MGMT 436 Exam 1
Training - correct answer ✔A planned effort by a company to facilitate
learning of job-related competencies, knowledge, skills, and behaviors. The
goal of training is for employees to master the knowledge, skills, and
behaviors and then apply them on the job
Facilitates learning job-related competencies, skills, or behaviors
Learning - correct answer ✔The process of acquiring knowledge skills,
attitudes, and/or behaviors
Facilitating - correct answer ✔While training may involve teaching, training is
fundamentally aimed at helping this acquisition come about
Competency - correct answer ✔A set of knowledge, skills, abilities and other
characteristics (KSAOs) that enable employees to perform their jobs
successfully
Includes:
-The name of each competency (under clusters of competencies)
-The behaviors that represent proficiency in the competency
-Levels that include descriptions representing demonstrated levels of
proficiency
Job Related Competiencies - correct answer ✔KSAOs that an employee
needs to perform his/her current job
,Formalization - correct answer ✔The extent to which a policy or a process is
written down, documented, and visibly structured
Formal Training - correct answer ✔Typically involves courses, programs, or
events conducted in pre-specified, controlled conditions
e.g.: scheduled, in a particular location, in a group setting, structured
Informal Training - correct answer ✔Typically unstructured, with or without a
facilitator; breadth, depth, and timing may be controlled by the employee
Learning from a certain person's way
7 Steps of Instructional System Design - correct answer ✔1) Conducting a
Needs Assessment
2) Ensuring Employees' Readiness for Training
3) Creating a Learning Environment
4) Ensuring Transfer of Training
5) Developing an Evaluation Plan
6) Selecting Training Method
7) Monitoring and Evaluating the Program
1) Conducting a Needs Assessment - correct answer ✔Organizational
Analysis
Person Analysis
Task Analysis
, 2) Ensuring Employees' Readiness for Training - correct answer ✔Attitudes
and Motivation
Basic Skills
3) Create a Learning Environment - correct answer ✔Learning Objectives
Meaning Material
Practice
Feedback
Community of Learning
Modeling
Program Administration
4) Ensuring Transfer of Training - correct answer ✔Self-Management
Peer and Manager Support
5) Developing an Evaluation Plan - correct answer ✔Identify Learning
Outcomes
Choose Evaluation Design
Plan Cost-Benefit Analysis
6) Selecting Training Method - correct answer ✔Traditional
E-Learning
7) Monitoring and Evaluating - correct answer ✔Conduct Evaluation
Make Changes to Improve the Program
ADDIE - correct answer ✔Analysis
Training - correct answer ✔A planned effort by a company to facilitate
learning of job-related competencies, knowledge, skills, and behaviors. The
goal of training is for employees to master the knowledge, skills, and
behaviors and then apply them on the job
Facilitates learning job-related competencies, skills, or behaviors
Learning - correct answer ✔The process of acquiring knowledge skills,
attitudes, and/or behaviors
Facilitating - correct answer ✔While training may involve teaching, training is
fundamentally aimed at helping this acquisition come about
Competency - correct answer ✔A set of knowledge, skills, abilities and other
characteristics (KSAOs) that enable employees to perform their jobs
successfully
Includes:
-The name of each competency (under clusters of competencies)
-The behaviors that represent proficiency in the competency
-Levels that include descriptions representing demonstrated levels of
proficiency
Job Related Competiencies - correct answer ✔KSAOs that an employee
needs to perform his/her current job
,Formalization - correct answer ✔The extent to which a policy or a process is
written down, documented, and visibly structured
Formal Training - correct answer ✔Typically involves courses, programs, or
events conducted in pre-specified, controlled conditions
e.g.: scheduled, in a particular location, in a group setting, structured
Informal Training - correct answer ✔Typically unstructured, with or without a
facilitator; breadth, depth, and timing may be controlled by the employee
Learning from a certain person's way
7 Steps of Instructional System Design - correct answer ✔1) Conducting a
Needs Assessment
2) Ensuring Employees' Readiness for Training
3) Creating a Learning Environment
4) Ensuring Transfer of Training
5) Developing an Evaluation Plan
6) Selecting Training Method
7) Monitoring and Evaluating the Program
1) Conducting a Needs Assessment - correct answer ✔Organizational
Analysis
Person Analysis
Task Analysis
, 2) Ensuring Employees' Readiness for Training - correct answer ✔Attitudes
and Motivation
Basic Skills
3) Create a Learning Environment - correct answer ✔Learning Objectives
Meaning Material
Practice
Feedback
Community of Learning
Modeling
Program Administration
4) Ensuring Transfer of Training - correct answer ✔Self-Management
Peer and Manager Support
5) Developing an Evaluation Plan - correct answer ✔Identify Learning
Outcomes
Choose Evaluation Design
Plan Cost-Benefit Analysis
6) Selecting Training Method - correct answer ✔Traditional
E-Learning
7) Monitoring and Evaluating - correct answer ✔Conduct Evaluation
Make Changes to Improve the Program
ADDIE - correct answer ✔Analysis
