HSC300 Final Exam Questions
with All Correct Answers
What is the degree requirement for healthcare administrators? - Answer- -A masters
degree
What are the three factors that are changing the way health care is provided in the U.S.
- Answer- -Enhancing Health Care Experiences
-Improving Community Health
-Controlling Costs
What are the three ways we can improve patient satisfaction? - Answer- -Making the
admissions process easier, or allowing admission paperwork to be completed in
advance
-Authorizing employees to reimburse patients for lost items during hospital stay
-Awarding gift cards and other incentives as needed
What are the two ways we can control costs? - Answer- -Sharing resources (lowers
operating costs and increases competition)
-Boosting Efficiency (rethinks processes that wastes time and money)
What is the six stigma? - Answer- Process that analyzes each stage in a workplace
routine, time, how long it takes and then consider various outcomes.
What is the degree requirement for HR - Answer- minimum is a bachelors degree
What are the three ways that Human Resources can build great teams? - Answer- -Hire
carefully
-Teach cultures and values
-Continually recruit internal talent
What is Marketing? - Answer- Includes promoting the business and profitability-but also
interaction with stakeholders and addressing their role in business development
What is corporate identity? - Answer- What makes an organization recognizable
compared to others
What is image? - Answer- An overall, but often fleeting, feeling about a company based
on its "personality"
What is reputation? - Answer- A long-term assessment by a range of constituencies
about the character, conscience and credibility of an organization
, What is Mass communication? - Answer- Dissemination of messages from one person
or group to large numbers of people via media
What is Direct-to-consumer advertisement? - Answer- Encourage everyday people to
consider and ask about particular pharmaceutical drugs
What is Sensationalism? - Answer- Covering health issues that are more exciting or
newsworthy rather than everyday health information which would be more useful
What is Media literacy? - Answer- The awareness, skill and ability that allow a person to
evaluate media content in terms of what is realistic and useful
What are 7 different channels used in madd communication? - Answer- -TV
-Radio
-computers
-newspaper
-magazines
-billboards
-video games
What is the role of direct-to-consumer advertisements? - Answer- Report the benefits of
drugs and the harmful side effects
Media and youth - Answer- Misrepresent good food to children
Media and body image - Answer- Embody unrealistic body images in models in
advertisements and video games
What is the Master Settlement argument? - Answer- Bans tobacco ads from public
transportation, TV and movies
What is the impact of alcohol advertisements - Answer- Outweighs responsible drinking
and appeals to all ages
What are the six ways to which we can better present health news? - Answer- -Favor
the factual over the sensational or trendy
-Do not allow ongoing issues to fade from coverage
-Do not forget rural America
-Never rely on one source
-Seek training
-Set the record straight if health information is found to be fraudulent or misleading
What is Literacy? - Answer- An individuals ability to make sense of information in any
form in which it is presented
with All Correct Answers
What is the degree requirement for healthcare administrators? - Answer- -A masters
degree
What are the three factors that are changing the way health care is provided in the U.S.
- Answer- -Enhancing Health Care Experiences
-Improving Community Health
-Controlling Costs
What are the three ways we can improve patient satisfaction? - Answer- -Making the
admissions process easier, or allowing admission paperwork to be completed in
advance
-Authorizing employees to reimburse patients for lost items during hospital stay
-Awarding gift cards and other incentives as needed
What are the two ways we can control costs? - Answer- -Sharing resources (lowers
operating costs and increases competition)
-Boosting Efficiency (rethinks processes that wastes time and money)
What is the six stigma? - Answer- Process that analyzes each stage in a workplace
routine, time, how long it takes and then consider various outcomes.
What is the degree requirement for HR - Answer- minimum is a bachelors degree
What are the three ways that Human Resources can build great teams? - Answer- -Hire
carefully
-Teach cultures and values
-Continually recruit internal talent
What is Marketing? - Answer- Includes promoting the business and profitability-but also
interaction with stakeholders and addressing their role in business development
What is corporate identity? - Answer- What makes an organization recognizable
compared to others
What is image? - Answer- An overall, but often fleeting, feeling about a company based
on its "personality"
What is reputation? - Answer- A long-term assessment by a range of constituencies
about the character, conscience and credibility of an organization
, What is Mass communication? - Answer- Dissemination of messages from one person
or group to large numbers of people via media
What is Direct-to-consumer advertisement? - Answer- Encourage everyday people to
consider and ask about particular pharmaceutical drugs
What is Sensationalism? - Answer- Covering health issues that are more exciting or
newsworthy rather than everyday health information which would be more useful
What is Media literacy? - Answer- The awareness, skill and ability that allow a person to
evaluate media content in terms of what is realistic and useful
What are 7 different channels used in madd communication? - Answer- -TV
-Radio
-computers
-newspaper
-magazines
-billboards
-video games
What is the role of direct-to-consumer advertisements? - Answer- Report the benefits of
drugs and the harmful side effects
Media and youth - Answer- Misrepresent good food to children
Media and body image - Answer- Embody unrealistic body images in models in
advertisements and video games
What is the Master Settlement argument? - Answer- Bans tobacco ads from public
transportation, TV and movies
What is the impact of alcohol advertisements - Answer- Outweighs responsible drinking
and appeals to all ages
What are the six ways to which we can better present health news? - Answer- -Favor
the factual over the sensational or trendy
-Do not allow ongoing issues to fade from coverage
-Do not forget rural America
-Never rely on one source
-Seek training
-Set the record straight if health information is found to be fraudulent or misleading
What is Literacy? - Answer- An individuals ability to make sense of information in any
form in which it is presented
