QUESTIONS WITH CORRECT ANSWERS LATEST
EDITION 2024
Azpatientzsaysztoztheznurse,z"IzdreamedzIzwaszstoned.zWhenzIzwokezup,zIzfeltzemotionallyzdrained,zaszthou
ghzIzhadn'tzrestedzwell."zWhichzresponsezshouldztheznursezuseztozclarifyzthezpatient'szcomment?
a.z"Itzsoundszaszthoughzyouzwerezuncomfortablezwithzthezcontentzofzyourzdream."
b.z"Izunderstandzwhatzyou'rezsaying.zBadzdreamszleavezmezfeelingztired,ztoo."
c.z"Sozyouzfeelzaszthoughzyouzdidznotzgetzenoughzqualityzsleepzlastznight?"
d.z"Canzyouzgivezmezanzexamplezofzwhatzyouzmeanzbyz'stoned'?"z-zCORRECTzANSWER-ANS:zD
Theztechniquezofzclarificationzisztherapeuticzandzhelpsztheznursezexaminezthezmeaningzofzthezpatient'szsta
tement.zAskingzforzazdefinitionzofz"stoned"zdirectlyzaskszforzclarification.zRestatingzthatzthezpatientziszunco
mfortablezwithzthezdream'szcontentziszparroting,zaznon-
therapeuticztechnique.zThezotherzresponseszfailztozclarifyzthezmeaningzofzthezpatient'szcomment.
Azpatientzdiagnosedzwithzschizophreniaztellsztheznurse,z"ThezCIAziszmonitoringzuszthroughzthezfluorescentz
lightszinzthiszroom.zBezcarefulzwhatzyouzsay."zWhichzresponsezbyztheznursezwouldzbezmostztherapeutic?
a.z"Let'sztalkzaboutzsomethingzotherzthanzthezCIA."
b.z"Itzsoundszlikezyou'rezconcernedzaboutzyourzprivacy."
c.z"ThezCIAziszprohibitedzfromzoperatingzinzhealthzcarezfacilities."
d.z"Youzhavezlostztouchzwithzreality,zwhichziszazsymptomzofzyourzillness."z-zCORRECTzANSWER-ANS:zB
Itziszimportantznotztozchallengezthezpatient'szbeliefs,zevenzifztheyzarezunrealistic.zChallengingzunderminesz
thezpatient'sztrustzinztheznurse.zTheznursezshouldztryztozunderstandzthezunderlyingzfeelingszorzthoughtszth
ezpatient'szmessagezconveys.zThezcorrectzresponsezusesztheztherapeuticztechniquezofzreflection.zThezothe
rzcommentszareznon-
therapeutic.zAskingztoztalkzaboutzsomethingzotherzthanzthezconcernzatzhandziszchangingzthezsubject.zSayi
ngzthatzthezCIAziszprohibitedzfromzoperatingzinzhealthzcarezfacilitieszgiveszfalsezreassurance.zStatingzthatzth
ezpatientzhaszlostztouchzwithzrealityzisztruthful,zbutzuncompassionate.
Thezpatientzsays,z"Myzmarriageziszjustzgreat.zMyzspousezandzIzalwayszagree."zTheznursezobserveszthezpatie
nt'szfootzmovingzcontinuouslyzaszthezpatientztwirlszazshirtzbutton.zThezconclusionztheznursezcanzdrawziszth
atzthezpatient'szcommunicationzis:
a.zclear.z
b.zmixed.
,c.zprecise.
d.zinadequate.z-zCORRECTzANSWER-ANS:zB
Mixedzmessageszinvolveztheztransmissionzofzconflictingzorzincongruentzmessageszbyzthezspeaker.zThezpati
ent'szverbalzmessagezthatzallzwaszwellzinzthezrelationshipzwaszmodifiedzbyztheznonverbalzbehaviorszdenoti
ngzanxiety.zDatazareznotzpresentztozsupportzthezchoicezofzthezverbalzmessagezbeingzclear,zexplicit,zorzinad
equate.
Aznursezinteractszwithzaznewlyzhospitalizedzpatient.zSelectztheznurse'szcommentzthatzapplieszthezcommun
icationztechniquezofz"offeringzself."
a.z"I'vezalsozhadztraumaticzlifezexperiences.zMaybezitzwouldzhelpzifzIztoldzyouzaboutzthem."
b.z"Whyzdozyouzthinkzyouzhadzsozmuchzdifficultyzadjustingztozthiszchangezinzyourzlife?"
c.z"Izhopezyouzwillzfeelzbetterzafterzgettingzaccustomedztozhowzthiszunitzoperates."
d.z"I'dzlikeztozsitzwithzyouzforzazwhileztozhelpzyouzgetzcomfortableztalkingztozme."z-zCORRECTzANSWER-
ANS:zD
"Offeringzself"ziszaztechniquezthatzshouldzbezusedzinzthezorientationzphasezofztheznurse-
patientzrelationship.zSittingzwithzthezpatient,zanzexamplezofz"offeringzself,"zhelpsztozbuildztrustzandzconvey
zthatztheznursezcareszaboutzthezpatient.zTwozincorrectzresponseszarezineffectivezandznon-
therapeutic.zThezotherzincorrectzresponsezisztherapeuticzbutziszanzexamplezofz"offeringzhope."
Whichztechniquezwillzbestzcommunicateztozazpatientzthatztheznurseziszinterestedzinzlistening?
a.zRestatingzazfeelingzorzthoughtzthezpatientzhaszexpressed.
b.zAskingzazdirectzquestion,zsuchzasz"Didzyouzfeelzangry?"
c.zMakingzazjudgmentzaboutzthezpatient'szproblem.
d.zSaying,z"Izunderstandzwhatzyou'rezsaying."z-zCORRECTzANSWER-ANS:zA
Restatingzallowszthezpatientztozvalidateztheznurse'szunderstandingzofzwhatzhaszbeenzcommunicated.zRest
atingziszanzactivezlisteningztechnique.zJudgmentszshouldzbezsuspendedzinzaznurse-
patientzrelationship.zClose-
endedzquestionszsuchzasz"Didzyouzfeelzangry?"zaskzforzspecificzinformationzratherzthanzshowingzunderstan
ding.zWhenztheznursezsimplyzstateszthatzhezorzshezunderstandszthezpatient'szwords,zthezpatientzhasznozwa
yzofzmeasuringzthezunderstanding.
Azpatientzdiscloseszseveralzconcernszandzassociatedzfeelings.zIfztheznursezwantsztozseekzclarification,zwhic
hzcommentzwouldzbezappropriate?
a.z"Whatzarezthezcommonzelementszhere?"
,b.z"Tellzmezagainzaboutzyourzexperiences."
c.z"AmzIzcorrectzinzunderstandingzthatz.z.z."
d.z"Tellzmezeverythingzfromzthezbeginning."z-zCORRECTzANSWER-ANS:zC
Asking,z"AmzIzcorrectzinzunderstandingzthat..."zpermitszclarificationztozensurezthatzbothztheznursezandzpati
entzsharezmutualzunderstandingzofzthezcommunication.zAskingzaboutzcommonzelementszencourageszcom
parisonzratherzthanzclarification.zThezremainingzresponseszarezimpliedzquestionszthatzsuggestztheznursezw
asznotzlistening.
Azpatientztellsztheznurse,z"Izdon'tzthinkzI'llzeverzgetzoutzofzhere."zSelectztheznurse'szmostztherapeuticzrespo
nse.
a.z"Don'tztalkzthatzway.zOfzcoursezyouzwillzleavezhere!"
b.z"Keepzupzthezgoodzwork,zandzyouzcertainlyzwill."
c.z"Youzdon'tzthinkzyou'rezmakingzprogress?"
d.z"Everyonezfeelszthatzwayzsometimes."z-zCORRECTzANSWER-ANS:zC
Byzaskingzifzthezpatientzdoesznotzbelievezthatzprogresszhaszbeenzmade,ztheznurseziszreflectingzbyzputtingzin
tozwordszwhatzthezpatientziszhinting.zByzmakingzcommunicationzmorezexplicit,zissueszarezeasierztozidentify
zandzresolve.zThezremainingzoptionszareznon-
therapeuticztechniques.zTellingzthezpatientznotztoz"talkzthatzway"ziszdisapproving.zSayingzthatzeveryonezfe
elszthatzwayzatztimeszminimizeszfeelings.zTellingzthezpatientzthatzgoodzworkzwillzalwayszresultzinzsuccesszisz
falselyzreassuring.
Documentationzinzazpatient'szchartzshows,z"Throughoutzaz5-
minutezinteraction,zpatientzfidgetedzandztappedzleftzfoot,zperiodicallyzcoveredzfacezwithzhands,zandzlooke
dzunderzchairzwhilezstating,z'Izenjoyzspendingztimezwithzyou.'"zWhichzanalysisziszmostzaccurate?
a.zThezpatientziszgivingzpositivezfeedbackzaboutztheznurse'szcommunicationztechniques.
b.zTheznurseziszviewingzthezpatient'szbehaviorzthroughzazculturalzfilter.
c.zThezpatient'szverbalzandznonverbalzmessageszarezincongruent.
d.zThezpatientziszdemonstratingzpsychoticzbehaviors.z-zCORRECTzANSWER-ANS:zC
Whenzazverbalzmessagezisznotzreinforcedzwithznonverbalzbehavior,zthezmessageziszconfusingzandzincongru
ent.zSomezclinicianszcallzitzaz"mixedzmessage."zItziszinaccurateztozsayzthatzthezpatientziszgivingzpositivezfee
dbackzaboutztheznurse'szcommunicationztechniques.zThezconceptzofzazculturalzfilterzisznotzrelevantztozthez
situationzbecausezazculturalzfilterzdetermineszwhatzwezwillzpayzattentionztozandzwhatzwezwillzignore.zDataz
arezinsufficientztozdrawzthezconclusionzthatzthezpatientziszdemonstratingzpsychoticzbehaviors.
, Whileztalkingzwithzazpatientzdiagnosedzwithzmajorzdepression,zaznurseznoticeszthezpatientziszunableztozma
intainzeyezcontact.zThezpatient'szchinzlowersztozthezchest,zwhilezthezpatientzlookszatzthezfloor.zWhichzaspe
ctzofzcommunicationzhasztheznursezassessed?
a.zNonverbalzcommunicationz
b.zAzmessagezfilter
c.zAzculturalzbarrier
d.zSocialzskillsz-zCORRECTzANSWER-ANS:zA
Eyezcontactzandzbodyzmovementszarezconsideredznonverbalzcommunication.zTherezarezinsufficientzdatazt
ozdeterminezthezlevelzofzthezpatient'szsocialzskillszorzwhetherzazculturalzbarrierzexists.
Duringzthezfirstzinterviewzwithzazparentzwhosezchildzdiedzinzazcarzaccident,ztheznursezfeelszempathiczandzr
eacheszoutztoztakezthezpatient'szhand.zSelectzthezcorrectzanalysiszofztheznurse'szbehavior.
a.zItzshowszempathyzandzcompassion.zItzwillzencouragezthezpatientztozcontinueztozexpresszfeelings.
b.zThezgestureziszpremature.zThezpatient'szculturalzandzindividualzinterpretationzofztouchziszunknown.
c.zThezpatientzwillzperceivezthezgesturezaszintrusivezandzoversteppingzboundaries.
d.zThezactionziszinappropriate.zPsychiatriczpatientszshouldznotzbeztouched.z-zCORRECTzANSWER-ANS:zB
Touchzhaszvariouszculturalzandzindividualzinterpretations.zNurseszshouldzrefrainzfromzusingztouchzuntilzanz
assessmentzcanzbezmadezregardingzthezwayzinzwhichzthezpatientzwillzperceiveztouch.zThezotherzoptionszpr
esentzprematurelyzdrawnzconclusions.
Duringzazone-on-
onezinteractionzwithztheznurse,zazpatientzfrequentlyzlooksznervouslyzatzthezdoor.zSelectzthezbestzcomment
zbyztheznursezregardingzthisznonverbalzcommunication.
a.z"Iznoticezyouzkeepzlookingztowardzthezdoor."
b.z"Thisziszourztimeztogether.zNozoneziszgoingztozinterruptzus."
c.z"Itzlookszaszifzyouzarezeagerztozendzourzdiscussionzforztoday."
d.z"Ifzyouzarezuncomfortablezinzthiszroom,zwezcanzmovezsomeplacezelse."z-zCORRECTzANSWER-ANS:zA
Makingzobservationszandzencouragingzthezpatientztozdescribezperceptionszarezusefulztherapeuticzcommu
nicationztechniqueszforzthiszsituation.zThezotherzresponseszarezassumptionszmadezbyztheznurse.
Azblackzpatientzsaysztozazwhiteznurse,z"There'sznozsenseztalking.zYouzwouldn'tzunderstandzbecausezyouzliv
ezinzazwhitezworld."zTheznurse'szbestzactionzwouldzbezto: