1-1
Copyright ©2021 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill
Education.
, 1-2
Copyright ©2021 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill
Education.
,Chapter 01 Test Bank Static ` ` ` `
1. Efficiency means doing the right things to create the most value for the company.
` ` ` ` ` ` ` ` ` ` ` ` `
FALSE
Efficiency means doing something at the lowest possible cost.
` ` ` ` ` ` ` `
2. Effectiveness means doing the right things to create the most value for the company.
` ` ` ` ` ` ` ` ` ` ` ` `
TRUE
Effectiveness means doing the right things to create the most value for the company.
` ` ` ` ` ` ` ` ` ` ` ` `
AACSB: Analytical Thinking ` `
Blooms:
RememberDiffic ` `
ulty: 1 Easy ` `
Learning Objective: 01-04 Evaluate the efficiency of a
` ` ` ` ` ` `
firm.Topic: Efficiency, Effectiveness, and
` ` ` ` `
Value `
3. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms,
` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` `
wecould refer to this doctor as being efficient but not effective.
` ` ` ` ` ` ` ` ` ` ` `
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value.
` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` `
Thedoctor performed the surgery without error. Because the patient died, no value was created.
` ` ` ` ` ` ` ` ` ` ` ` ` ` `
AACSB: Analytical Thinking ` `
Blooms:
AnalyzeDifficulty: 2 ` ` `
Medium `
Learning Objective: 01-04 Evaluate the efficiency of a
` ` ` ` ` ` `
firm.Topic: Efficiency, Effectiveness, and
` ` ` ` `
Value `
4. A worker can be efficient without being effective.
` ` ` ` ` ` `
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value.These
` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` `
are different things.
` ` `
AACSB: Analytical `
Thinking Blooms: ` `
Understand Difficult ` `
y: 2 Medium ` `
Learning Objective: 01-04 Evaluate the efficiency of a
` ` ` ` ` ` `
firm. Topic: Efficiency, Effectiveness, and
` ` ` ` `
Value `
1-3
Copyright ©2021 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill
Education.
, 5. A process can be effective without being efficient.
` ` ` ` ` ` `
TRUE
Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals. "Being efficient" at the customer
` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` `
service counter at a local store or bank means using the fewest number of clerks possible at the counter. Being effective,though, means
` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` `
minimizing the amount of time customers need to wait in line.
` ` ` ` ` ` ` ` ` ` `
AACSB: Analytical `
Thinking Blooms: ` `
Understand Difficult ` `
y: 2 Medium ` `
Learning Objective: 01-04 Evaluate the efficiency of a
` ` ` ` ` ` `
firm. Topic: Efficiency, Effectiveness, and ` ` ` ` `
Value `
6. Operations and supply chain management is defined as the design, operation, and improvement of the systems that create
` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` `
anddeliver the firm's primary products and services.
` ` ` ` ` ` ` `
TRUE
Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and deliverthe
` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` `
firm's primary products and services.
` ` ` ` `
AACSB: Analytical Thinking ` `
Blooms:
RememberDiffic ` `
ulty: 1 Easy ` `
Learning Objective: 01-01 Identify the elements of operations and supply chain management. (OSCM)
` ` ` ` ` ` ` ` ` ` ` `
Topic: What Is Operations and Supply Chain Management? ` ` ` ` ` ` `
7. The term "value" refers to the relationship between quality and the price paid by the consumer.
` ` ` ` ` ` ` ` ` ` ` ` ` ` `
TRUE
Related to efficiency and effectiveness is the concept of value, which can be metaphorically defined as quality divided by price.
` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` `
AACSB: Analytical Thinking ` `
Blooms:
RememberDiffic ` `
ulty: 1 Easy ` `
Learning Objective: 01-04 Evaluate the efficiency of a
` ` ` ` ` ` `
firm.Topic: Efficiency, Effectiveness, and
` ` ` ` `
Value `
8. Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict betweenthe
` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` `
two goals.
` `
TRUE
Often maximizing effectiveness and efficiency at the same time creates conflict between the two goals.
` ` ` ` ` ` ` ` ` ` ` ` ` `
AACSB: Analytical Thinking ` `
Blooms:
AnalyzeDifficulty ` `
: 1 Easy ` `
Learning Objective: 01-04 Evaluate the efficiency of a
` ` ` ` ` ` `
firm.Topic: Efficiency, Effectiveness, and
` ` ` ` `
Value `
1-4
Copyright ©2021 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill
Education.
Copyright ©2021 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill
Education.
, 1-2
Copyright ©2021 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill
Education.
,Chapter 01 Test Bank Static ` ` ` `
1. Efficiency means doing the right things to create the most value for the company.
` ` ` ` ` ` ` ` ` ` ` ` `
FALSE
Efficiency means doing something at the lowest possible cost.
` ` ` ` ` ` ` `
2. Effectiveness means doing the right things to create the most value for the company.
` ` ` ` ` ` ` ` ` ` ` ` `
TRUE
Effectiveness means doing the right things to create the most value for the company.
` ` ` ` ` ` ` ` ` ` ` ` `
AACSB: Analytical Thinking ` `
Blooms:
RememberDiffic ` `
ulty: 1 Easy ` `
Learning Objective: 01-04 Evaluate the efficiency of a
` ` ` ` ` ` `
firm.Topic: Efficiency, Effectiveness, and
` ` ` ` `
Value `
3. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms,
` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` `
wecould refer to this doctor as being efficient but not effective.
` ` ` ` ` ` ` ` ` ` ` `
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value.
` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` `
Thedoctor performed the surgery without error. Because the patient died, no value was created.
` ` ` ` ` ` ` ` ` ` ` ` ` ` `
AACSB: Analytical Thinking ` `
Blooms:
AnalyzeDifficulty: 2 ` ` `
Medium `
Learning Objective: 01-04 Evaluate the efficiency of a
` ` ` ` ` ` `
firm.Topic: Efficiency, Effectiveness, and
` ` ` ` `
Value `
4. A worker can be efficient without being effective.
` ` ` ` ` ` `
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value.These
` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` `
are different things.
` ` `
AACSB: Analytical `
Thinking Blooms: ` `
Understand Difficult ` `
y: 2 Medium ` `
Learning Objective: 01-04 Evaluate the efficiency of a
` ` ` ` ` ` `
firm. Topic: Efficiency, Effectiveness, and
` ` ` ` `
Value `
1-3
Copyright ©2021 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill
Education.
, 5. A process can be effective without being efficient.
` ` ` ` ` ` `
TRUE
Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals. "Being efficient" at the customer
` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` `
service counter at a local store or bank means using the fewest number of clerks possible at the counter. Being effective,though, means
` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` `
minimizing the amount of time customers need to wait in line.
` ` ` ` ` ` ` ` ` ` `
AACSB: Analytical `
Thinking Blooms: ` `
Understand Difficult ` `
y: 2 Medium ` `
Learning Objective: 01-04 Evaluate the efficiency of a
` ` ` ` ` ` `
firm. Topic: Efficiency, Effectiveness, and ` ` ` ` `
Value `
6. Operations and supply chain management is defined as the design, operation, and improvement of the systems that create
` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` `
anddeliver the firm's primary products and services.
` ` ` ` ` ` ` `
TRUE
Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and deliverthe
` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` `
firm's primary products and services.
` ` ` ` `
AACSB: Analytical Thinking ` `
Blooms:
RememberDiffic ` `
ulty: 1 Easy ` `
Learning Objective: 01-01 Identify the elements of operations and supply chain management. (OSCM)
` ` ` ` ` ` ` ` ` ` ` `
Topic: What Is Operations and Supply Chain Management? ` ` ` ` ` ` `
7. The term "value" refers to the relationship between quality and the price paid by the consumer.
` ` ` ` ` ` ` ` ` ` ` ` ` ` `
TRUE
Related to efficiency and effectiveness is the concept of value, which can be metaphorically defined as quality divided by price.
` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` `
AACSB: Analytical Thinking ` `
Blooms:
RememberDiffic ` `
ulty: 1 Easy ` `
Learning Objective: 01-04 Evaluate the efficiency of a
` ` ` ` ` ` `
firm.Topic: Efficiency, Effectiveness, and
` ` ` ` `
Value `
8. Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict betweenthe
` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` ` `
two goals.
` `
TRUE
Often maximizing effectiveness and efficiency at the same time creates conflict between the two goals.
` ` ` ` ` ` ` ` ` ` ` ` ` `
AACSB: Analytical Thinking ` `
Blooms:
AnalyzeDifficulty ` `
: 1 Easy ` `
Learning Objective: 01-04 Evaluate the efficiency of a
` ` ` ` ` ` `
firm.Topic: Efficiency, Effectiveness, and
` ` ` ` `
Value `
1-4
Copyright ©2021 McGraw-Hill Education. All rights reserved. No reproduction or distribution without the prior written consent of McGraw-Hill
Education.
