NAB CORE DOMAIN 4 LEADERSHIP &
STRATEGY
Three tiers of management: top managers, middle managers, and first-line
managers.
top management - ANSWER The highest level of management, consisting of
the president and other key executives who make strategic goals.
Middle Managers - Answer Supervisors are typically department heads (DON)
who direct line management.
Line management refers to supervisors who direct line staff.
Leadership Characteristics: ANSWER 1. Visibility
2. Decisiveness
3. Good listening skills
4. Communicate!
5. Willing to help.
6. Understanding.
7. Goal-oriented
8. Competitive.
9. Knowledgeable.
, EQ elements include self-awareness, self-regulation, motivation, empathy, and
social skills.
TQM (Total Quality Management): ANSWER A mindset that engages
everyone in a business in a continuous endeavor to enhance quality and
customer happiness. (Participatory)
MBWA (Management by Walking Around) - Answer Spending a large portion
of the day speaking with employees, guests, and colleagues while listening,
coaching, and troubleshooting. (Participatory)
Management functions include planning, organizing, staffing, leading, and
controlling.
Planning (Management Function) - ANSWER • Determining goals and the
activities required to achieve them.
Standard Operating Procedures (SOPs) are ANSWER guidelines for making
judgments concerning specific types of situations.
Management's organizing function is the process of assigning tasks, distributing
resources, and coordinating work activities.
Line organization - ANSWER An organization with direct two-way lines of
responsibility, authority, and communication flowing from top to bottom, with
everyone reporting to a single supervisor.
STRATEGY
Three tiers of management: top managers, middle managers, and first-line
managers.
top management - ANSWER The highest level of management, consisting of
the president and other key executives who make strategic goals.
Middle Managers - Answer Supervisors are typically department heads (DON)
who direct line management.
Line management refers to supervisors who direct line staff.
Leadership Characteristics: ANSWER 1. Visibility
2. Decisiveness
3. Good listening skills
4. Communicate!
5. Willing to help.
6. Understanding.
7. Goal-oriented
8. Competitive.
9. Knowledgeable.
, EQ elements include self-awareness, self-regulation, motivation, empathy, and
social skills.
TQM (Total Quality Management): ANSWER A mindset that engages
everyone in a business in a continuous endeavor to enhance quality and
customer happiness. (Participatory)
MBWA (Management by Walking Around) - Answer Spending a large portion
of the day speaking with employees, guests, and colleagues while listening,
coaching, and troubleshooting. (Participatory)
Management functions include planning, organizing, staffing, leading, and
controlling.
Planning (Management Function) - ANSWER • Determining goals and the
activities required to achieve them.
Standard Operating Procedures (SOPs) are ANSWER guidelines for making
judgments concerning specific types of situations.
Management's organizing function is the process of assigning tasks, distributing
resources, and coordinating work activities.
Line organization - ANSWER An organization with direct two-way lines of
responsibility, authority, and communication flowing from top to bottom, with
everyone reporting to a single supervisor.
