Test bank management: A practical introduction 9th Edition by Kinicki, Williams.

, Chapterh1.hThehExceptionalhManager:hWhathYouhDo,h
HowhYouhDohIt


TRUE/FALSEh-hWriteh'T'hifhthehstatementhishtruehandh'F'hifhthehstatementhishfalse.
1) Athtimes,htohbehefficienthinhmanagementhmeanshNOThusinghresourceshinhthehmosthc
ost-heffectivehway.

⊚ true
⊚ false




2) Organizationshcanhgainhahcompetitivehadvantagehsimplyhbyhmatchinghtheirhcompetition
hinhtermshofhcuttinghcostshandhresponsivenesshtohemployees.


⊚ true
⊚ false




3) Innovationhinhbusinesshishdefinedhashseekinghwayshtohdeliverhlesshcostlyhgoodshbu
thinhsimilarhways,hmaintaininghemployeehmorale.

⊚ true
⊚ false




4) Telecommutinghhashbeenhfoundhtohenhancehemployeehsatisfactionhandhperformance.

⊚ true
⊚ false

,5) Jorgehishdevelopinghahnewhemployeehschedulehforhhishlandscapinghbusinesshduehtohtheh
increasehinhcustomerhcallshduringhthehsummer.hWhilehdoinghthis,hJorgehishinvolvedhinhorganizi
ng.

⊚ true
⊚ false




6) Amber,hahdistricthmanagerhforhahlargehrestauranthchain,hishcomparinghthehgoalshofhher
hrestaurantshwithhrecenthsales.hShehknowshthathtwohrestaurantsharehunderperforming,hsohshehp
lanshonhmeetinghwithhthosehmanagershtohdiscusshcorrectivehaction;hthishprocesshishthehcontroll
inghmanagerialhfunction.

⊚ true
⊚ false




7) Tiahworkshforhahlinehofhhigh-
endhfashionhclothinghstores.hInhherhrole,hshehmakeshstrategichlong-
termhdecisionshabouthherhcompany’shoverallhdirection,handhshehcreateshthehoverallhcorporatehgo
als,hpolicies,handhstrategies.hInhlighthofhthesehtasks,hTiahmusthbehahmiddlehmanager.

⊚ true
⊚ false




8) Leonardohishahdistricthmanagerhwhohoverseeshseveralhstorehmanagershinhahnationalhchain
hofhretailers.hLeonardohreportshdirectlyhtohthehvicehpresidenthofhstoreshandhmarketing,hahmember
hofhtophmanagement.hLeonardohishahmiddlehmanager.

, ⊚ true
⊚ false




9) Mintzberghconcludedhthathmanagershplayhthreehbroadhtypeshofhroles:hinterperson
al,hanalytical,handhcritical.

⊚ true
⊚ false




10) It’shyourhresponsibilityhtohmanagehyourhcareer,hbuthothershcanhalsohmakehithhappen.

⊚ true
⊚ false




MULTIPLEhCHOICEh-
hChoosehthehonehalternativehthathbesthcompleteshthehstatementhorhanswershthehquestio
n.
11) Whichhonehofhthehfollowinghishonehwayhtohthinkhabouthmanagement?


A) efficiencyhinhmotion
B) thehsciencehofhhelpinghpeople
C) thehsciencehofhaccomplishinghthings
D) theharthofhgettinghthingshdonehthroughhpeople
E) thehsciencehofhsynergy