BA5700 - Exam 1
Which of the following are characteristics of service provideroperations?
A. Tangible output
B. Low customer contact
C. Perishable outputs
D. Low labor requirements - ANS C
If"every process and every person in an organization hascustomers," then
A. external suppliers provide only to external customers.
B. No customers can have both internal and external suppliers.
C. Some customers are external and some are internal.
D. internal suppliers provide products to external customers. - ANS C
A________ process is a set of activities that delivers value to external customers.
A. strategic
B. core
C. service
D. line manufacturing - ANS B
A firm that competes using the development strategy of innovation is characterized by
A. top quality and development speed.
B. bundlingvalue-added services to complement their products.
C. a need to be afirst-mover.
D. processes that have great flexibility. - ANS C
Which of the following statements about productivity iscorrect?
A. The number of items produced.
B. Multi Factor inputs must be expressed in a common unit of measure.
C. The number of workers used.
D. The value of the input resources used divided by the values of the outputs produced. - ANS
B
The finance function influences operating decisions about
A. delivery promises.
B. capacity expansion.
C. employee training.
D. demand forecasts. - ANS B
A customer service package would exclude which of thefollowing?
A. Explicit services
, B. Delivery/installation
C. Supporting facility
D. Marketing - ANS D
Which core process includes the activities required to produce and deliver the service or product
to the externalcustomer?
A. newservice/product development process
B. order fulfillment process
C. customer relationship process
D. supplier relationship process - ANS B
Which of the following scenarios illustrates an orderwinner?
A. As part of her initialsearch, Janice screened mutual funds based on afive-year return of
twenty percent and the manager tenure of at least ten years. She planned to study the
prospectus for each of those funds before investing her nest egg.
B. A company specifies that they will purchase materials only from suppliers that have achieved
a specific certification.
C. Ken had always been fascinated by shinyobjects, so he plucked thechrome-plated thermos
from the shelf and raced to the nearest checkout line.
D. A safety conscious customer considers only vehicles that have side air bags andanti-lock
brakes. - ANS C
Which of the following are characteristics of service provideroperations?
A. Low labor requirements
B. Low customer contact
C. Tangible output
D. Perishable outputs - ANS D
Regardless of how departments and functions are individuallymanaged, they are always linked
together through
A. processes.
B. information systems.
C. executive oversight.
D. procedures. - ANS A
Selecting the transportation mode(train, ship,truck, airplane, orpipeline) and scheduling both
in-bound and outbound shipments is typically accomplished by which supply chainprocess?
A. sourcing
B. logistics
C. cross-docking
D. warehousing - ANS B
The foundation for managing processes and value chains is
A. operations strategy.
Which of the following are characteristics of service provideroperations?
A. Tangible output
B. Low customer contact
C. Perishable outputs
D. Low labor requirements - ANS C
If"every process and every person in an organization hascustomers," then
A. external suppliers provide only to external customers.
B. No customers can have both internal and external suppliers.
C. Some customers are external and some are internal.
D. internal suppliers provide products to external customers. - ANS C
A________ process is a set of activities that delivers value to external customers.
A. strategic
B. core
C. service
D. line manufacturing - ANS B
A firm that competes using the development strategy of innovation is characterized by
A. top quality and development speed.
B. bundlingvalue-added services to complement their products.
C. a need to be afirst-mover.
D. processes that have great flexibility. - ANS C
Which of the following statements about productivity iscorrect?
A. The number of items produced.
B. Multi Factor inputs must be expressed in a common unit of measure.
C. The number of workers used.
D. The value of the input resources used divided by the values of the outputs produced. - ANS
B
The finance function influences operating decisions about
A. delivery promises.
B. capacity expansion.
C. employee training.
D. demand forecasts. - ANS B
A customer service package would exclude which of thefollowing?
A. Explicit services
, B. Delivery/installation
C. Supporting facility
D. Marketing - ANS D
Which core process includes the activities required to produce and deliver the service or product
to the externalcustomer?
A. newservice/product development process
B. order fulfillment process
C. customer relationship process
D. supplier relationship process - ANS B
Which of the following scenarios illustrates an orderwinner?
A. As part of her initialsearch, Janice screened mutual funds based on afive-year return of
twenty percent and the manager tenure of at least ten years. She planned to study the
prospectus for each of those funds before investing her nest egg.
B. A company specifies that they will purchase materials only from suppliers that have achieved
a specific certification.
C. Ken had always been fascinated by shinyobjects, so he plucked thechrome-plated thermos
from the shelf and raced to the nearest checkout line.
D. A safety conscious customer considers only vehicles that have side air bags andanti-lock
brakes. - ANS C
Which of the following are characteristics of service provideroperations?
A. Low labor requirements
B. Low customer contact
C. Tangible output
D. Perishable outputs - ANS D
Regardless of how departments and functions are individuallymanaged, they are always linked
together through
A. processes.
B. information systems.
C. executive oversight.
D. procedures. - ANS A
Selecting the transportation mode(train, ship,truck, airplane, orpipeline) and scheduling both
in-bound and outbound shipments is typically accomplished by which supply chainprocess?
A. sourcing
B. logistics
C. cross-docking
D. warehousing - ANS B
The foundation for managing processes and value chains is
A. operations strategy.
