[Date]
HRM3706
Assignment 5
Semester 2 2024
QUESTIONS WITH COMPLETE ANSWERS
, HRM3706 Assignment 5 Semester 2 2024
pERFORMANCE MANAGEMENT AT ZONK’IZIZWE TRADING STORE
Provide advice on how best to align the strategic objectives/goals of Zonk’izizwe
Trading Store with the operational plan of the department and individual
performance goals in order to ensure that the strategic goals are implemented
successfully. Provide relevant examples. [20]
To effectively align the strategic objectives of Zonk’izizwe Trading Store with the
operational plan of the department and individual performance goals, a structured
approach is necessary. Here’s a breakdown of how this alignment can be achieved,
along with relevant examples:
1. Define Strategic Objectives
• Clarity: Ensure that the strategic objectives of Zonk’izizwe Trading Store
are clearly defined and communicated across all levels. For instance, if a
strategic objective is to increase customer satisfaction by 20%, this goal
should be communicated to all employees.
• Example: Develop a mission statement that highlights the importance of
customer service and sets a target for satisfaction ratings.
2. Develop an Operational Plan
• Operational Goals: Create operational goals that directly support the
strategic objectives. Each department should have specific targets that
contribute to the overall strategy.
HRM3706
Assignment 5
Semester 2 2024
QUESTIONS WITH COMPLETE ANSWERS
, HRM3706 Assignment 5 Semester 2 2024
pERFORMANCE MANAGEMENT AT ZONK’IZIZWE TRADING STORE
Provide advice on how best to align the strategic objectives/goals of Zonk’izizwe
Trading Store with the operational plan of the department and individual
performance goals in order to ensure that the strategic goals are implemented
successfully. Provide relevant examples. [20]
To effectively align the strategic objectives of Zonk’izizwe Trading Store with the
operational plan of the department and individual performance goals, a structured
approach is necessary. Here’s a breakdown of how this alignment can be achieved,
along with relevant examples:
1. Define Strategic Objectives
• Clarity: Ensure that the strategic objectives of Zonk’izizwe Trading Store
are clearly defined and communicated across all levels. For instance, if a
strategic objective is to increase customer satisfaction by 20%, this goal
should be communicated to all employees.
• Example: Develop a mission statement that highlights the importance of
customer service and sets a target for satisfaction ratings.
2. Develop an Operational Plan
• Operational Goals: Create operational goals that directly support the
strategic objectives. Each department should have specific targets that
contribute to the overall strategy.
