MGT 103 CHAPTER 7 EXAM QUESTIONS
ANSWERS
Substantive modification to some part of an organization is known as _____.
A) organization synergy
B) organization maturity
C) organization implementation
D) organizations.
E) organization entropy - Answers -D
_____ is an example of an external force that affects an organization.A) Employee
motivation
B) Production costs
C) New government regulations
D) Surplus capital
E) High employee turnover - Answers -C
An example of a force for change in the task environment of an organization is _____.
A) pricing strategies of competitors
B) employee turnover
C) capital availability
D) employee motivation
E) production costs - Answers -A
An example of a force for change in the task environment of an organization is _____.
A) pricing strategies of competitors
B) employee turnover rates
C) capital availability
D) employee motivation
E) production costs - Answers -A
Consumer tastes and preferences are _____ forces that influence an organization's
product line.
A) technical
B) internal
C) managerial
D) external
E) political - Answers -D
,Alpha Motors Inc. was affected by the recession in 2008. The company had to make
extensive changes to its organizational structure and design. This scenario illustrates
how _____ forces affect organizations.
A) technical
B) external
C) managerial
D) legal
E) internal - Answers -B
ProDairy Inc. reduced the prices of its products to combat competitors that were selling
dairy products at lower prices. This scenario illustrates a force for change present in the
_____ of an organization.
A) task environment
B) supply chain
C) internal environment
D) legal-political environment
E) demographic environment - Answers -A
The top executives at Delta Inc. have decided to reorganize the corporation from
product divisions into geographic sectors. This is a(n) _____ force for change.
A) internal
B) technical
C) political
D) external
E) environmental - Answers -A
Unions negotiating for higher wages is an example of a(n) _____ force for change.
A) internal
B) technical
C) external
D) managerial
E) legal - Answers -C
____ is change that is designed and implemented in an orderly and timely fashion in
anticipation of future events.
A) Planned change
B) Reactive change
C) Involuntary change
D) Organic change
E) Crisis change - Answers -A
Modifying the benefits system on a yearly basis to maintain employee satisfaction is
most likely to be a _____ change.
A) reactive
B) planned
C) contingency
, D) legal
E) general environmental - Answers -B
Modifying the benefits system on a yearly basis to maintain employee satisfaction is
most likely to be a _____ change.
A) reactive
B) planned
C) contingency
D) legal
E) general environmental - Answers -E
Reactive changes:
A) are made in anticipation of future events.
B) are generally more effective than planned changes.
C) have more potential for poorly conceived and executed change
D) involve fewer risks than planned changes.
E) are preferred to planned changes by most successful organizations. - Answers -C
Which stage of the Lewin model of organization change involves managers letting
people who will be affected by an impending change know the reasons for the change?
A) Implementing
B) Recognizing
C) Refreezing
D) Transforming
E) Unfreezing - Answers -E
According to the Lewin model of organization change process, refreezing involves
_____.
A) recognizing why the change is necessary
B) informing people about the change
C) the implementation of the change
D) reinforcing the change so that it becomes a part of the system
E) repeating the organization change process at frequent intervals - Answers -D
A company has set an objective to increase its product sales by 50 percent in the next
two years. Identify the step of the organization change process of the company.
A) Recognition of the need for change
B) Establishment of goals for the change
C) Selection of appropriate change technique
D) Planning for implementation of the change
E) Evaluation and follow-up - Answers -B
Beta LLC has decided to change its hiring criteria so that more people with technical
expertise can join the company. Which step of the change process is illustrated in the
scenario?
A) Establishment of goals for the change
ANSWERS
Substantive modification to some part of an organization is known as _____.
A) organization synergy
B) organization maturity
C) organization implementation
D) organizations.
E) organization entropy - Answers -D
_____ is an example of an external force that affects an organization.A) Employee
motivation
B) Production costs
C) New government regulations
D) Surplus capital
E) High employee turnover - Answers -C
An example of a force for change in the task environment of an organization is _____.
A) pricing strategies of competitors
B) employee turnover
C) capital availability
D) employee motivation
E) production costs - Answers -A
An example of a force for change in the task environment of an organization is _____.
A) pricing strategies of competitors
B) employee turnover rates
C) capital availability
D) employee motivation
E) production costs - Answers -A
Consumer tastes and preferences are _____ forces that influence an organization's
product line.
A) technical
B) internal
C) managerial
D) external
E) political - Answers -D
,Alpha Motors Inc. was affected by the recession in 2008. The company had to make
extensive changes to its organizational structure and design. This scenario illustrates
how _____ forces affect organizations.
A) technical
B) external
C) managerial
D) legal
E) internal - Answers -B
ProDairy Inc. reduced the prices of its products to combat competitors that were selling
dairy products at lower prices. This scenario illustrates a force for change present in the
_____ of an organization.
A) task environment
B) supply chain
C) internal environment
D) legal-political environment
E) demographic environment - Answers -A
The top executives at Delta Inc. have decided to reorganize the corporation from
product divisions into geographic sectors. This is a(n) _____ force for change.
A) internal
B) technical
C) political
D) external
E) environmental - Answers -A
Unions negotiating for higher wages is an example of a(n) _____ force for change.
A) internal
B) technical
C) external
D) managerial
E) legal - Answers -C
____ is change that is designed and implemented in an orderly and timely fashion in
anticipation of future events.
A) Planned change
B) Reactive change
C) Involuntary change
D) Organic change
E) Crisis change - Answers -A
Modifying the benefits system on a yearly basis to maintain employee satisfaction is
most likely to be a _____ change.
A) reactive
B) planned
C) contingency
, D) legal
E) general environmental - Answers -B
Modifying the benefits system on a yearly basis to maintain employee satisfaction is
most likely to be a _____ change.
A) reactive
B) planned
C) contingency
D) legal
E) general environmental - Answers -E
Reactive changes:
A) are made in anticipation of future events.
B) are generally more effective than planned changes.
C) have more potential for poorly conceived and executed change
D) involve fewer risks than planned changes.
E) are preferred to planned changes by most successful organizations. - Answers -C
Which stage of the Lewin model of organization change involves managers letting
people who will be affected by an impending change know the reasons for the change?
A) Implementing
B) Recognizing
C) Refreezing
D) Transforming
E) Unfreezing - Answers -E
According to the Lewin model of organization change process, refreezing involves
_____.
A) recognizing why the change is necessary
B) informing people about the change
C) the implementation of the change
D) reinforcing the change so that it becomes a part of the system
E) repeating the organization change process at frequent intervals - Answers -D
A company has set an objective to increase its product sales by 50 percent in the next
two years. Identify the step of the organization change process of the company.
A) Recognition of the need for change
B) Establishment of goals for the change
C) Selection of appropriate change technique
D) Planning for implementation of the change
E) Evaluation and follow-up - Answers -B
Beta LLC has decided to change its hiring criteria so that more people with technical
expertise can join the company. Which step of the change process is illustrated in the
scenario?
A) Establishment of goals for the change
