3CX Academy Intermediate Certification Exam | Questions and Answers Latest 2024/2025

3CX Academy Intermediate
Certification Exam | Questions and
Answers Latest 2024/2025

The way the Digital Receptionist destination is chosen, is
controlled by the DTMF tone it receives.
- Correct Answer - True


In general, calls from a Queue to an IP phone will never leave a
missed call notification.
- Correct Answer - True


On an existing 3CX installation, if you want to change the public
FQDN but keep the same license key, you must take a backup
with all options except "Include License Key & FQDN," release
the FQDN from the license key, reinstall 3CX, restore the backup
and enter the new FQDN with the old license key.
- Correct Answer - True

, When custom prompts are used during the announcement of the
Digital Receptionist, the prompt must be in the format: MP3,
encoded in PCM, 8 kHz, 16 bit, mono.
- Correct Answer - False


Can a range of dates be defined as a Holiday?
- Correct Answer - Yes


All extensions are added to the "DEFAULT" group (which can be
renamed) upon creation.
- Correct Answer - True


STUN is a method enabling desk phones to discover their public
IP address and port mapping of their internal SIP port.
- Correct Answer - True


In order to upgrade from V14 latest Service Pack to V15, the
correct procedure is: Full Backup of V14 -> Uninstall V14 -> Install
V15 -> during the installation restore V14 backup -> finish the V15
installation.
- Correct Answer - True