Saylor Academy: BUS210 Exam Questions and
Answers
1. You are preparing a seminar on business communication and want to ensure that your
audience understands the role good communication skills play in the workplace. One of
the aspects of your presentation revolves around the learning process. Which of the
following statements illustrates how communication influences the ways we learn?
(Correct) - ✅ b. Your speaking and writing are reflections of your thoughts, experience,
and education.
c. Expressing yourself professionally in speech and in writing will help you achieve your
goals.
d. Your professionalism and attention to detail will reflect positively on you and set you
up for success.
2. Clare and Holly are friends planning a vacation. They are trying to decide between San
Antonio, Texas and San Diego, California. Holly points out that "both have great
attractions: one has the riverwalk, while the other has the ocean." This statement is best
characterized as an example of which of the eight communication process components?
(Correct) - ✅ a. Context
c. Message
d. Purpose
3. Kate and Leo are sitting in the company cafeteria, watching the streaming video of a
business program on Kate's laptop. Their boss Joshua, in his office, has the same
streaming video on his desktop computer, while Martin, who is using the photocopier in
, the room next door, is listening to it on his iPod. The four colleagues are all listening to
the same program, because a fifth colleague is being interviewed by the program's host.
At this moment in time, the streaming video represents which of the following
communication contexts? (Correct) - ✅ b. Interpersonal communication
c. Mass communication
d. Public communication
4. You are in a restaurant in New York City and want a sandwich on a long roll for lunch.
You are from Philadelphia and order a hoagie. The waiter does not understand your
request. Which aspect of the constructivist model of communication must be addressed
in order to properly communicate your order to the waiter? (Correct) - ✅ b.
Receiver/source
5. Which of the following are challenges associated with communicating ethically?
(Correct) - ✅ b. Egalitarianism
6. For which of the following individuals does nonverbal communication play a larger role
in how the recipient perceives what that person is saying? (Correct) - ✅ c. Politician
7. Which of the following words might indicate that we are trying to intentionally
manipulate the meaning of our message? (Correct) - ✅ b. Preowned
Which of the following statements about connotative meaning is correct? (Correct) -
✅ c. Connotative terms can be found in the community of users
A company has grouped all of its salespeople into one division and its marketing people
into another, even though many of the salespeople work on the same projects as the
marketing people. Which of the following statements about language applies to these
groupings? (Correct) - ✅ a. Groups are organized without bias or stereotype
Answers
1. You are preparing a seminar on business communication and want to ensure that your
audience understands the role good communication skills play in the workplace. One of
the aspects of your presentation revolves around the learning process. Which of the
following statements illustrates how communication influences the ways we learn?
(Correct) - ✅ b. Your speaking and writing are reflections of your thoughts, experience,
and education.
c. Expressing yourself professionally in speech and in writing will help you achieve your
goals.
d. Your professionalism and attention to detail will reflect positively on you and set you
up for success.
2. Clare and Holly are friends planning a vacation. They are trying to decide between San
Antonio, Texas and San Diego, California. Holly points out that "both have great
attractions: one has the riverwalk, while the other has the ocean." This statement is best
characterized as an example of which of the eight communication process components?
(Correct) - ✅ a. Context
c. Message
d. Purpose
3. Kate and Leo are sitting in the company cafeteria, watching the streaming video of a
business program on Kate's laptop. Their boss Joshua, in his office, has the same
streaming video on his desktop computer, while Martin, who is using the photocopier in
, the room next door, is listening to it on his iPod. The four colleagues are all listening to
the same program, because a fifth colleague is being interviewed by the program's host.
At this moment in time, the streaming video represents which of the following
communication contexts? (Correct) - ✅ b. Interpersonal communication
c. Mass communication
d. Public communication
4. You are in a restaurant in New York City and want a sandwich on a long roll for lunch.
You are from Philadelphia and order a hoagie. The waiter does not understand your
request. Which aspect of the constructivist model of communication must be addressed
in order to properly communicate your order to the waiter? (Correct) - ✅ b.
Receiver/source
5. Which of the following are challenges associated with communicating ethically?
(Correct) - ✅ b. Egalitarianism
6. For which of the following individuals does nonverbal communication play a larger role
in how the recipient perceives what that person is saying? (Correct) - ✅ c. Politician
7. Which of the following words might indicate that we are trying to intentionally
manipulate the meaning of our message? (Correct) - ✅ b. Preowned
Which of the following statements about connotative meaning is correct? (Correct) -
✅ c. Connotative terms can be found in the community of users
A company has grouped all of its salespeople into one division and its marketing people
into another, even though many of the salespeople work on the same projects as the
marketing people. Which of the following statements about language applies to these
groupings? (Correct) - ✅ a. Groups are organized without bias or stereotype
