CX Certification Exam Questions With Complete Solutions
: Which fields can be pre-filled in the ticket template when you
create a maintenance plan? Note: There are 3 correct answers to
this question.
A. Ticket ID
B. Priority
C. Installed Base
D. Ticket Type
E. Service Category Correct Answer B. Priority
D. Ticket Type
E. Service Category
A manager can open the (parent) ticket that represents, for
example, an electric outage, and see all the sub-tickets that have
been connected to it
True
False Correct Answer True
A prod tenant subscription for C4C has the following features:
1. It entitles the customer to a single prod tenant
2. The customer must purchase an additional test tenant Correct
Answer 1. It entitles the customer to a single prod tenant
A product has the following components
1. Product Category: Product data is maintained in the Admin
Facet
,2. Price Usage: Here is is defined for which business objects a
certain price is relevant
3. Product Basic data: Represents the Product Itself
4. Price & Discount: Maintains pricing for products when
pricing is local to C4C Correct Answer 1. Product Category:
Product data is maintained in the Admin Facet
3. Product Basic data: Represents the Product Itself
4. Price & Discount: Maintains pricing for products when
pricing is local to C4C
A service agent's day consists of any tasks that contribute to a
first-class service experience for their customers. Given this,
which of these is a valid task for a service agent? (2 answers)
1. Check the team queue for new tickets
2. Create a new territory
3. Create new tickets
4. Perform Service calls
5. Provide expert advice on specific products Correct Answer
1. Check the team queue for new tickets
3. Create new tickets
-The service agent should keep a check on the team queue and
create new tickets as required
-They do not create new territories
-While they should schedule service calls for techs and escalate
tickets, they are neither a tech nor an expert
Administration and configuration functionality is available in
the Fiori UI
True
,False Correct Answer True
Administration and configuration functionality is available in
the SAP Fiori Client UI
True
False Correct Answer False
Administrators cannot disable user personalization settings
True
False Correct Answer False
An account, a contact person, and an individual customer are all
independent business partners
True
False Correct Answer True
An employee can belong to multiple organization units
True
False Correct Answer False
An SAP C4C agent can access a product catalog in commerce
cloud to solve a customer problem or respond to inquiries
True
False Correct Answer True
, Because some activities can be carried out in multiple views,
which of the following is correct regarding access rights?
A. If an activity is contained in multiple views and the access
rights are contradictory, the system automatically grants
noaccess.
B. You can decide, per view, if the access rights should override
any restrictions you have defined or not.
C. Unrestricted access rights override any restrictions you have
defined.
D. Restricted access rights override any unrestricted access you
have defined. Correct Answer C. Unrestricted access rights
override any restrictions you have defined.
Extension fields added to the UI must be manually addd to
migration templates as well
True
False Correct Answer False
For which element do you maintain attributes such as password
and security policy?
A. Employee
B. Business role
C. Business user
D. Service agent Correct Answer C. Business user
How can you restrict access to Product View?
1. Territories
: Which fields can be pre-filled in the ticket template when you
create a maintenance plan? Note: There are 3 correct answers to
this question.
A. Ticket ID
B. Priority
C. Installed Base
D. Ticket Type
E. Service Category Correct Answer B. Priority
D. Ticket Type
E. Service Category
A manager can open the (parent) ticket that represents, for
example, an electric outage, and see all the sub-tickets that have
been connected to it
True
False Correct Answer True
A prod tenant subscription for C4C has the following features:
1. It entitles the customer to a single prod tenant
2. The customer must purchase an additional test tenant Correct
Answer 1. It entitles the customer to a single prod tenant
A product has the following components
1. Product Category: Product data is maintained in the Admin
Facet
,2. Price Usage: Here is is defined for which business objects a
certain price is relevant
3. Product Basic data: Represents the Product Itself
4. Price & Discount: Maintains pricing for products when
pricing is local to C4C Correct Answer 1. Product Category:
Product data is maintained in the Admin Facet
3. Product Basic data: Represents the Product Itself
4. Price & Discount: Maintains pricing for products when
pricing is local to C4C
A service agent's day consists of any tasks that contribute to a
first-class service experience for their customers. Given this,
which of these is a valid task for a service agent? (2 answers)
1. Check the team queue for new tickets
2. Create a new territory
3. Create new tickets
4. Perform Service calls
5. Provide expert advice on specific products Correct Answer
1. Check the team queue for new tickets
3. Create new tickets
-The service agent should keep a check on the team queue and
create new tickets as required
-They do not create new territories
-While they should schedule service calls for techs and escalate
tickets, they are neither a tech nor an expert
Administration and configuration functionality is available in
the Fiori UI
True
,False Correct Answer True
Administration and configuration functionality is available in
the SAP Fiori Client UI
True
False Correct Answer False
Administrators cannot disable user personalization settings
True
False Correct Answer False
An account, a contact person, and an individual customer are all
independent business partners
True
False Correct Answer True
An employee can belong to multiple organization units
True
False Correct Answer False
An SAP C4C agent can access a product catalog in commerce
cloud to solve a customer problem or respond to inquiries
True
False Correct Answer True
, Because some activities can be carried out in multiple views,
which of the following is correct regarding access rights?
A. If an activity is contained in multiple views and the access
rights are contradictory, the system automatically grants
noaccess.
B. You can decide, per view, if the access rights should override
any restrictions you have defined or not.
C. Unrestricted access rights override any restrictions you have
defined.
D. Restricted access rights override any unrestricted access you
have defined. Correct Answer C. Unrestricted access rights
override any restrictions you have defined.
Extension fields added to the UI must be manually addd to
migration templates as well
True
False Correct Answer False
For which element do you maintain attributes such as password
and security policy?
A. Employee
B. Business role
C. Business user
D. Service agent Correct Answer C. Business user
How can you restrict access to Product View?
1. Territories
