DHO Health Science Ch 4: Questions & Solutions (A+)
Factors that contribute to good health Right Ans - diet, rest, exercise, good
posture, avoid use of tobacco, alcohol, and drugs.
Professional appearance Right Ans - uniform. clothing. name badge. shoes-
fit well and provide good support. personal hygiene. nails- short, clean and
natural. hair- clean and neat. jewelry- not permitted, some exceptions are
watches, wedding rings, small earrings. makeup- natural. tattoos- covered.
Personal characteristics and attitudes to incorporate in a health care career
Right Ans - empathy, honesty, dependability, willingness to learn, patience,
acceptance of criticism, enthusiasm, self-motivation, tact, competence,
responsibility, discretion, team player.
Communication Right Ans - exchange of information, thoughts, ideas, and
feelings
Types of communication Right Ans - verbal (spoken), written, nonverbal
(facial expressions, etc)
Essential elements of the communication process Right Ans - sender,
message, receiver, feedback
Important elements of effective communication Right Ans - message must
be clear, sender delivers message clearly and concisely, receiver hears and
receives message, receiver understands message, avoid interruptions and
distractions.
Listening Right Ans - Essential to communications. Attempt to hear what
another is really saying. Need constant practice. Learn good listening skills
techniques. Observe speaker closely. Reflect statements back to speaker
Nonverbal communication Right Ans - Facial expressions, body language,
gestures, eye contact, and touch. Can conflict with verbal message. Be aware of
your own and others' nonverbal behaviors. Do not always need verbal
communication to
Communicate effectively. When verbal and nonverbal messages agree, the
receiver is more likely to understand the message.
Factors that contribute to good health Right Ans - diet, rest, exercise, good
posture, avoid use of tobacco, alcohol, and drugs.
Professional appearance Right Ans - uniform. clothing. name badge. shoes-
fit well and provide good support. personal hygiene. nails- short, clean and
natural. hair- clean and neat. jewelry- not permitted, some exceptions are
watches, wedding rings, small earrings. makeup- natural. tattoos- covered.
Personal characteristics and attitudes to incorporate in a health care career
Right Ans - empathy, honesty, dependability, willingness to learn, patience,
acceptance of criticism, enthusiasm, self-motivation, tact, competence,
responsibility, discretion, team player.
Communication Right Ans - exchange of information, thoughts, ideas, and
feelings
Types of communication Right Ans - verbal (spoken), written, nonverbal
(facial expressions, etc)
Essential elements of the communication process Right Ans - sender,
message, receiver, feedback
Important elements of effective communication Right Ans - message must
be clear, sender delivers message clearly and concisely, receiver hears and
receives message, receiver understands message, avoid interruptions and
distractions.
Listening Right Ans - Essential to communications. Attempt to hear what
another is really saying. Need constant practice. Learn good listening skills
techniques. Observe speaker closely. Reflect statements back to speaker
Nonverbal communication Right Ans - Facial expressions, body language,
gestures, eye contact, and touch. Can conflict with verbal message. Be aware of
your own and others' nonverbal behaviors. Do not always need verbal
communication to
Communicate effectively. When verbal and nonverbal messages agree, the
receiver is more likely to understand the message.
