaucracy - ANS According to Weber it is the exercise of control on the basis of knoledge
5 functions of management (Fayol) (Administrative) - ANS planning, organizing, commanding,
coordinating, controlling
Mary Parker Follett (HR) - ANS - Conflict resolution, integration
- Power, "with" rather than "over" others
Four other significant approaches to management - ANS Operations, Information, Systems,
Contingency
External Environment - ANS All forces and events outside a company that have the potential to
influence or affect it
