EMILLECT 2024/2025 ACADEMIC YEAR ©2024 EMILLECT. ALL RIGHTS RESERVED. FIRST PUBLISH OCTOBER 2024.
911 Dispatcher test Questions and
Answers
A caller reports a heavy, black smoke coming from the window of a nearby building. What is the
most appropriate fire/rescue call classification for this case? - Answer✔✔-Structure fire
An alert first-party caller reports that he doesn't feel well. He explains that he feels nauseated
and has some chest pain. What is the most appropriate medical call classification for this case? -
Answer✔✔-Chest Pain/Chest Discomfort (Non-traumatic)
When communicating with a caller suffering from hallucinations or delusions, the ETC should
challenge the caller's false assertions and beliefs. - Answer✔✔-False
The International Academies of Emergency (IAED) recognizes the emergency telecommunicator
(ETC) as the first Incident Commander (IC) under the Incident Command System (ICS). * -
Answer✔✔-True
For many law enforcement/police calls, the most important characteristic of the reported event
is the: - Answer✔✔-time, occurrence
Which of the following is the best definition for "repetitive persistence"? - Answer✔✔-A
calming technique in which the calltaker repeats a phrase verbatim using a firm but caring tone.
The phrase should contain both an action and a reason for the action
Page 1/7
, EMILLECT 2024/2025 ACADEMIC YEAR ©2024 EMILLECT. ALL RIGHTS RESERVED. FIRST PUBLISH OCTOBER 2024.
Interagency communication (interoperability) tends to be inefficient and ineffective: -
Answer✔✔-Without standardized cross-agency rules and procedures for radio use
The nonspecific response of the body to any demand for change is: - Answer✔✔-stress
If a responder or field unit needs additional resources at the scene, who would typically be
responsible for locating, notifying, and coordinating those additional resources? - Answer✔✔-
Emergency Telecommunicator
Which of the following best describes the difference between eustress and distress? -
Answer✔✔-Eustress is positive and motivating. Distress is negative and disabling
For the caller, the perceived response time is often longer than the actual response time. -
Answer✔✔-True
An effective quality improvement program includes random case review, private individual
feedback, open shift/agency feedback, and: - Answer✔✔-Continuing dispatch education (CDE)
In some emergency communications centers, the responsibilities of calltaking and dispatching
are distinct roles performed by separate individuals. - Answer✔✔-True
A caller reports a strange person hanging around the neighborhood. What is the most
appropriate law enforcement/police call classification for this case? - Answer✔✔-Suspicious /
Wanted (Person, Circumstances, Vehicle)
When an ETC is having trouble communicating with a caller who primarily speaks a foregin
language, the ETC should: - Answer✔✔-Obtain foreign language support, if available
Page 2/7
911 Dispatcher test Questions and
Answers
A caller reports a heavy, black smoke coming from the window of a nearby building. What is the
most appropriate fire/rescue call classification for this case? - Answer✔✔-Structure fire
An alert first-party caller reports that he doesn't feel well. He explains that he feels nauseated
and has some chest pain. What is the most appropriate medical call classification for this case? -
Answer✔✔-Chest Pain/Chest Discomfort (Non-traumatic)
When communicating with a caller suffering from hallucinations or delusions, the ETC should
challenge the caller's false assertions and beliefs. - Answer✔✔-False
The International Academies of Emergency (IAED) recognizes the emergency telecommunicator
(ETC) as the first Incident Commander (IC) under the Incident Command System (ICS). * -
Answer✔✔-True
For many law enforcement/police calls, the most important characteristic of the reported event
is the: - Answer✔✔-time, occurrence
Which of the following is the best definition for "repetitive persistence"? - Answer✔✔-A
calming technique in which the calltaker repeats a phrase verbatim using a firm but caring tone.
The phrase should contain both an action and a reason for the action
Page 1/7
, EMILLECT 2024/2025 ACADEMIC YEAR ©2024 EMILLECT. ALL RIGHTS RESERVED. FIRST PUBLISH OCTOBER 2024.
Interagency communication (interoperability) tends to be inefficient and ineffective: -
Answer✔✔-Without standardized cross-agency rules and procedures for radio use
The nonspecific response of the body to any demand for change is: - Answer✔✔-stress
If a responder or field unit needs additional resources at the scene, who would typically be
responsible for locating, notifying, and coordinating those additional resources? - Answer✔✔-
Emergency Telecommunicator
Which of the following best describes the difference between eustress and distress? -
Answer✔✔-Eustress is positive and motivating. Distress is negative and disabling
For the caller, the perceived response time is often longer than the actual response time. -
Answer✔✔-True
An effective quality improvement program includes random case review, private individual
feedback, open shift/agency feedback, and: - Answer✔✔-Continuing dispatch education (CDE)
In some emergency communications centers, the responsibilities of calltaking and dispatching
are distinct roles performed by separate individuals. - Answer✔✔-True
A caller reports a strange person hanging around the neighborhood. What is the most
appropriate law enforcement/police call classification for this case? - Answer✔✔-Suspicious /
Wanted (Person, Circumstances, Vehicle)
When an ETC is having trouble communicating with a caller who primarily speaks a foregin
language, the ETC should: - Answer✔✔-Obtain foreign language support, if available
Page 2/7
