Study Bank Solution Manual for Healthcare Operations Management 100% Pass

Study Bank Solution Manual for Healthcare Operations Management 100% Pass The support staff at urgent care sees no career advancement within the facility. The facility knows it must identify other ways to increase job satisfaction or there will be a high turnover rate. what action can increase job satisfaction? starting recognition programs A hospitals governing board of trustees has ask a hospital administrator to find a solution to numerous compliance issues that have affected the hospitals performance. Which initial action should the hospital take to address these compliance issues? developing a corrective action plan The former chief administrator of a health and wellness center is reassigned after the staff lost trust due to lack of visibility. How can the new chief correct this problem? by rounding with the staff A hospital ER has had frequent turnover in nursing positions, which has caused increase wait times. The hospital must use new strategies to reduce employee turnover and decrease wait times. What leadership strategy should be used? empowering nurses to use holding areas for patients being admitted A large healthcare system is currently implementing an initiative to reduce catheter-associated infections for its inpatients—not only for patient safety, but also as a strategy to ensure the organization is not penalized in its reimbursements. Which 2 practices will assist in the implementation of this initiative? engaging front line employees feedback or current practices, providing mandatory training to help employees implement the protocols A hospital leadership team is about to start its hospital-wide implementation of a Hospital Consumer Assessment of Healthcare Providers and Systems program and has discussed best practices that should be implemented based on a recent leadership seminar the team attended on the subject. Which strategy should be used to ensure successful implementation of the program? engaging with all stakeholders A well-established medical chain has discovered that infighting is taking place between its high-level leaders over boundaries and responsibilities. The chief executive officer (CEO) wishes to resolve the in-fighting. Which conflict resolution method should the CEO use to resolve this issue? win-win A large healthcare organization is struggling and has decided it wishes to be a more innovative company. It decides to reorganize its structure to support this initiative. Which type of organizational structure will enhance creativity among its workers and managers? Flattened The chief financial officer (CFO) of a hospital has received a HIPAA audit that has identified deficiencies in the medical/surgical nursing unit. Which strategy should the CFO and nursing director use to ensure that the department is compliant with HIPAA? Conduct HIPAA training and testing for competency A low-performing physician's office has struggled with new patient enrollment and is trying to increase its revenue. The physician is concerned about non-compliance with the Stark Law. Which action is of concern? Receiving a finder's fee for Medicare referrals A large metropolitan hospital has implemented strategic measures including improvement of overall patient experience and survey scores. Leadership is seeking a measurement of the overall initiative. What will measure success or failure? The Hospital Consumer Assessment of Healthcare Providers and Systems survey A hospital has recently implemented a continuous process improvement to decrease the length of stay for patients in the hospital. The plan will monitor the actual length of stay in comparison to the expected length of stay. What must the hospital use to monitor this process? Internal validity of the provided data A community hospital board, consisting of physicians and leadership, reviews performance data for clinical measures. Objectives from the strategic plan are often selected by focusing on under-performing clinical outcome areas, with a specific focus on quality patient care. Which two components, in addition to patients' needs, should be considered? Opportunities for care improvement, Alignment with mission, vision, and values The board of a healthcare organization has had mixed success when filling board member vacancies. The board is responsible for ensuring that competent board members are appointed and maintained.Which criterion should be established for selecting new board members? Aspects of individual character, competence, training, experience, and judgment A small medical center has been placed in a Medicaid Corporate Integrity Agreement for the next two years. Which action will the administration need to undertake to be compliant? Auditing medical charts The charge nurse of an intensive care unit has identified communication issues within the department. The nurse asks her supervisor for help with resolving the communication issues. Which strategy should the nurse's supervisor use to support the nurse's development? Mentoring The chief financial officer of a hospital has asked the finance manager to ensure chargemaster compliance. This is a new task for the finance manager and professional development is being sought. Which development activity is suitable for this situation? Attending a continuing education seminar An assistant financial manager wants to transition to operations but lacks supervisory experience in that area. How can the organization support professional development for this manager? By establishing a mentoring relationship to share knowledge The team leader of a nursing department has recognized the need to encourage professional development among the certified nursing assistants (CNAs). The majority of CNAs want to move up the ladder; however, the CNAs have become complacent and the team leader needs to be able to better assist them. Who should the team leader ask to fully advise the CNAs on the necessary steps of their career path? A nursing professional development specialist A physician wants to be prepared for the chief medical officer position. Which two professional development activities will assist the physician in achieving this goal? Shadowing the incumbent leader,Attending a professional workshop The health information management director belongs to a professional association that wants to complete professional development training to learn more about the ICD-10 coding system. Which activity should be utilized to learn more about this system? Attending workshops A financial services manager needs leadership professional development to increase revenue cycle performance. Which professional development activity will benefit this manager? Peer collaboration A lab director of a large clinic wants to receive training on how to implement new regulations. Which type of development activity is appropriate for this director? Attending an association conference A radiology director is creating a new process to handle images that are received from outside facilities. The director wants to seek professional development to ensure stakeholder feedback and engagement will be successful with this new process. Which professional development technique should the director utilize to help get the desired outcome? Peer collaboration A recently constructed community hospital plans to open in two weeks. The chief nursing officer (CNO) is informed that the last several mock drills have revealed slow response times in unit admissions and lack of coordination of efforts among staff members. What should the CNO do to improve this performance? Participate in the mock drills and debrief the staff to isolate the issues A recently constructed community hospital will open in two weeks. The chief nursing officer (CNO) is informed that several department members are getting distracted from work tasks by arguments about whether or not they should unionize. What should the CNO do to promote a sense of teamwork among employees? Meet with employees to better understand their concerns A rural hospital has just hired a new chief nursing officer (CNO). During the first 90 days of