Accredited Residential Manager — ARM Certification Exam (Complete Solution)

Emotional Intelligence - The ability to monitor one's own and others' feelings and emotions, to discriminate among them and to use to use this information to guides one's thinking and actions. Job Analysis - Is the process of identifying essential Skills, Knowledge, and Abilities required to perform a job; Forms the basis of all subsequent human resources activity. Behavioral - A type of question asked by an interviewer to determine a persons disposition based on previous behavior in particular situations. Orientation - Is the process of informing new employees what is expected ofthem on the job as well as making them feel welcome and comfortable. Avoiding/Avoidance - Is a style of conflict resolution in which a person withdraws from the issue and/or side-steps the conflict. Employee Handbook - Generally the most common format used to communicate company policies, vision, and mission. Job Description - Defines the job in terms the responsibilities, reporting structure, and the Skills, Knowledge, and Abilities required to fulfill the duties of the position as identified in the Job Analysis. Recruiting - The process of identifying and attracting qualified job applicants. Job Knowledge - A type of question asked by an interviewer to determine whether the applicant has the necessary knowledge to perform the job. Collaborative - Style of conflict resolution in which parties work together to solve the problem, and have confidence in each other as partners. Performance Feedback - An ongoing process in which the manager and employee have constructive conversations related to performance. Kinesthetic - A type of learner that learns best with a hands on approach and explore the physical world; also called Tactile Learners. Autocratic - A style of management in which decisions are imposed on subordinates; also known as Theory X management,where managers believe people dislike work and must be told what to do. Coaching - Is used to develop employees rather than address specific behaviors and performance. Equal Employment Opportunity Commission - EEOC Rent Roll/Collections R