postal window exam 421
Questions and Answers
Denning [Date] [Course title]
, ssda -Correct Answers: :performs many of the same duties of an SSA; however, they also support the
back office distribution functions
lobby assistant -Correct Answers: :helps customers identify mailing needs, ensures customers complete
required forms before they reach the window, and answers customer questions
LSSA -Correct Answers: :maintains a comprehensive working knowledge of regulations ruling policy and
procedures relating to all phases of retail services. provides technical guidance to retail employees
assigned to the unit, informing them of changes ir clarifications in policies, procedures, operations, or
regulations.
postmaster/ Manager -Correct Answers: :business leaders and community anchors that make local
contacts the postal service needs to increase its share of the shipping market
SSA -Correct Answers: :your teammates. you support each other by ensuring the correct processes are
followed and customers needs are met.
supervisors -Correct Answers: :responsible for ensuring that employees are properly trained and well
informed.
Types of communication -Correct Answers: :verbal and nonverbal7ooo ou i9
SOLAR -Correct Answers: :pertains to actively attending
S- squarely face the person
O- open your posture
L- lean towards the sender
E- eye contact
R- relax while attending
6 retail moments that matter -Correct Answers: :1. deliver your first impression
2. act with courtesy and urgency
3. keeping it clean
Questions and Answers
Denning [Date] [Course title]
, ssda -Correct Answers: :performs many of the same duties of an SSA; however, they also support the
back office distribution functions
lobby assistant -Correct Answers: :helps customers identify mailing needs, ensures customers complete
required forms before they reach the window, and answers customer questions
LSSA -Correct Answers: :maintains a comprehensive working knowledge of regulations ruling policy and
procedures relating to all phases of retail services. provides technical guidance to retail employees
assigned to the unit, informing them of changes ir clarifications in policies, procedures, operations, or
regulations.
postmaster/ Manager -Correct Answers: :business leaders and community anchors that make local
contacts the postal service needs to increase its share of the shipping market
SSA -Correct Answers: :your teammates. you support each other by ensuring the correct processes are
followed and customers needs are met.
supervisors -Correct Answers: :responsible for ensuring that employees are properly trained and well
informed.
Types of communication -Correct Answers: :verbal and nonverbal7ooo ou i9
SOLAR -Correct Answers: :pertains to actively attending
S- squarely face the person
O- open your posture
L- lean towards the sender
E- eye contact
R- relax while attending
6 retail moments that matter -Correct Answers: :1. deliver your first impression
2. act with courtesy and urgency
3. keeping it clean
