IAED ETC EXAM WITH 100 COMPLETE QUESTION AND 100% COMPLETE ANSWER/ESTUDY LATEST,ALL
ANSWERED
1. Are most callers hysterical?
A) Yes
B) No
C) Sometimes
D) Only in emergencies
Correct Answer:
B) No
2. What does CAD stand for?
A) Computer Aided Dispatch
B) Computer Automated Dispatch
C) Centralized Aid Dispatch
D) None of the above
Correct Answer:
A) Computer Aided Dispatch
3. The technology that has reduced TDD/TTY is:
A) Voice over Internet Protocol
B) Text to 911
C) Instant Messaging
D) Video Calling
Correct Answer:
B) Text to 911
4. What does CYMBALS stand for?
A) Colors, Year, Make/Model, Body Style, Accessories, License, State
B) Characteristics, Year, Model, Body, Appearance, License, State
C) Color, Year, Make, Body Style, Accessories, License, State
D) Color, Year, Model, Body Style, Accessories, License, State
Correct Answer:
C) Color, Year, Make, Body Style, Accessories, License, State
5. ANI and ALI stand for:
A) Automatic Number Identification, Automatic Location Identification
B) Automatic Name Identification, Automatic Location Information
C) Automated Number Identification, Automatic Locator Information
D) Automatic Number Indicator, Automatic Location Identifier
Correct Answer:
A) Automatic Number Identification, Automatic Location Identification
, IAED ETC EXAM WITH 100 COMPLETE QUESTION AND 100% COMPLETE ANSWER/ESTUDY LATEST,ALL
ANSWERED
6. Clear speech means:
A) Using codes and acronyms
B) The speech used when multiple agencies work together does not include codes or
acronyms
C) Speaking loudly and quickly
D) Clear articulation without pauses
Correct Answer:
B) The speech used when multiple agencies work together does not include codes or acronyms
7. The first info collected is:
A) Caller’s name
B) Address, ask them to repeat it back
C) Nature of the emergency
D) Caller’s phone number
Correct Answer:
B) Address, ask them to repeat it back
8. What is a 3rd part caller?
A) A witness who provides a statement
B) Someone who sees it and calls it in but has no relationship or further information for
the incident
C) A person directly involved in the incident
D) A dispatcher relaying information
Correct Answer:
B) Someone who sees it and calls it in but has no relationship or further information for the
incident
9. Gap theory refers to:
A) The time taken to resolve a call
B) Silence that causes anxiety during a call can be filled with an explanation as to what
the call taker is doing
C) The gap in communication between agencies
D) The delay in response time
Correct Answer:
B) Silence that causes anxiety during a call can be filled with an explanation as to what the call
taker is doing
10. Hysteria threshold is:
A) The point when a caller is calm
B) The point when a caller loses all control and is no longer capable of following
instructions
ANSWERED
1. Are most callers hysterical?
A) Yes
B) No
C) Sometimes
D) Only in emergencies
Correct Answer:
B) No
2. What does CAD stand for?
A) Computer Aided Dispatch
B) Computer Automated Dispatch
C) Centralized Aid Dispatch
D) None of the above
Correct Answer:
A) Computer Aided Dispatch
3. The technology that has reduced TDD/TTY is:
A) Voice over Internet Protocol
B) Text to 911
C) Instant Messaging
D) Video Calling
Correct Answer:
B) Text to 911
4. What does CYMBALS stand for?
A) Colors, Year, Make/Model, Body Style, Accessories, License, State
B) Characteristics, Year, Model, Body, Appearance, License, State
C) Color, Year, Make, Body Style, Accessories, License, State
D) Color, Year, Model, Body Style, Accessories, License, State
Correct Answer:
C) Color, Year, Make, Body Style, Accessories, License, State
5. ANI and ALI stand for:
A) Automatic Number Identification, Automatic Location Identification
B) Automatic Name Identification, Automatic Location Information
C) Automated Number Identification, Automatic Locator Information
D) Automatic Number Indicator, Automatic Location Identifier
Correct Answer:
A) Automatic Number Identification, Automatic Location Identification
, IAED ETC EXAM WITH 100 COMPLETE QUESTION AND 100% COMPLETE ANSWER/ESTUDY LATEST,ALL
ANSWERED
6. Clear speech means:
A) Using codes and acronyms
B) The speech used when multiple agencies work together does not include codes or
acronyms
C) Speaking loudly and quickly
D) Clear articulation without pauses
Correct Answer:
B) The speech used when multiple agencies work together does not include codes or acronyms
7. The first info collected is:
A) Caller’s name
B) Address, ask them to repeat it back
C) Nature of the emergency
D) Caller’s phone number
Correct Answer:
B) Address, ask them to repeat it back
8. What is a 3rd part caller?
A) A witness who provides a statement
B) Someone who sees it and calls it in but has no relationship or further information for
the incident
C) A person directly involved in the incident
D) A dispatcher relaying information
Correct Answer:
B) Someone who sees it and calls it in but has no relationship or further information for the
incident
9. Gap theory refers to:
A) The time taken to resolve a call
B) Silence that causes anxiety during a call can be filled with an explanation as to what
the call taker is doing
C) The gap in communication between agencies
D) The delay in response time
Correct Answer:
B) Silence that causes anxiety during a call can be filled with an explanation as to what the call
taker is doing
10. Hysteria threshold is:
A) The point when a caller is calm
B) The point when a caller loses all control and is no longer capable of following
instructions
