MB-910 Exam Questions With Complete Solutions
A company has integrated the Dynamics 365 App for Outlook
with Dynamics 365 Sales.
Which three features can you use? Correct Answer Create a
new contact in Dynamics 365.
Send sales literature as an email attachment.
Track emails into Dynamics 365.
A company implements Dynamics 365 Field Service.
You need to create a work order from existing records.
Which two table records can be converted to a work order? Each
correct answer presents a complete solution. Correct Answer
Opportunity and Case
A company is implementing Dynamics 365 customer
engagement apps. The company wants to schedule third-party
engineers to service its customers by using built-in functionality.
Which two apps can you recommend? Correct Answer
Dynamics 365 Customer Service
- need to find answer
A company is implementing Dynamics 365 customer
engagement apps. The company wants to understand how
Microsoft Dataverse can be used to help with data quality issues.
What are two features that support logic and validation in
Dataverse? Correct Answer Business rules and Workflows
,A company needs to launch a new product. You need to manage
an event for the new product launch.
What should you use? Correct Answer Dynamics 365
Marketing
A company needs to map their current sales process to the sales
process in Dynamics 365 Sales.
Which sales process should the company follow? Correct
Answer lead, opportunity, quote, order, invoice
A company needs to schedule workers for customers' onsite
issues based on workers' location and availability.
Which app should you use for scheduling? Correct Answer
Dynamics 365 Field Service
A company plans to implement Dynamics 365 Customer
Service. You need to explain the benefits of Dynamics 365
Customer Service to employees. What are three benefits?
Correct Answer Manage and log all related case interactions
such as phone calls and tasks.
Create queues and route cases to the correct channels.
Create and track service levels through a service-level
agreement (SLA).
A company uses a Dynamics 365 customer engagement app.
You need to display a list of records from a table that a user can
filter and sort. Which component should you use? Correct
Answer View
A company uses customer engagement apps in Dynamics 365.
, You need to suggest a method that requires minimal effort to
capture and analyze customers' feedback on case resolution.
Which option should you suggest? Correct Answer Use
Dynamics 365 Customer Voice.
A company uses customer engagement apps in Dynamics 365.
Employees use the My Open Leads view to manage their open
leads. They want to view this data graphically with drill-down
capability.
You need to suggest a method that requires minimal effort.
Which option should you suggest? Correct Answer Charts
A company uses Dynamics 356 Sales. You are implementing a
solution that guides users with data entry.
Which Dynamics 365 model-driven apps feature should you
use? Correct Answer Business Process Flows
A company uses Dynamics 365 apps built on Microsoft
Dataverse.
What are two benefits of Dataverse for Dynamics 365 apps?
Correct Answer Logic and validation
Rich metadata
A company uses Dynamics 365 apps. The company needs to
enable collaboration in documents with users who do not have
Dynamics 365 licenses. Which Microsoft app should you
integrate with Dynamics 365? Correct Answer Microsoft
Teams
A company uses Dynamics 365 customer engagement apps.
A company has integrated the Dynamics 365 App for Outlook
with Dynamics 365 Sales.
Which three features can you use? Correct Answer Create a
new contact in Dynamics 365.
Send sales literature as an email attachment.
Track emails into Dynamics 365.
A company implements Dynamics 365 Field Service.
You need to create a work order from existing records.
Which two table records can be converted to a work order? Each
correct answer presents a complete solution. Correct Answer
Opportunity and Case
A company is implementing Dynamics 365 customer
engagement apps. The company wants to schedule third-party
engineers to service its customers by using built-in functionality.
Which two apps can you recommend? Correct Answer
Dynamics 365 Customer Service
- need to find answer
A company is implementing Dynamics 365 customer
engagement apps. The company wants to understand how
Microsoft Dataverse can be used to help with data quality issues.
What are two features that support logic and validation in
Dataverse? Correct Answer Business rules and Workflows
,A company needs to launch a new product. You need to manage
an event for the new product launch.
What should you use? Correct Answer Dynamics 365
Marketing
A company needs to map their current sales process to the sales
process in Dynamics 365 Sales.
Which sales process should the company follow? Correct
Answer lead, opportunity, quote, order, invoice
A company needs to schedule workers for customers' onsite
issues based on workers' location and availability.
Which app should you use for scheduling? Correct Answer
Dynamics 365 Field Service
A company plans to implement Dynamics 365 Customer
Service. You need to explain the benefits of Dynamics 365
Customer Service to employees. What are three benefits?
Correct Answer Manage and log all related case interactions
such as phone calls and tasks.
Create queues and route cases to the correct channels.
Create and track service levels through a service-level
agreement (SLA).
A company uses a Dynamics 365 customer engagement app.
You need to display a list of records from a table that a user can
filter and sort. Which component should you use? Correct
Answer View
A company uses customer engagement apps in Dynamics 365.
, You need to suggest a method that requires minimal effort to
capture and analyze customers' feedback on case resolution.
Which option should you suggest? Correct Answer Use
Dynamics 365 Customer Voice.
A company uses customer engagement apps in Dynamics 365.
Employees use the My Open Leads view to manage their open
leads. They want to view this data graphically with drill-down
capability.
You need to suggest a method that requires minimal effort.
Which option should you suggest? Correct Answer Charts
A company uses Dynamics 356 Sales. You are implementing a
solution that guides users with data entry.
Which Dynamics 365 model-driven apps feature should you
use? Correct Answer Business Process Flows
A company uses Dynamics 365 apps built on Microsoft
Dataverse.
What are two benefits of Dataverse for Dynamics 365 apps?
Correct Answer Logic and validation
Rich metadata
A company uses Dynamics 365 apps. The company needs to
enable collaboration in documents with users who do not have
Dynamics 365 licenses. Which Microsoft app should you
integrate with Dynamics 365? Correct Answer Microsoft
Teams
A company uses Dynamics 365 customer engagement apps.
