NCOM 1000 Final Exam Questions
and Answers 100% Correct
- Essential component of healthy organizational culture - ANSWER-Concept of team
5 stages of team development - ANSWER-1. Forming
2. Storming
3. Norming
4. Performing
5. Adjourning
team starts to look more deeply at objectives, conflict usually occurs at this stage -
ANSWER-storming stage
when members begin to identify themselves, members have agreed to take on
challenges and goals - ANSWER-Norming stage
creative and productive stage - ANSWER-Performing stage
team members come together and want to learn more about opportunity and
challenges - ANSWER-Forming stage
final stage focuses on completion and closure - ANSWER-Adjourning stage
what is the benefit of working in teams - ANSWER-can lead to better decision
making in regard to patient care and outcomes
2 effective strategies for team building - ANSWER-1. TeamSTEEPS
2.CRM
, focuses on ensuring safety as well as group dynamics, leadership, interpersonal
communication and teamwork - ANSWER-CRM
4 principles of CRM - ANSWER-1. Communication
2. Workload management
3. Teamwork
4. Technical proficiency
what is TeamSTEEPS - ANSWER-builds off CRM for healthcare system
4 competencies of TeamSTEEPS - ANSWER-1. Leadership
2. Situational monitoring
3. mutual support
4. Communication
how are communication skills important in teams/groups - ANSWER-leads to
psychologically safe environment
- TeamSTEPPS encourages huddles and debriefs before and after teamwork and
before and after a surgical procedure
- Reflects the forming and adjourning stage - ANSWER-standards for team
communication in health care
What is conflict? - ANSWER-active disagreement where individuals cannot agree on
a way in which their needs can be met
avoids conflict at all costs - ANSWER-non-confrontational approach
two types of confrontational approaches - ANSWER-1/ agressive
2/ passive-aggressive
and Answers 100% Correct
- Essential component of healthy organizational culture - ANSWER-Concept of team
5 stages of team development - ANSWER-1. Forming
2. Storming
3. Norming
4. Performing
5. Adjourning
team starts to look more deeply at objectives, conflict usually occurs at this stage -
ANSWER-storming stage
when members begin to identify themselves, members have agreed to take on
challenges and goals - ANSWER-Norming stage
creative and productive stage - ANSWER-Performing stage
team members come together and want to learn more about opportunity and
challenges - ANSWER-Forming stage
final stage focuses on completion and closure - ANSWER-Adjourning stage
what is the benefit of working in teams - ANSWER-can lead to better decision
making in regard to patient care and outcomes
2 effective strategies for team building - ANSWER-1. TeamSTEEPS
2.CRM
, focuses on ensuring safety as well as group dynamics, leadership, interpersonal
communication and teamwork - ANSWER-CRM
4 principles of CRM - ANSWER-1. Communication
2. Workload management
3. Teamwork
4. Technical proficiency
what is TeamSTEEPS - ANSWER-builds off CRM for healthcare system
4 competencies of TeamSTEEPS - ANSWER-1. Leadership
2. Situational monitoring
3. mutual support
4. Communication
how are communication skills important in teams/groups - ANSWER-leads to
psychologically safe environment
- TeamSTEPPS encourages huddles and debriefs before and after teamwork and
before and after a surgical procedure
- Reflects the forming and adjourning stage - ANSWER-standards for team
communication in health care
What is conflict? - ANSWER-active disagreement where individuals cannot agree on
a way in which their needs can be met
avoids conflict at all costs - ANSWER-non-confrontational approach
two types of confrontational approaches - ANSWER-1/ agressive
2/ passive-aggressive
